Cookie policy

November 2025 version

When you visit the www.crosscall.com domain website (the "Site"), cookies are placed on your computer, tablet or smartphone. This document gives you a better understanding of how cookies work and how to use the current tools to configure them.

The first time users browse the Site, a banner appears describing the precise purposes for which cookies are used. Site users are informed that they may oppose the use of cookies. By continuing to browse the Site, they implicitly consent to the deposit and use of cookies on their terminal. If they prefer not to accept these cookies, they must disable them by following the instructions provided below.

WHAT IS A COOKIE?

A cookie is a file containing small amounts of information that is downloaded and stored on your computer or portable device (tablet or smartphone) when you visit a website. They enable us to recognize your device and store certain information about your preferences or past actions.

Some cookies are essential for using the site, while others are used to optimize and personalize the content displayed.

However, the data obtained is restricted to the city where the IP address used to connect to the website is located, the frequency and repetition of visits, the duration of the visit, the browser, operator or type of terminal from which the visit is made. Under no circumstances are data such as the surname, first name or postal address of the website user obtained.

TYPES OF COOKIES USED BY CROSSCALL

CROSSCALL uses several types of cookies on its site, divided into main categories.

1. mandatory and necessary cookies :

These cookies are necessary for the proper functioning of the site and cannot be deactivated in our systems. They enable Site users to use the essential functions of the Site, such as accessing secure areas, playing videos, remembering their preferences in order to personalize their user interface (for example, choice of language or region) or maintaining an active session. These cookies do not collect any personally identifiable information. All information collected by these cookies is anonymous.

Accepting these cookies is a necessary condition for the use of the Site. If users of the Site refuse to accept them, CROSSCALL will unfortunately be unable to ensure normal navigation of the Site.

1.1. Mandatory and necessary cookies used by CROSSCALL.

Here is a table summarizing the various cookies used on the CROSSCALL site, their supplier, their purpose, as well as the retention period associated with each.

the .
Cookie name Suppliers Mandatory cookies Service cookies Purpose Retention period
checkout_tail_token Shopify Yes No Usage related to
a queue case
queue at
during the

payment process.		 1 year
_cmp_a Shopify Yes No Usage related to
managing

privacy
customer settings.		 1 day
_identity_session Shopify Yes No Contains
the
session ID of
the user.		 2 years old
_master_udr Shopify Yes No Permanent
identifier from
.		 Session
_pay_session Shopify Yes No The
Rails session cookie
for Shopify Pay.		 Session
_secure_account_session_id Shopify Yes No Use to
track a customer's
session for new
customer accounts.		 30 days
_session_id Shopify Yes No Use linked to
the provision of
reports and
analyses.		 2 years
_shopify_country Shopify Yes No Use for
Plus stores where the currency
and country
pricing are
set from
GeoIP, which
avoids
GeoIP
searches after the
first
query.		 30 min.
_shopify_essential Shopify Yes No Contains
information
essential to the proper operation
of a store,
such as
information relating to
session and
payment, as well as
anti-fraud data.		 1 year
_storefront_u Shopify Yes No Use linked to
updating
information on
accounts
customers.		 1 min
_tracking_consent Shopify Yes No Usage related to
storage of
user preferences
set by
a
merchant according to
privacy
rules of the
visitor's region.		 1 year
auth_state_<> Shopify Yes No Store
authentication state
before redirecting
customers to
a third party for
authentication.		 25 min
card_update_verification_id Shopify Yes No Usage related to
verification
when a
buyer is
redirected to
Shopify after
making the
payment with
3D Secure. 		20 min
cart Shopify Yes No Contains
information
relating to the user's
cart
.		 2 weeks
cart_currency Shopify Yes No Use once
order is finalized to
generate a new empty cart with the
same currency as the one just
used.		 2 weeks
cart_sig Shopify Yes No A hash of the
contents of a
cart. It is
used to
verify the integrity
of the cart and
guarantee the
performance of
certain
cart operations
. 		2 weeks
cart_ts Shopify Yes No Usage linked to
payment.		 2 weeks
checkout Shopify Yes No Use linked to
payment.		 21 days
checkout_prefill Shopify Yes No Encryption and
storage of
parameters
of URLs containing
data of
personal nature,
used in
URLs of
permalinks of
shopping carts.		 5 minutes
checkout_session_lookup Shopify Yes No Usage linked to
payment.		 3 weeks
checkout_session_token_<> Shopify Yes Non Use linked to

