TERMS AND CONDITIONS OF SALE

January 5, 2024 version

 

Seller identification :

CROSSCALLSociété par Actions Simplifiée with capital of 450,555 euros, registered in the Aix-en-Provence Trade and Companies Register under number 518 706 890.

Head office: 245 rue Paul Langevin- ZONE D'ACTIVITES DES MILLES - 13290 AIX EN PROVENCE France.

Email : shop@crosscall.com

 

1. Scope of application and enforceability 

1.1. Internet sales. The present general terms and conditions of sale (the " GTCS ") apply to consumers (the " Customer (s)") wishing to purchase products offered for sale on the CROSSCALL website (the " Products ") accessible at the following address:

http://crosscall.com/ (the "Site").

 

A consumer is defined in the Code of Economic Law (art. I.1, 2° CDE) as: " any natural person who acts for purposes which do not fall within the scope of his commercial, industrial, craft or liberal activity".

 

1.2. Products.

The Products are new products manufactured in CROSSCALL 's production plant after having undergone all the tests required for their marketing, thus complying with legal safety obligations and the use the Customer may expect (the " New Products ").

1.3 Exclusive scope of application. The present General Terms and Conditions of Sale are reserved for Customers within the meaning of article 1.1. of the present General Terms and Conditions of Sale acting exclusively on their own behalf. They are enforceable against the Customer, who acknowledges, as soon as he ticks the appropriate box ("I accept the General Terms and Conditions of Sale"), that he is aware of them and accepts them without restriction or reservation. The conservation and reproduction of the applicable GTC are ensured by CROSSCALL in accordance with article 1127-1 of the French Civil Code. They shall prevail over any other version or any other contradictory document having the same object.

The General Terms and Conditions are also sent to the customer by email after the order has been validated. The General Terms and Conditions of Sale are available on request from the customer to: shop@crosscall.com.

1.4. Territory. The Products presented on the Site are offered for sale only to Customers with a delivery address in Belgium (hereinafter the "Territory"). Any order for delivery in a territory other than the Territory must be accepted in writing by CROSSCALL. To this end, the Customer must contact CROSSCALL at the above address. Failing to contact CROSSCALL and obtain CROSSCALL's agreement, CROSSCALL shall not be held liable for any reason whatsoever.

1.5. Language. These GCS and all contractual information mentioned on the Site are written in French.

1.6. Modification of the GTC. CROSSCALL reserves the right to modify its GTC at any time. The GTC applicable at the date of the order shall be the GTC accepted by the Customer at the time of placing the order. The Customer is therefore invited to be vigilant when reading and accepting the GCS for each order, as the GCS may have changed between two successive orders.

1.7 Product features - Instructions for use. The photos on the Site are for illustrative purposes only. The Customer is invited to refer to the description of each Product appearing on the Site for precise and essential characteristics, including control points for Reconditioned Products. In case of doubt or request for additional information, the Customer is invited to contact CROSSCALL. The Product's mode of use, if it is an essential element, is mentioned in the electronic catalog or at the latest upon delivery.

2. Ordering Products on the Site

2.1. Access to the Site. Access to the Site is via the Internet 24 hours a day, 7 days a week, except in cases of force majeure[1] or events beyond CROSSCALL 's control, or for maintenance, updates or technical improvements, or to change the content and/or presentation. For all orders, the Customer is responsible for all telecommunication costs incurred when accessing the Internet and using the Site.

2.2 Account creation. To place orders for Products/Spare Parts on the Site, the Customer must first create an account. To do so, the Customer must first enter his/her e-mail address and a password, which are strictly confidential. The customer will be solely responsible for the consequences of using his account, until it is deactivated. To continue with the order, the Customer will be asked to provide additional information (title, first name, surname, exact delivery address, zip code, telephone number). The Customer undertakes to provide true and sincere information and to inform CROSSCALL of any changes concerning him/her. 

2.3. Account deactivation. In the event of non-compliance with all or part of these GTC, CROSSCALL reserves the right to deactivate the Customer's account by operation of law, without compensation, after sending an e-mail which has remained without effect for a period of fifteen (15) days. In the event of fraud on the part of a Customer, the account will be deactivated automatically, without notice or compensation.

