-   April 5, 2023

Digitalisation has shaken up our lifestyles, our buying habits, and even how we work. The smartphone has become a tool in the professional world, where it now occupies a central position in employees' mobile workspace. More compact, more secure and more mobile than a computer, it supports businesses with the management of all their business uses, as they take on the challenges of digitalisation.


The vast majority of IT managers acknowledge that professional smartphones considerably contribute to improving employee productivity. Effectively, for an employee, the smartphone enables them to keep in touch with colleagues and clients and to manage all their tasks, more efficiently and from wherever they are, thanks to mobile networks and a WiFi connection.

This is a huge step forward for professionals working in the field, who we previously forced to return to their workstation in order to finalise their tasks. Time loss that translates into reduced performances for the business and additional travel but which can also represent a significant drop in motivation for the employee, associated with the impression of lacking efficacy and unoptimised working time.

Crosscall rugged smartphone for business

Smartphones have also significantly developed and are now perfectly adapted to the needs of professionals : Screen resolution and size, performance, multi-task management… Now, everything has been thought of to support professionals and to provide them with custom solutions, regardless of their field of work. Tablets have also acquired a prime position when it comes to sales meeting demonstrations or viewing plans or layout projects directly in the field.


Of course, when considering the use of smartphones in business, you're naturally led to think about calls, checking emails or even task management via various business applications, yet you'd be underestimating the power of these devices if you think that's all they do. A real "usage hoover", the smartphone is now on its way to replacing multiple elements of equipment that are already used within businesses.

With that in mind, there'll soon be no point in replacing certain tools. This development will enable professionals to make huge savings by capitalising on purchasing just a single device: a smartphone.

So, what are the new possibilities offered by smartphones today?
Our experts are on-hand to discuss the top and share with you the four major progress points that will respond to the needs of countless businesses.


Many companies are now choosing to replace their ageing landlines or DECT with smartphones, thus switching from the old PABX in favour of Cloud-based telephony systems. The first benefit is that it promotes employee mobility within the company, and also means that they can always be reached and operational, wherever they are.

Softphony solutions on smartphones also offer up new possibilities: Businesses keep all of the features of their old service (company directory, welcome post, call groups and call transfers, etc.) and also have access to the added advantages of digitalisation with new features (instant messaging, video calls and conferences, file transfer, etc.).

More generally, this new "solution" strategy allows for the rationalisation of equipment costs and for the proposal of multi-use terminals, on which you can deploy not only communication services, but also business applications to make regular tasks simpler and to boost productivity.


Whilst access to communications is a key advantage of the smartphone, group communication allows for simultaneous communication through multiple methods and with several people, has long been a benefit claimed almost exclusively by walkie-talkies or radios. Yes, the latter have a pretty major disadvantage: the communication is limited by the distance between the various devices involved. Thanks to the mobile network, smartphones are able to offer a group communication solution with no distance limits. This way, you can talk with employees located several hundred kilometres away, without any compromise on latency.

In parallel, professional mobile networks (PMR / Private Mobile Radio), these independent mobile networks, separate from public-access networks, are giving way to the development of new private 4G/5G networks. A digital transformation that is leading professionals to replace their old portable tools with smartphones.

Professional smartphones are already prepped and ready to fulfil this functionality thanks to their compatibility with Push-to-Talk solutions, and the latest generation of remote microphones, such as X-COMM. With their dedicated programmable buttons, professionals keep the same gestures and usage habits as those for their old tools. However, they unlock several advantages: Thanks to the mobile network, they can communicate without distance limitations and not only through voice communications ! They'll be able to send files and locations to their employees and colleagues, as well as being able to share livestream videos. Some trades, such as intervention forces or professionals working on industrial sites, will see their way of collaborating revolutionised. Imagine the time saved and the increased efficiency!


More compact and easier to handle, smartphones are now tough competition for scanning and traceability tools. Considerably costly and fairly voluminous, the latter are not always suited to professionals who work on the move.