registration of a
payment session on the
server.		 3 weeks
checkout_token Shopify Yes No Enter the
destination page of the
visitor when
comes
from other sites.		 Session
customer_account_locale Shopify Yes No
Usage related to
tracking
regional
settings of a
customer account
when a
redirect occurs from
payment or the
online store
to a
customer account.		 1 year
customer_payment_method Shopify Yes No Store
means of
payment updated
for
subscriptions.		 1 hour
customer_shop_pay_agreement Shopify Yes No Usage related to
the verification
of a new
instrument of
payment Shop
Pay.		 20 minutes
device_fp_id Shopify Yes No Identifier
fingerprint
from
device to
help prevent
fraud.		 Session
device_id Shopify Yes No
session ID from
device to
help prevent
fraud.		 Session
discount_code Shopify Yes No Store a
discount code
(received
from a
visit to an online store with a
parameter
URL) in a
order, to
be used at
the next
payment.		 Session
dynamic_checkout_shown_on_cart Shopify Yes No Adjustment of
the
payment experience to
buyers who
proceed to a
normal
payment rather than a
dynamic
payment.		 30 minutes
hide_shopify_pay_for_checkout Shopify Yes No Implemented
when a
buyer rejects
the
modal window of
connection to Shop
Pay during
payment,
informing
the buyer via
the display.		 Session
identity-state Shopify Yes No Store a
state before
redirect
customers to
verify
identity for
authentication. 		1 day
identity-state-<> Shopify Yes No Store a
state before
redirect
customers to
identity verification for
authentication 		1 day
identity_customer_account_number Shopify Yes No Storage of a
identifier used
to facilitate the
connection between
the
customer account and the
domains of the
online store
.		 12 weeks
keep_alive Shopify Yes No Use
when the
redirection of
domain
international
is activated to
determine whether
a
request corresponds to the
first of a
session.		 Session
locale_bar_accepted Shopify Yes No Maintains whether the
modal window
of the
geolocation application has been
accepted.		 Session
locale_bar_dismissed Shopify Yes No Maintains if the
modal window
of the
geolocation application has been refused
.		 1 day
localization Shopify Yes Non Use linked to
the location of
basket in the
right country.		 2 weeks
logged_in Shopify Yes No Identity index
login.		 12 weeks
login_with_shop_finalize Shopify Yes No Usage linked to
the
connection with Shop.		 5 minutes
master_device_id Shopify Yes No Permanent
identifier from
.		 1 year
order Shopify Yes No Usage related to
access to
data from
page containing
order information
from
the buyer.		 3 weeks
pay_update_intent_id Shopify Yes No


Storage of an ID
of a
update attempt
of a
Shop
Pay billing agreement, required
for a callback
after verification of a new
Shop Pay payment instrument.

 20 minutes
previous_checkout_token Shopify Yes No Use related to
pre-fill
data from
payment with
data from
payment
previous.		 1 year
previous_step Shopify Yes No Usage related to
payment.		 1 year
profile_preview_token Shopify Yes No Use
to preview
customizations
payment.		 5 minutes
receive-cookie-deprecation Shopify Yes No Cookie specified
by Google to
identify certain
browsers
Chrome affected
by the
deprecation of
third-party cookies.
You can
learn more about this
cookie by
clicking here.		 Session
remember_me Shopify Yes No Use linked to
pre-fill
data from
payment with
data from
payment
previous.		 1 year
secure_customer_sig Shopify Yes No Linked use to
the identification
of a user(-
trice) after his
registration in
a store in
as
customer(e), in order
not to oblige him to
log on again from
.		 1 year
shop_pay_accelerated Shopify Yes No
Report a
buyer who can benefit from
Shop Pay accelerated.		 1 year
shopify_pay Shopify Yes No Use linked to
a
buyer's connection to Shop
Pay when he
returns to
to make the
payment in the
same store.		 1 year
shopify_pay_redirect Shopify Yes No Usage related to
speeding up the
payment process when
the
buyer has a
Shop Pay account.		 1 year
tracked_start_checkout Shopify Yes No Usage linked to
payment.		 1 year
user Shopify Yes No Usage linked
to
Shop logins.		 1 year
user_cross_site Shopify Yes No Use linked
to
Shop credentials.		 1 year
axeptio_cookies Axeptio Yes No Management of
consent
cookies.		 6 months
_join_stories Join Yes No Usage linked to
the
webstories poster on
the
product sheets.		 24h
-

2. Analytics cookies :

These cookies enable CROSSCALL to recognize and count the number of users and to how users move around the Site. This allows CROSSCALL to to improve the functionality of the Site (for example, by ensuring that users of the Site find what they are looking for. These cookies do not collect any information that could be used to information. All information collected by these cookies is anonymous and only used to improve the functionality of the Site.

