SMARTPHONES
WARRANTED
5 YEARS

At CROSSCALL, for 12 years now, durability has always been at the heart of our design.

Over time, we have acquired and developed our own expertise, which now allows us to offer a 5-year warranty on all our smartphones, mobiles, and tablets from the 5th generation.

List of products with a 5-year warranty

In addition to embodying the durability of our products, this warranty represents a real difference in the phone market where the legal warranty period for smartphones remains 2 years.

This warranty will be retroactive for products from Generation 5, including those available before the launch of this warranty, such as the CORE-M5 and the ACTION-X5.

Learn more about the warranty

Always committed to extending the lifespan of our products and thus avoiding unnecessary purchases, we naturally pledge to replace any defective battery as well as those showing significant loss of charge or autonomy. No matter how sturdy your battery is, its performance can degrade over the years due to heavy use or simple chemical aging over time.

But don’t worry! Our unique 5-year warranty allows you to benefit from coverage for its replacement when these conditions are met:

• Capacity less than or equal to 70%: the battery has lost its original capacity and no longer provides the same autonomy.
• Number of full charge cycles less than or equal to 850: if you have not reached this charge cycle threshold, the battery will be replaced.

Peace of mind: Thanks to its durability, autonomy, and waterproof features, you can enjoy your device long-term with confidence, no matter your daily routine.

Stand out: You choose to consume less and reduce your environmental impact. Need a change? Soon, we will be able to buy back your phone to offer it as a refurbished device under the CROSSCALL Approved quality label and give it a second life.

Discover how we refurbish your phones

Get your money back: If you decide to resell your device during its warranty period, it retains a certain market value.

Peace of mind: You provide your employees with a reliable and sustainably operational solution.

Responsibility: By choosing durable equipment that you will need to replace less often, you reduce your environmental impact, increase your operational efficiency, and align with your company's CSR goals.

Profitability: Enjoy an optimal TCO (Total Cost of Ownership) thanks to a longer usage period and fewer replacements due to the durability of CROSSCALL products. This way, you make real savings on your budget that you can allocate to other activities.

Productivity: Also ensure your company benefits from optimal efficiency by avoiding having an employee unable to work due to a broken phone. Finally, you can resell your mobile fleet at a good price if it is still under warranty.

In addition to maintaining the major advances that allowed us to lay the foundation for the 3-year warranty, in recent years, the design (hardware and software) and testing of our devices have seen significant progress.

Progress that now allows you to enjoy products that are increasingly durable.

We put our experience at the service of your experience.

• Development of CROSSCALL Standards: Crosscall devices meet a demanding specification ensuring their manufacturing quality. This starts from the design phase with the selection of materials and components with a longer lifespan, rigorous assembly carried out in an automated way to ensure a high level of precision, and finally, no fewer than 300 tests designed to replicate the various situations that could occur in real life.
• X-LAB, a laboratory to surpass ourselves: Located at our headquarters in Aix-en-Provence, where we conduct all usage tests of our devices as close as possible to your daily life.
  Thus, it is the same device that undergoes resistance tests before passing waterproofing tests because it is almost never a brand-new smartphone that falls into water.