Commercial warranty terms and conditions by product

Version dated October 13, 2025

The commercial warranty period begins on the date of purchase of the Product.

 

New product Warranty period Availability of spare parts

ACTION-X5
CORE-M5
CORE-M6
CORE-T5
CORE-X5
CORE-Z5
STELLAR-M6
STELLAR-M6 CHAMONIXSTELLAR-M6 -MONT-BLANC
STELLAR-M6E
STELLAR-X5
STELLAR-X5s
STELLAR-X5s EDITION CHAMONIX-MONT-BLANC

 Purchase until July 18, 2023
5 years[1]

Purchase from July 18, 2023
5 years with battery warranty conditions[2] 		10 years from the date the model is discontinued
CORE-M5 CORE-X5
CORE-X5		 Until November 6, 2033
Until August 8, 2033
CORE-S5 5-year warranty on the battery[3] 10 years from the date the model is discontinued
CORE-M4
CORE-M4
CORE-S4
CORE-X4		 3 years Until 11/02/2031
Until 11/02/2031
Until 06/22/2032
Until 02/23/2032
ACTION-X3
CORE-X3
TREKKER-X4		 2 years Until November 22, 2019
Until September 12, 2020
Until October 23, 2020
CORE-T4 3 years Until February 9, 2022
Other Feature Phones 2 years Not available
X-COMM
X-COMMAND
X-DOCK
X-VIBES		 2 years Not available
X-SCAN 5 years Not available
Other accessories sold separately
, except for non-warrantied accessories: screen protectors, X-Blocker, and SIM card adapters. 		1 year Not available
Refurbished product Warranty period Availability of spare parts
ACTION-X5
CORE-X4
TREKKER-X4		 Refurbished phone 2 years[4]
Battery 1 year under certain conditions[5] 		Refer to the availability period for spare parts for new products, see table above.
CORE-X5 Purchases until March 27, 2025
Refurbished phone 2 years[4]
Battery 1 year under certain conditions[5]

Purchases from March 28, 2025
Refurbished phone 2 years[4]
Battery 2 years under certain conditions[5]

[1] These terms also apply to any purchase of an ACTION-X5 a CORE-M5 before January 31, 2022. For purchases made before July 18, 2023, the warranty period applies to the product, including the battery.

[2] For purchases made after July 18, 2023, the battery is covered by a 5-year warranty.
During the warranty period, CROSSCALL replace the defective battery if both of the following conditions are met:
• Battery capacity less than or equal to 70%
• Number of full charge cycles less than or equal to 850
Find out more about Crosscall's 5-year warranty:5-year warranty

[3] The battery is covered by a 5-year warranty. During the warranty period, CROSSCALL replace any defective battery if its capacity is 70% or less.
Learn more about the Crosscall 5-year warranty:5-Year Warranty

[4] Your refurbished phone and the accessories included in the box (except for exclusions specified at the time of purchase) are covered by a warranty under normal conditions of use, in accordance with our Terms and Conditions of Sale and the commercial warranty agreement available on the CROSSCALL website CROSSCALL > Help > Warranty.

[5]During the warranty period for the battery of your refurbished phone, CROSSCALL replace any defective battery if its capacity is 70% or less.