2.1. Analysis cookies used by CROSSCALL.

Cookie Supplier Mandatory Cookies Service Cookies Purpose Retention period
_ga Google Analytics No Yes Analysis of
visits and
behavior.		 1 month
_gid Google Analytics No Yes Analysis of
visits and
behavior.		 24 hours
_gcl_au Google Adsense No Yes Analysis of
ads.		 3 months
_uetsid Bing Ads No Yes Analysis of
ads.		 24 hours
_uetvid Bing Ads No Yes Analysis of
ads.		 5 days
_clck Microsoft Clarity No Yes Analysis of
user behavior
.		 24 hours
_landing_page Shopify No Yes Seizure of
visitor's
destination page when
visitor comes to
from other sites.		 2 weeks
_orig_referrer Shopify No Yes Allows
to identify
the origin of
visitors.		 2 weeks
_shopify_ga Shopify No Yes Contains the
parameters of
Google Analytics
which allow the proper
operation
of cross-domain analysis measures.		 Session
_shopify_s Shopify No Yes Usage linked to
identification
of a
combination of
browsing session
and
of a specific
store. The
duration is 30
minutes from
last
use.		 30 minutes
_shopify_sa_p Shopify No Yes Capture
visitor's destination page
when
visitor comes
from other sites in order
to facilitate
data analysis
marketing. 		30 minutes
_shopify_sa_t Shopify No Yes Enter
visitor's
destination page when
visitor comes
from other sites to
facilitate
analysis from
data
marketing.		 30 minutes
_shopify_y Shopify No Yes Analysis of
data provided
by Shopify.		 1 year
checkout_one_experiment Shopify No Yes Use
when a
payment meets
the
requirements of
Checkout One and
that it has been entrusted to
a
experiment (
control group or
test group).		 Session
shop_analytics Shopify No Yes Contains the

information needed on
the buyer for
the analysis of
data in
Shop.		 1 year
unique_interaction_id Shopify No Yes Usage linked to
measures of
payment.		 10 minutes

-

3. Advertising cookies

These cookies are used to display advertising tailored to users' interests on the Site and other websites. They are also used to limit the number of times an advertisement is displayed and to evaluate the effectiveness of advertising campaigns. Refusing these cookies will not stop the advertisements, but they will be less relevant.

Advertising cookies are used to display advertisements tailored to your centers of interest and to measure the effectiveness of advertising campaigns.

Cookie name Supplier Mandatory cookies Service Cookies Purpose Retention period
_fbp Facebook No Yes Targeted advertising and
effectiveness measurement.		 3 months
Amazon
Advertising		 Amazon No Yes Targeted advertising. 13 months
LinkedIn
Corporation		 LinkedIn No Yes Targeted advertising. 13 months
Microsoft
Advertising		 Microsoft No Yes Advertising and tracking. 13 months
Xandr, Inc Microsoft No Yes Advertising and tracking. 3 months
FPAU Google No Yes Advertising and tracking. 3 months
FPGSID Google No Yes Advertising and tracking. 30 minutes
FPID Google No Yes Advertising and tracking. 1 year
FPLC Google No Yes Advertising and tracking. 24 hours
Uzerly Cibleclic No Yes Targeted advertising. 13 months



COOKIE MANAGEMENT

Users can manage cookies via the consent banner on their first visit or via their browser settings. It is possible to deactivate cookies, but this may affect some of the site's functions, in particular basic functions such as logging in to an account or saving the shopping cart.

On our site's cookie management banner, you can accept or reject different types of cookies according to your preferences. This banner allows you to personalize your browsing experience by choosing the categories of cookies you wish to activate. You can adjust these settings at any time for optimal control of your browsing data.

1. Cookie deactivation and settings

If you decide to deactivate certain cookies via your browser settings, this may affect certain essential functions of the Site, such as saving your shopping cart or accessing your your account.

Cookies can also be deactivated or configured via your browser settings. browser.

2. Deleting cookies

Deactivating a cookie or a category of cookie does not automatically delete these browser cookies. cookies. To delete them, you must perform a specific action in your browser settings. settings of your browser.

3. Cookie expiration

The validity of cookies is limited to 13 months after their first deposit. After this period, they automatically deactivated, unless you delete them first. If you accept cookies, they may remain stored on your terminal until they are deleted or expire.
This makes it possible to clearly group together all information on cookie management, while at the same time third-party service providers and advertising redirection.

RETENTION PERIOD

Cookies are stored for various lengths of time, from the duration of the session to a maximum of 13 months for marketing cookies. After expiration, cookies are automatically deleted.

6. Modification of cookie policy

CROSSCALL reserves the right to modify this cookie policy to reflect changes in legislation legislation or our practices. CROSSCALL recommends that you regularly consult this page regularly to stay informed of any updates.

7. Contact

If you have any questions about the use of cookies, please contact us at: dpo@crosscall.com