Table of guarantees

The period of the commercial warranty begins to run from the day of purchase of the product.

 

New product Warranty period Availability
ACTION-X5
CORE-M5 4/64
Core-T5
CORE-X5 6/128
CORE-Z5
STELLAR-M6
Stellar-M6E
Stellar-X5		 Purchase until 07/18/2023
5 years[1]

Purchase from 07/18/2023
5 years with battery warranty conditions[2] 		10 years from the date of end of marketing of the model
CORE-M5 3/32
CORE-X5 4/64		 Until 06/11/2033
Until 08/08/2033
CORE-S5 5 years with battery warranty conditions[3] 10 years from the date of end of marketing of the model
Core-M4
Core-M4 Go
Core-S4
Core-x4		 3 years old Until 02/11/2031
Until 02/11/2031
Until 06/22/2032
Until 02/23/2032
Action-X3
Core-x3
Trekker-X4		 2 years Until 12/22/2019
Until 09/12/2020
Until 11/23/2020
Core-T4 3 years old Until 02/09/2022
Other featurephones 2 years Not available
X-COMM
X-command
X-DOCK E
X-VIBES		 2 years Not available
X-scan 5 years Not available
Other accessories sold separately
Except not guaranteed accessories: screen protections, x-blocker and SIM card adapters 		1 year Not available
Reconditioned product Warranty period Availability
ACTION-X5
Core-x4
Trekker-X4		 Reconditioned phone 2 years[4]
Battery 1 year under conditions[5] 		Refer to the availability duration of new product spare parts, see table above
CORE-X5 Purchases until 03/27/2025
Reconditioned phone 2 years[4]
Battery 1 year under conditions[5]

Purchases from 03/28/2025
Reconditioned phone 2 years[4]
2 -year battery under conditions[5]
[1] These conditions are also valid for any purchase of a ACTION-X5 or a CORE-M5 carried out before 01/31/2022. For purchases made before 07/18/2023, the warranty duration applies to the product, including battery.
[2] For purchases made after 07/18/2023, the battery is 5-year Warranty.
During the warranty period, CROSSCALL Supports the replacement of the defective battery if the 2 following cumulative conditions are respected:
• Battery capacity less than or equal to 70%
• Number of full load cycles less than or equal to 850
Learn more about the 5-year Warranty Crosscall :5-year Warranty
[3] The battery is 5-year Warranty. During the warranty period, CROSSCALL Supports the defective battery replacement if the battery capacity is less than or equal to 70%.
Learn more about the 5-year Warranty Crosscall :5-year Warranty
[4] Your reconditioned phone and the accessories included in the box (except exclusions specified at the time of purchase) are guaranteed under normal conditions of use, and according to our general conditions of sale and the commercial guarantee contract available on the site CROSSCALL In the section> Assistance> Guarantee.
[5]During the battery warranty period of your reconditioned phone, CROSSCALL Supports the replacement of the defective battery, if its capacity is less than or equal to 70%. Good battery use practices recommended by CROSSCALL are available on the site CROSSCALL In the section> About> News> The blog.