2.4. Placing an order. To place an order, the Customer must follow the instructions given on the Site: the Customer fills his/her virtual basket, indicating the Products selected and the quantities desired. The order is then summarized, showing all the Products selected by the Customer. The Customer then clicks on the "ORDER" button to confirm the order, in accordance with article 2.5 of these GTS.

2.5. Order confirmation - Electronic signature. To confirm the order, the Customer provides delivery information and then clicks on the "CONTINUE" button. The Customer then provides payment details and has the opportunity to (i) view the details of the order, in particular the total price including VAT and applicable shipping costs, and (ii) correct any errors and/or modify the order. Finally, the Customer must tick the box indicating acceptance of the GTCS in accordance with article 1.3 of these GTCS before clicking on the "PAY" button. This "double click", combined with the authentication procedure, constitutes a valid electronic signature which implies acceptance of the GTCS and thus forms the sales contract.

2.6. Modification of the order. Any modification of the order by the Customer after confirmation of the order is subject to the prior written acceptance of CROSSCALL. CROSSCALL reserves the right to make modifications to the Product ordered in line with technical developments, in accordance with article R. 212-4 of the French Consumer Code.

2.7. Stock availability. Product offers are subject to availability. Information on the availability of Products is provided at the time the order is placed. In the exceptional event that an order for unavailable Products has been confirmed by CROSSCALL due to a stock error at the time of ordering, CROSSCALL will reimburse the Customer within a maximum period of fourteen (14) days.

2.8. Acknowledgement of order. CROSSCALL then confirms receipt of the Product order by sending an automatic e-mail, including (i) the essential characteristics of the Products (ii) the indication of the price including VAT and shipping costs (iii) the delivery time and, if applicable, (iv) any difficulties or reservations relating to the order placed. CROSSCALL reserves the right to refuse any order for legitimate reasons and more particularly if the quantities of Products ordered are abnormally high for buyers who are consumers.

3. Rates - Payment

3.1 Current prices. CROSSCALL may modify its prices at any time, but the Products will be invoiced to the Customer at the prices in force on the Site at the time the Customer places the order. The prices indicated on the Site :

(a) are expressed in Euros, all taxes included 

(b) include applicable taxes;

(c) do not include transport and delivery costs, which are invoiced in addition, depending on the Customer's choice at the time of ordering as to the delivery of the Products ordered. The cost of the mode or time of transport or delivery (depending on the Customer's choice) will be indicated at the latest before the Customer confirms the order.

3.2 Price characteristics. The prices applicable on the day the order is placed are firm and non-revisable during their period of validity, as indicated on the Site. The period of validity of Product offers and prices is determined by the updating of the Site.

3.3. Payment of the order.

Orders can only be paid for in cash.

IN ALL CASES, THE PRODUCTS ORDERED REMAIN THE PROPERTY OF CROSSCALL UNTIL FULL PAYMENT OF THE PRICE BY THE CUSTOMER. 

3.3.1. Cash payment

3.3.1.1 Terms and conditions. The price is due and payable in cash, in full, on the day the order is placed by the Customer, by secure payment, in accordance with the following terms and conditions: Payment by credit card, secured by INGENICO or via PayPal, or any other secure server under the conditions of article 3.3.1.2 of these GCS CROSSCALL shall not be obliged to deliver the Products ordered by the Customer if the latter does not pay the price in full under the conditions indicated.

Credit card payments are debited at the time of order confirmation.

Any order of Products with payment by credit card is considered effective only when the payment centers concerned have given their agreement. When the order is debited, in the event of irregular, incomplete or non-existent payment, for whatever reason, CROSSCALL reserves the right to block delivery of the Products ordered. The Customer will be informed by e-mail in order to remedy the situation, failing which the conditions stipulated in article 3.3.1.3 will apply.

3.3.1.2 Transaction security. 

(a) CROSSCALL certifies that payment card details are encrypted using SSL (Secure Socket Layer) protocol and are never transmitted unencrypted over the network. Payment is made directly to the bank.

(b) In order to ensure the security of transactions and to respond to the concern of the greatest number to prevent fraud in distance selling, CROSSCALL may carry out controls on the placing of orders.

As part of a control, CROSSCALL may invite you by e-mail to send :

- proof of address and identity (e.g. electricity bill, landline telephone bill for order perfection).

- a scanned copy of the partially masked front and back of the bank card (without disclosure of the security code);

In this case, the delivery period only begins to run from the order dispatch date, which cannot be earlier than the validation of the supporting documents.