Dedicated accessories, like the X-SCAN from the Crosscall brand, have also been developed in order to respond to the usage intensity that will be generated by this feature: You simply need to attach this optical scanner module to the rear of the smartphone to get a device that offers performances that are similar or even higher than those of the classic devices. This means that any employee are then able to access a traceability tool in a matter of seconds, and can share it with others, if needed. Effectively, it eliminates the need to purchase an extremely costly device for each of your employees.

By using smartphones as scanners, companies are choosing to equip their teams with only one, single device and thus pool their costs, without compromising on productivity. This is magnified by the fact that, unlike the dedicated devices that you find on the market, which entail additional costs throughout their use in order to keep them in optimal conditions (updates to align with new standards, software optimisations, etc.), smartphones benefit from free, automatic updates.

This is a sizeable advantage for logistics companies, of course, but also for all actors in need of a scanning solution for managing their daily tasks (inventories, stock monitoring, component traceability, etc.)


If there's one feature offered by smartphones in particular that is revolutionising business uses, it's certainly this one! After having usurped the roles of the walkie-talkie or scanner, the smartphone is now set to take on its ultimate competitor: the computer.

Professionals will be ably to rely on just a single device - their smartphone - which, when connected to a screen via a multi-port adapter, can match the comfort of use of a computer, namely through a dedicated interface. This interface grants access to all of the smartphone's content on a bigger screen with a similar design to that which is found on a computer. The usage reflexes are also the same (right-click, shortcuts, etc.), which we're pretty certain makes it guaranteed to be simple to get to grips with this new use.

Whilst this new feature will enable greater mobility and the optimisation of hardware costs, it also responds to a growing fear amongst businesses: security. Of course, a smartphone is more secure and simpler to locate and remotely control, allowing for access to certain data to be blocked in the event of theft, for example. There are countless advantages pushing companies to rethink replacing their computer fleet and to instead opt for smartphones with this new feature.


Whilst the smartphone presents a huge range of advantages, many companies are hesitant at the thought of their employees using smartphones, largely due to concerns over security. Yet, the era of mobility has led to a considerable drop in the use of the traditional desktop computer, with a definitive shift to smartphones. A company that has become entirely mobile thus needs to equip its teams with tools to manage and secure its mobile fleets. Mobile Device Management (MDM) is the ideal solution for managing and controlling your company's smartphones remotely. It's thus possible to remotely configure the fleet in one shot, and to delete data or even switch off a smartphone. This system also allows for the remote locating of devices, or for the enforcement of a security policy on the concerned users.


When it comes to choosing a smartphone for their employees, companies are faced with countless possibilities. Manufacturers offer several references with similar assets, so much so that it becomes a real head-scratcher when choosing the smartphone that will be best-suited to the reality of your trade. It's actually this last point that should determine your final choice. Of course, if your employees work outdoors and in challenging conditions, you'll need to look at "rugged" smartphones. These resistant and waterproof smartphones are perfectly suited to the conditions encountered by field professionals, and allow them to remain operational in any situation. On the professional telephony market, rugged smartphones really outshine "classic" smartphones when it comes to their heightened reliability, which is why they're a preferred choice for many IS Directors.

To go even further, Crosscall, a French manufacturer of ultra-resistant and robust smartphones and tablets, offers a 5-year guarantee for these latest models, including the CORE-Z5 5G smartphone. Designed to withstand the tests of time, they enable companies to optimise their investment in the long term, and not only to avoid additional costs associated with replacing faulty equipment, but also to avoid any loss of productivity associated with an employee being hindered in their assignments due to a smartphone having no service. A considerable advantage that will optimise the overall cost of a mobile fleet, and which will also meet requirements linked with companies' CSR strategies.

Your project starts here

Let us help you find the right solution for your business. Our team will be in touch.

This form is exclusively dedicated to requests for quotes from business users looking to deploy our solutions. For any other request, please contact us here.Contact

Team based in UK
Response within 48 hours

Shall we talk about it in person?

Our sales team will contact you by phone within 48 hours to discuss your project.

Tell us about your project

Your name
Your first name
Mobile phone number
Your e-mail
Your country
Your company name
Your job title
Sectors of activity
Are you interested in?
This field is required.
This field is required.
How can we help you?