FAQ

We accept several payment methods. You can pay for your order by bank card (VISA, Mastercard and CB), via Apple Pay, or PayPal (cash payment or split into 4x without fees).
We also offer solutions for payment in installments (3x, 4x, 10x) or deferred (30 days) thanks to our financing partner FLOA.

For our Belgian customers, Bancontact is now available.

Visa / Mastercard / CB

Yes, all payments on our site are entirely secure. Your transactions are processed by reliable and recognized payment providers (PayPlug, Shopify Payments and FLOA).

PayPlug, payment solution French and subsidiary of BPCE banking group, as well as Shopify Payments, use advanced security protocols, including SSL encryption, in order to protect your personal and banking information throughout the payment process.

At no time are your banking details stored on our site.

Payment in 3x or 4x with FLOA allows you to spread the payment of your order over several months without any fees.

At the payment level, select FLOA as a means of financing then choose the desired option: 3x or 4x. After having entered your personal and banking information, a response will be sent to you immediately.

Payment in 3x:

- 1st due date on the day of purchase,
- Then 2 deadlines over the next 2 months.

Payment in 4x:

- 1st due date on the day of purchase,
- Then 3 deadlines over the next 3 months.

The details of your schedule remain visible at every step of the way.

*Subject to acceptance by Floa. You have the legal withdrawal period.

When paying, select FLOA as a financing method, then choose the option 10x.
For information, the details of your payment schedule remain visible at each stage of the process, mentioning a fixed APR of 11% applied to this payment method.

Once the bank details have been entered on the route FLOA, complete your information (identity, income, expenses, documents), then sign the contract electronically. Without this step, the financing request is not validated and, therefore, neither is your purchase.

The response to your file will be communicated to you immediately and directly online.

Please note that to benefit from this solution, a Valid ID is required.

Payment in 10x:

- A contribution taken on the day of purchase,
- Then 9 deadlines over the following 9 months.

*A loan binds you and must be repaid, check your repayment capacity before committing.

The Pay Later* is a solution of deferred payment which allows you to validate and receive your order then pay for your purchase later, without immediate payment.

Thanks to our partner FLOA, you may be charged up to 30 days after your order. 

When you place an order, select the payment method FLOA. You will then be redirected to the payment platform where
you just need to select the deferred payment as well as the withdrawal date of your choice over the next 30 days. Enter your personal information and your bank details to finalize your payment.

*Subject to acceptance by Floa. You have the legal withdrawal period.

Please check the validity date of your discount code. Make sure you enter your code without spaces. If your code works, a text will be displayed to let you know that your coupon has been taken into account. Codes are not cumulative: if you have several, only one of them can be used for your order.

If you are having trouble paying for your order, here are some steps to follow:

1. Check that your payment details have been entered correctly.
2. Make sure your card or payment method is valid and that there are no restrictions on your bank account.
3. Try resetting the page or using another payment method (PayPal, Apple Pay, etc.).

If the problem persists, please contact our customer service department via our contact form.

The amount of your order will be debited immediately after confirmation of payment, unless you have chosen to pay by bank transfer. In this case, your order will be processed as soon as payment is received in our account. The processing time will depend on your bank's transfer speed, generally between 1 and 3 working days. You will receive an e-mail confirmation once payment has been received and your order has been validated.

To access your account, simply enter your e-mail address on the login page. Within a few minutes, you'll receive a unique login code by e-mail. Simply enter this code to access your customer area and manage your personal information, track your orders and take advantage of our offers.

In accordance with the French Data Protection Act 78-17 of January 6, 1978, the personal data you are asked to provide is required to process your order and, in particular, to draw up invoices. The processing of information communicated via the website is subject to a declaration to the CNIL.

In accordance with current national and European regulations, you have a permanent right of access, modification, rectification and opposition with regard to information concerning you.

Delivery times are 72 working hours from confirmation of your order. These delivery times are given as an indication only, and any reasonable delay will not give rise to any damages, withholding or cancellation of the order.

Delivery in Metropolitan France: Colissimo home or relay points.

Delivery method Spain, Portugal, Italy, Belgium, Netherlands, Germany: UPS domicile.

Delivery costs vary according to the delivery method chosen:

• By relay : 8.87 € INCL. VAT
• At home : 9.49 € INCL. VAT

Free shipping on orders over €149.

Yes, we offer international delivery for the countries available in the dedicated selector. Delivery costs and times will be calculated when you place your order, according to your delivery address. If you have specific questions about delivery to a particular country, please do not hesitate to contact our customer service department.

Before returning the product, please contact customer service for instructions on the procedure to follow. Please note that the product must be undamaged.

To do so, simply contact customer service at contact form.