In the absence of proof or if the documents sent do not allow us to ascertain the identity of the person placing the order, the reality of the address, or the apparent conditions of solvency, CROSSCALL reserves the right to cancel the order.

3.3.1.3 Non-compliance with payment terms. CROSSCALL reserves the right, when the agreed price is not paid on the due date, either to request the forced execution of the sale, or to cancel the contract by sending an email to the Customer. Any sum unpaid on the due date shall accrue interest at the legal rate, without formal notice.

3.3.2. Invoice. An invoice is issued by CROSSCALL upon shipment of the Product. The invoice is available in the order details on the Site.

3.3.3. Archiving and proof. Communications, order forms and invoices are archived on a reliable and durable medium so as to constitute a true and durable copy in accordance with article 1360 of the French Civil Code. These communications, order forms and invoices may be produced as proof of the contract. The order form validating the contract may be sent to the Customer at any time on request, who is advised to keep a copy (electronic or hard copy) for his own records.

 

4. Delivery

4.1. Definition. Delivery means the transfer to the Customer of physical possession or control of the Product.

4.2 Mode of delivery. When placing an Order, the Customer chooses one of the delivery methods offered on the Site. Products ordered may be delivered in one or more shipments. Deliveries are made by an independent carrier. 

4.3. Place of delivery. Products are delivered to the address indicated by the Customer when placing the order. The Customer chooses a delivery address that must be located in the Territory in accordance with article 1.4 of these GCS, failing which the order will be refused. The Customer is solely responsible for any failure to deliver due to an address error when creating his/her customer account or when placing an order. CROSSCALL cannot be held responsible for any typing errors and the consequences thereof (for example, delays or delivery errors). In this case, the costs incurred for the reshipment of the order will be charged to the Customer.

4.4 Delivery charges. The amount of delivery charges depends on the amount of the order and the delivery method chosen by the Customer. In any event, the amount of delivery charges is indicated to the Customer before the order is validated.

4.5. Delivery times. The Products purchased by the Customer will be delivered to the address indicated by the Customer at the time of ordering on the Site within the times indicated on the Site and which are communicated before the order is validated.

4.6. Delay or default in delivery. CROSSCALL undertakes to use its best efforts to deliver the Products ordered by the Customer within the time limits specified above. If the Product ordered is not delivered on the date or at the end of the period mentioned on the Site (for any reason other than force majeure or during periods of maintenance or closure of the online stores which will be announced on the store page), the Customer, in accordance with article L. 216-6 of the French Consumer Code, may, after having unsuccessfully enjoined CROSSCALL to fulfil its obligation to deliver within a reasonable additional period, cancel the contract by registered letter with acknowledgement of receipt or by writing on another durable medium. The sums paid by the Customer will then be returned to him without delay, to the exclusion of any compensation or deduction.

4.7. Transfer of risk. The risks of loss or damage to the Product are transferred to the Customer at the moment when the Customer, or a third party designated by the Customer, takes physical possession of the Product, without distinction according to its nature, in accordance with article L. 216-2 of the French Consumer Code. The Product, which is delivered to the Customer by a carrier chosen by CROSSCALL, travels at CROSSCALL's risk. The Product, which is delivered to the Customer by a carrier chosen by the Customer, travels at the Customer's risk and peril from the moment the goods are handed over to the carrier.

4.8. Special requests. In the event of a special request from the Customer concerning the conditions of packaging or transport of the Products ordered, duly accepted in writing by CROSSCALL, the related costs will be subject to specific additional invoicing, previously accepted by the Customer.

5. Reception

Delivery, in accordance with article 4.1 of these GCS, will be deemed to have been made when the Product is delivered by the carrier to the address indicated by the Customer.

The Customer is responsible for checking that the Product delivered corresponds to the order. He must then formalize his acceptance of the delivery by signing a delivery receipt issued by the carrier. If the Product does not conform or is damaged at the time of delivery, the Customer must send a complaint, within a maximum of three (3) days from the date of receipt, to CROSSCALL by sending an e-mail to the following address: shop@crosscall.com.

If the Customer is not available at the address indicated to receive the delivery, the carrier will leave a delivery notice to inform the Customer that the Order has been left at a relay point.

