Choisissez votre pays et votre langue
COOKIE POLICY
When you visit the www.crosscall.com domain website (the "Site"), cookies are placed on your computer, tablet or smartphone. This document gives you a better understanding of how cookies work and how to use the current tools to set their parameters.
The first time users browse the Site, a banner appears describing the precise purposes for which cookies are used. Site users are informed that they may oppose the use of cookies. By continuing to browse the Site, they implicitly consent to the deposit and use of cookies on their terminal. If they prefer not to accept these cookies, they must disable them by following the instructions provided below.
WHAT IS A COOKIE?
A cookie is a file containing small amounts of information that is downloaded and stored on your device when you visit a website. They enable us to recognize your device and store certain information about your preferences or past actions.
Some cookies are essential for using the site, while others are used to optimize and personalize the content displayed.
However, the data obtained is restricted to the city where the IP address used to connect to the website is located, the frequency and repetition of visits, the duration of the visit, the browser, operator or type of terminal from which the visit is made. Under no circumstances are data such as the surname, first name or postal address of the website user obtained.
TYPE OF COOKIES USED BY CROSSCALL
CROSSCALL uses several types of cookies on its site, divided into main categories.
1. Required and necessary cookies
These cookies are necessary for the proper functioning of the site and cannot be deactivated in our systems. They enable Site users to use the essential functions of the Site, such as accessing secure areas, playing videos, remembering their preferences in order to personalize their user interface (for example, choice of language or region) or maintaining an active session. These cookies do not collect any personally identifiable information. All information collected by these cookies is anonymous.
Accepting these cookies is a necessary condition for using the Site. If Site users refuse to accept them, CROSSCALL will unfortunately be unable to ensure normal Site navigation.
1.1 Mandatory and necessary cookies used by CROSSCALL
Here is a table summarizing the various cookies used on the CROSSCALL site, their supplier, their purpose, as well as the retention period associated with each.
| Cookie name | Supplier | Mandatory cookies | Service cookies | Purpose | Shelf life |
|---|---|---|---|---|---|
| dwac_ | Salesforce Commerce Cloud | No | Yes | Site features | Session |
| dwanonymous_ | Salesforce Commerce Cloud | Yes | No | Identifying unregistered buyers | 6 months |
| dwsid | Salesforce Commerce Cloud | Yes | No | Session identification | Session |
| cqcid | Salesforce Commerce Cloud | Yes | No | Identification of unregistered buyers | Session |
| cquide | Salesforce Commerce Cloud | Yes | No | Known buyer identification | Session |
| sid | Salesforce Commerce Cloud | Yes | No | Session identification | Session |
2. Functional cookies
These cookies enable CROSSCALL to improve the user experience by memorizing certain preferences (for example, the closing of a pop-up or the language chosen). In this way, they ensure a smooth, customized browsing experience. They do not collect personally identifiable information about users of the Site.
2.1. Functional and necessary cookies used by CROSSCALL
Here is a table summarizing the various cookies used on the CROSSCALL site, their supplier, their purpose, as well as the retention period associated with each.
| Cookie name | Supplier | Mandatory cookies | Service cookies | Purpose | Shelf life |
|---|---|---|---|---|---|
| __cq_dnt | Salesforce Commerce Cloud | No | Yes | Analytical cookie used to track anonymous or identified users in order to measure and improve performance and personalize site content. | Session |
| __cq_seg | Salesforce Commerce Cloud | No | Yes | Contains inferred shopping propensity attributes and other segment attributes used in predictive sorting. | 1 month |
| __cq_uuid | Salesforce Commerce Cloud | No | Yes | Used to collect and analyze information about the buyer's activities on the merchant's own website. | 13 months |
| dw_dnt | Salesforce Commerce Cloud | No | Yes | Controls client-side JavaScript for Commerce Cloud tracking functions | Session |
| popin-newsletter_close | Crosscall | No | Yes | Pop-in management | Session |
3. Analysis cookies
These cookies enable CROSSCALL to recognize and count the number of users and to know how users move around the Site. This enables CROSSCALL to improve the functionality of the Site (for example, by ensuring that Site users can easily find what they are looking for). These cookies do not collect any personally identifiable information. All information collected by these cookies is anonymous and only used to improve the functionality of the Site.
3.1 Analysis cookies used by CROSSCALL
| Cookie | Supplier | Mandatory cookies | Service cookies | Purpose | Shelf life |
|---|---|---|---|---|---|
| __ga | Google Analytics | No | Yes | Visitor and behavior analysis | 1 month |
| __gid | Google Analytics | No | Yes | Visitor and behavior analysis | 24 heures |
| __gcl_au | Google Adsense | No | Yes | Ad analysis | 3 months |
| _uetsid | Bing Ads | No | Yes | Ad analysis | 24 heures |
| _uetvid | Bing Ads | No | Yes | Ad analysis | 5 days |
| _clck | Microsoft Clarity | No | Yes | User behavior analysis | 24 heures |
| didomi_token | Didomi | Yes | Yes | RGPD | 6 months |
| euconsent-v2 | Didomi | Yes | Yes | RGPD | 6 months |
4. Advertising cookies
These cookies are used to display advertising tailored to users' centers of interest on the Site and other websites. They are also used to limit the number of times an advertisement is displayed and to evaluate the effectiveness of advertising campaigns. Rejecting these cookies will not stop the advertisements, but they will be less relevant.
Advertising cookies are used to display ads tailored to your interests and to measure the effectiveness of advertising campaigns.
| Cookie name | Supplier | Mandatory cookies | Service cookies | Purpose | Shelf life |
|---|---|---|---|---|---|
| _fbp | No | Yes | Targeted advertising and effectiveness measurement | 3 months | |
| Amazon Advertising | Amazon | No | Yes | Targeted advertising | 13 months |
| LinkedIn Corporation | No | Yes | Targeted advertising | 13 months | |
| Xandr, Inc. | Microsoft | No | Yes | Advertising and follow-up | 3 months |
| FPAU | No | Yes | Advertising and follow-up | 3 months | |
| FPGSID | No | Yes | Advertising and follow-up | 30 minutes | |
| FPID | No | Yes | Advertising and follow-up | 1 year | |
| FPLC | No | Yes | Advertising and follow-up | 24 heures |
COOKIE MANAGEMENT
Users can manage cookies via the consent banner on their first visit or via their browser settings. It is possible to deactivate cookies, but this may affect some of the site's functions, in particular basic functions such as logging in to an account or saving the shopping cart.
On our site's cookie management banner, you can accept or reject different types of cookies according to your preferences. This banner allows you to personalize your browsing experience by choosing which categories of cookies you wish to activate. You can adjust these settings at any time for optimal control of your browsing data. You will find below an illustration of the cookies that can be refused on the cookie banner at the entrance to the site.