If you wish to return a product, you must send the item to the following address:

CROSSCALL - c/o MOBY
20, rue Pierre et Marie Curie
ZA La Blinière
35 370 Argentré du Plessis

Returns must be made without undue delay and, in any event, within fourteen (14) days of notification of your decision to withdraw. This period is respected if you return the product to us before the end of this 14-day period.

You are responsible for any return shipping costs. The returned product must be complete, in its original packaging, in perfect condition, unused, and accompanied by all accessories, notices, certificates and documents (including the invoice).

Return shipping costs are at the customer's expense and depend on the weight of the package. 

In the event of retraction, CROSSCALL undertakes to refund all payments received, including delivery costs (with the exception of additional costs related to the choice of a more expensive delivery method than the standard delivery offered), within fourteen (14) days of receipt of the returned product(s), or proof of shipment of the products, whichever is the earlier.

If you return only part of the products, the delivery charges will be refunded in proportion to the items returned, except in the case of flat-rate delivery charges, which will not be refunded.

The refund will be made by the same means of payment as that used for the order, unless you expressly agree to another method of refund. This refund will not incur any costs for you.

If you have a professional email address with "govt", you can benefit from a -20% discount on the site crosscall.com.
Simply use this email address when ordering or creating your account so that your eligibility is automatically recognized.

Your discount cannot be combined with current promotions:
- If the discount displayed on the site is greater than 20%, no additional discount will be applied.
- If it is less than 20%, your 20% discount will be taken into account.

The UNÉO partner offer is reserved for soldiers affiliated to the UNÉO mutual insurance company.

To benefit from it, you must:

- Log in to your customer account or create one
- Complete the UNEO eligibility verification form.

Once your eligibility has been validated:

- The –20% discount is automatically applied to your basket
- It is valid on all of your orders, and not limited to a single use
- You just need to be connected to your customer account to benefit from it

Find the details of the steps and all the information on our page dedicated to the UNÉO partnership.

Crosscall phones are guaranteed for between 36 and 60 months, depending on the model.

Refurbished models and accessories sold separately from phones are guaranteed for between 12 and 24 months, depending on the model.

For more information, visit the GTC. A diagnostic tool is available to help you solve your operating problems.

Crosscall phones are not compatible with every country in the world, as mobile network frequencies vary from one country to another. We invite you to check the compatibility of our models with the networks of the country in which you wish to use them.

Crosscall phones are compatible with operators who offer the same frequency bands as those mentioned on the product sheet (Go to the Crosscall website and choose the product in question, then view the specifications and you'll find the frequencies supported by the phone in the Network & connectivity section).

The X-BLOCKER accessory is a dedicated part for each of our Crosscall models, smartphone or tablet, which is why it's included directly in your pack. In case of loss or additional need, you can order it directly on crosscall.com.

The X-STICK remote control is not waterproof. It lets you take photos and videos remotely, with a range of 40m in open fields.

Go to the applications page and find the "Update" application. 

Launch the application, then press "Check for updates" and let us guide you through the download and installation steps.

If no update is available, the phone will indicate that your device is up to date. 

Android updates are available in your device's updates, see how to update my device.

Go to phone settings, then "About the phone".

Search and findSoftware versionl".

• On the phone, enter the code *#06# in the phone application or settings.
• On your bill.
• On your packaging box.

Find out more about the X-CAM application in the FAQ at the bottom of the application page.

• Menu
• Applications
• X-CAM

Find out more about the X-STORY application in the FAQ at the bottom of the application page.

• Menu
• Applications
• X-STORY

Reinstalling WhatsApp after data backup
Since the Android 13 update, some users have been experiencing problems sending or downloading media files on WhatsApp. This is linked to a change in the app's media storage structure.

• Start by backing up your data via the WhatsApp application on your PC (you can also save your photos/videos manually).
• Go to : Settings > Applications > WhatsApp > Uninstall to delete the application.
• Open the Google Play Store and download the latest version of WhatsApp.
• Install the application, then restore your data from the backup.

⚠️ If you don't have a Google account with backup enabled, automatic restore will not be possible. In this case, connect the phone to a PC and manually copy the MEDIA folders from WhatsApp.

Disabling the "Hey Google" option
Since the update, some of you have been experiencing a microphone problem related to the Google Assistant feature.

• Open the Parameters
• Click on Google
• Click on the tile All services
• Select Search, Assistant and Voice
• Press Google Assistant
• Click on Voice Match
• Make sure that the "Hey Google" is disabled

Battery level update during X-Link charging
Since the Android 13 update on CORE-X5 models, the battery percentage may no longer update automatically during charging via X-Link.

• To update the battery percentage, restart your device while it is connected to the X-Link charging cradle.