6. Treatment of undelivered parcels by the carrier

Packages not delivered by the carrier and returned to CROSSCALL for the following reasons:

- NPAI" or wrong address/unknown addressee: the Customer does not live at the address indicated or the addressee is unknown at this address;

- Unclaimed": this refers to parcels that have not been claimed by the customer at the post office or relay point within the time limit set (as mentioned on the notice of availability);

- Refused": the customer has refused delivery of the parcel.

After receipt and acceptance of the parcel by CROSSCALL, an email will be sent to the Customer to inform him of the receipt of his parcel, indicating the reason for the return and to proceed with the reimbursement of his order.

7. Updates

7.1. Updates necessary to maintain Product conformity. CROSSCALL shall provide the Customer with the updates necessary to maintain the conformity of the Products with the contract and with article L 217-5 of the French Consumer Code. CROSSCALL will inform the Customer of the availability of these updates and of the consequences of their non-installation for the Customer.

Where the Customer fails to install such updates within a reasonable time or incorrectly, CROSSCALL shall not be liable for any Product non-conformance resulting solely from the Customer's failure to install such updates as advised and or incorrect installation which is not due to CROSSCALL 's shortcomings in the installation instructions provided.

7.2. Update not required for product compliance. 

In accordance with article L 217-20 of the French Consumer Code, updates which are not necessary for the conformity of the Product are provided to the Customer for valid reasons at no additional cost to the Customer. The Customer has the right to refuse such an update and to uninstall it.

8. Legal warranty of conformity and warranty against hidden defects

It is reminded that all Products supplied by CROSSCALL, including content and/or digital service(s), updates as well as their packaging and assembly instructions provided by CROSSCALL, benefit from the legal warranty of conformity provided for in articles 1649quater et seq. of the former French Civil Code and from the warranty of hidden defects provided for in articles 1641 to 1649 of the French Civil Code independently of any commercial warranty that may have been granted.

"The consumer has a period of two years from the date of delivery of the good to obtain the implementation of the legal guarantee of conformity in the event of the appearance of a defect of conformity. For second-hand goods, this period is set at 12 months. During this period, the consumer is only required to establish the existence of the lack of conformity, and not the date of its appearance.

"When the contract of sale of the good provides for the supply of digital content or a digital service on a continuous basis for a period of more than two years, the legal warranty is applicable to this digital content or digital service throughout the period of supply provided. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or service, and not the date of its appearance.

"The legal warranty of conformity obliges the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.

"The legal guarantee of conformity gives the consumer the right to repair or replace the good within thirty days of his request, free of charge and without any major inconvenience for him.

"If the good is repaired under the legal warranty of conformity, the consumer benefits from a six-month extension of the initial warranty.

"If the consumer asks for the good to be repaired, but the seller requires it to be replaced, the legal warranty of conformity is renewed for a period of two years from the date of replacement of the good.

"The consumer may obtain a reduction in the purchase price by retaining the good or terminate the contract by being reimbursed in full against return of the good, if :

"1° The trader refuses to repair or replace the goods ;

"2° The repair or replacement of the good takes place after a period of thirty days;

"3° The repair or replacement of the good causes a major inconvenience for the consumer, in particular when the consumer definitively bears the costs of taking back or removing the non-conforming good, or if he bears the costs of installing the repaired or replacement good;

"4° The non-conformity of the property persists despite the seller's unsuccessful attempt to bring it into conformity.

"The consumer is also entitled to a reduction in the price of the goods or to rescission of the contract where the lack of conformity is so serious as to justify immediate reduction in the price or rescission of the contract. In such cases, the consumer is not obliged to request repair or replacement of the goods beforehand.

"The consumer is not entitled to rescind the sale if the lack of conformity is minor.

"Any period of immobilization of the good with a view to its repair or replacement suspends the warranty which remained in force until the delivery of the reconditioned good.

"The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the French Consumer Code.

"The seller who obstructs the implementation of the legal guarantee of conformity in bad faith is liable to a civil fine of up to 300,000 euros, which can be increased to 10% of average annual sales (article L. 241-5 of the French Consumer Code). Consumers are also covered by the legal warranty for hidden defects under articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This warranty entitles the consumer to a price reduction if the good is kept, or to a full refund in exchange for the return of the good."

 

 
 

 

9. Commercial warranty

CROSSCALL also grants a commercial warranty to the Customer independently of and in addition to the legal warranty of conformity and the warranty against hidden defects as mentioned above. For more information on the terms and conditions of CROSSCALL's commercial warranty, the Customer is invited to refer to the "Commercial Warranty Contract" available by clicking here.

