Commercial warranty conditions per product

Version dated 13/10/2025

The commercial warranty period begins on the date of purchase of the Product.

New product Warranty period Availability of spare parts

ACTION-X5
CORE-M5 4/64
CORE-M6
CORE-T5
CORE-X5 6/128
CORE-Z5
STELLAR-M6
STELLAR-M6 EDITION CHAMONIX-MONT-BLANC
STELLAR-M6E
STELLAR-X5
STELLAR-X5s
STELLAR-X5s EDITION CHAMONIX-MONT-BLANC

 Purchase until 18/07/2023
5-year Warranty[1]

Purchase from 18/07/2023
5-year Warranty with conditions on battery[2] 		10 years from end of model life
CORE-M5 3/32
CORE-X5 4/64		 Until 06/11/2033
Until 08/08/2033
CORE-S5 5-year warranty on battery[3] with conditions 10 years from model end of life
CORE-M4
CORE-M4 GO
CORE-S4
CORE-X4		 3-year warranty Until 02/11/2031
Until 02/11/2031
Until 22/06/2032
Until 23/02/2032
ACTION-X3
CORE-X3
TREKKER-X4		 2 years Until 22/11/2019
Until 12/09/2020
Until 23/10/2020
CORE-T4 3 years Until 09/02/2022
Other Featurephones 2 years Not available
X-COMM
X-COMMAND
X-DOCK E
X-VIBES		 2 years Not available
X-SCAN 5 years Not available
Other accessories sold separately
except non-warranty accessories: screen protectors, X-Blocker and SIM card adapters 		1 year warranty Not available
Refurbished product Warranty period Spare parts availability
ACTION-X5
CORE-X4
TREKKER-X4		 Refurbished phone 2 years[4]
Battery 1 year subject to conditions[5 ] 		Please refer to the availability of spare parts for new products, see table above.
CORE-X5 Purchases until 27/03/2025
Refurbished phone 2 years[4]
Battery 1 year under conditions[5]

Purchases from 28/03/2025
Refurbished phone 2 years[4]
Battery 2 years under conditions[5 ]

[1] These conditions also apply to ACTION-X5 and CORE-M5 purchases made before 31/01/2022. For purchases made before 18/07/2023, the warranty period applies to the product, including the battery.

[2] For purchases made after 07/18/2023, the battery is guaranteed for 5 years.
During the warranty period, CROSSCALL will replace the defective battery if the following 2 cumulative conditions are met:
- Battery capacity less than or equal to 70%.
- Number of full charge cycles less than or equal to 850.
Find out more about Crosscall's 5-year Warranty:5-year Warranty

[3] The battery is covered by a 5-year Warranty. During the warranty period, CROSSCALL will replace the defective battery if the battery capacity is less than or equal to 70%.
Learn more about the 5-year Warranty Crosscall:5-year Warranty

[4] Your reconditioned phone and the accessories included in the box (except for exclusions specified at the time of purchase) are guaranteed under normal conditions of use, and according to our general conditions of sale and the commercial warranty contract available on the CROSSCALL website in the section > Help > Warranty.

[5]During the warranty period of your reconditioned phone's battery, CROSSCALL will replace the defective battery if its capacity is less than or equal to 70%.