 

10. Right of withdrawal

10.1. Reminder of legal provisions. In accordance with the provisions of article VI.47, §1 of the Code of Economic Law: " Without prejudice to article VI.53, the consumer has a period of 14 days to withdraw from a distance contract, without having to give reasons for his decision and without incurring costs other than those provided for in article VI.50, § 2, and article VI.51. ". In any event, these provisions do not apply to contracts concluded with professional Customers or Customers acting in a professional capacity.

10.2. Statutory period. In accordance with the provisions of article VI.47, §1-2 of the Code of Economic Law, the Customer has a withdrawal period of fourteen (14) days from the date on which the Customer, or a third party designated by the Customer (other than the carrier), has taken physical possession of the Products purchased. If the 14th day falls on a Saturday, Sunday or public holiday, this period is postponed to the next working day.

10.3 Conditions for exercising the right of withdrawal. To exercise his right of withdrawal, the Customer must notify CROSSCALL of his decision to withdraw in writing, within the period of fourteen (14) days indicated above.

The customer can send the withdrawal request by downloading the PDF file located in his customer account, print it and fill it in with the requested information. Alternatively, the Customer may use the withdrawal form reproduced in Appendix I of these GTS and notify his decision to withdraw by post to the address given on the form.

10.4. Returns. In the event of retraction by the Customer, the latter must return the Product to CROSSCALL - c/o MOBY - 20, rue Pierre et Marie Curie - ZA La Blinière - 35 370 Argentré du Plessis - France, without undue delay and, in any event, no later than fourteen (14) days after the Customer has communicated to the addressee indicated on the retraction form his/her decision to withdraw from the contract. This deadline is deemed to have been met if the Customer returns the Products before the fourteen (14) day period has expired. The direct costs of returning the Products shall be borne entirely by the Customer. Products must be returned within this fourteen (14) day period, complete, in their original packaging, in perfect condition, unworn and accompanied by all accessories and documents supplied (instructions, warranty, certificate, etc.) as well as a copy of the invoice attached to the Products delivered.

10.5. Effects. In the event of retraction by the Customer, CROSSCALL will reimburse all payments received from the Customer, including delivery costs (with the exception of additional costs arising from the fact that the Customer has chosen, where applicable, a delivery method other than the less expensive standard delivery method offered by CROSSCALL ) without undue delay and, in any event, no later than fourteen (14) days from the date on which CROSSCALL has received the Product(s) covered by the order, or until the Customer has provided proof of shipment of such Product(s), whichever is the earlier.

In the event of the return of only part of the Products covered by the order, the terms of reimbursement of delivery costs will be as follows:

- If delivery costs have been calculated according to the number of Products ordered, they will be reimbursed in proportion to the products returned by the Customer;

- In the case of flat-rate delivery charges, they will not be reimbursed.

CROSSCALL will proceed with the refund using the same means of payment that the Customer used for the initial transaction. With the express agreement of the Customer, another means of payment may be used. In any case, this refund will not incur any costs for the Customer. 

10.6. Limitations. The Customer is reminded that, in the event of retraction after use of the Product(s), he/she is liable for the depreciation of the Product(s) resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the Product(s). According to the European Commission, these manipulations are those that a consumer can carry out in a store, for the goods offered for sale there. Consequently, the Customer is informed that CROSSCALL will check the conformity of the returned Products upon receipt. If the returned Product is not in conformity, the cost of repair and/or reconditioning may be deducted from the amount refunded to the Customer. Similarly, if the Product has been used beyond what is reasonably necessary to establish the nature and characteristics or proper functioning of the Product, CROSSCALL reserves the right to apply a discount proportional to the use and depreciation of the Product, the amount of which will be deducted from the refund due to the Customer.

In the event that the Customer returns only part of the order, CROSSCALL will reimburse only the amount of the returned Product. Furthermore, if the Product or accessory not returned has been acquired free of charge at the date of the order, the Customer having benefited from a promotional operation, such as a sale with a bonus or a subordinate sale, CROSSCALL will request the return of the accessory or bonus, failing which, its unit market value, as shown on the CROSSCALL website, will be deducted from the amount refunded to the Customer.

11.intellectual property 

11.1. The content of the Site is the exclusive property of CROSSCALL and is protected by French and international intellectual property laws. Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement of copyright.

11.2 CROSSCALL remains the owner of all intellectual property rights on the Products, illustrations, images and logos appearing on the Products, their accessories and their packaging, whether registered or not. Any total or partial reproduction, modification or use of these trademarks, illustrations, images and logos, for any reason and on any medium whatsoever, without the express prior consent of CROSSCALL, is strictly prohibited. The same applies to any combination or conjunction of CROSSCALL elements with any other trademark, symbol, logotype or, more generally, any distinctive sign intended to form a composite logo. The same applies to all copyrights, designs, models, patents and studies which are the property of CROSSCALL.

The Customer agrees not to reproduce or use said Products, trademarks, illustrations, images, logos, studies, drawings, models and patents without the express, written and prior authorization of CROSSCALL.

12. Personal data 

We invite you to consult our Personal Data and Cookies charter on the Site.

 

 

 

13. Liability waiver

CROSSCALL shall not be held liable in the event of non-performance or improper performance of the contract due either to the fault of the Customer, or to the insurmountable and unforeseeable fault of a third party to the contract, or to force majeure.

14. Miscellaneous clauses

14.1. The headings contained in these GTC are for information purposes only and are not contractual.

14.2. The nullity of a contractual clause does not entail the nullity of the GCS unless it is a determining clause which led one of the Parties to conclude the sales contract.

14.3. The temporary or permanent non-application of one or more clauses of the GTCS by CROSSCALL shall not constitute a waiver by CROSSCALL of the other clauses of the GTCS, which shall remain in full force and effect. 

15. Treatment of waste electrical and electronic equipment

CROSSCALL informs the Customer that, in accordance with current legislation, electrical and electronic equipment that has reached the end of its useful life, is obsolete or no longer functions must not be disposed of in the ordinary garbage can or in the selective sorting bins of its municipality, in application of directive 2012/19/EU.

The aim of these regulations is to limit the waste of raw materials, and to protect the environment and human health by preventing the dispersion of substances contained in certain appliances into the environment.

16. Applicable law - Disputes

16.1. Applicable law. These general terms and conditions of sale are governed by French law, subject to the mandatory rules of the Customer's country of residence.

This provision does not deprive the customer of the protection afforded by the mandatory rules of his country of residence. Thus, notwithstanding the choice of applicable law mentioned above, the Customer may always benefit from the mandatory provisions of his local law, where these are more favorable than the law chosen to be applicable in the event of litigation.

16.2. Settlement of disputes

16.2.1. Amicable settlement. In accordance with the provisions of the French Consumer Code concerning the amicable settlement of disputes, CROSSCALL adheres to the Mediation Service of the Centre de Médiation et d'Arbitrage de Paris whose coordinates are as follows: 39, avenue Franklin D. Roosevelt 75008 Paris (www.cmap.fr). After first approaching CROSSCALL in writing, the Mediation Service may be contacted free of charge by the Customer for any consumer dispute which has not been settled. To find out how to contact the Mediation officer, click www.cmap.fr

At European level, the European Commission provides an online dispute resolution platform.

16.2.2. Judicial settlement. Failing amicable settlement, the Customer may bring any dispute relating to the existence, interpretation, conclusion, performance or termination of the GCS before the court. The competent court in the event of a dispute shall be that of the defendant's place of domicile or, at the plaintiff's option, the place of actual delivery of the Product.

 

 

 

APPENDIX 1 SAMPLE WITHDRAWAL FORM
 

(Please complete and return this form only if you wish to withdraw from the contract).

To the attention of :

 

CROSSCALL c/o MOBY

20 RUE PIERRE ET MARIE CURIE

ZA LA BLINIERE

35 370 Argentré du Plessis

FRANCE

 

shop@crosscall.com

 

I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the following goods (*)/provision of services (*):

Ordered on (*)/received on (*) :

Name of consumer(s) :

Address of consumer(s) :

Signature of consumer(s) (only in the case of notification of this form on paper) :

Date :

(*) Delete as appropriate.

 

[1] Article 1218 of the French Civil Code: Force majeure in contractual matters occurs when an event beyond the debtor's control, which could not reasonably have been foreseen at the time the contract was concluded and whose effects cannot be avoided by appropriate measures, prevents the debtor from fulfilling his obligation.