Certified customer service
Strong of this positioning, Crosscall continued this long -term work and now has a new step: the company has just obtained the guaranteed France service certification for its after -sales service and reconditioned, This therefore concerns the management for repair or reconditioning of its products. An accomplishment that rewards years of good practices, an absolute desire foreven further extend the duration of use of its products and give them a second life, as well as the construction of a relationship of trust with its customers.
So, the guaranteed France service, what is it? This is a conformity certificate, ensuring that the company fulfills the following two cumulative criteria:
-90% of the workforce contributing to after-sales and reconditioning services, is subject to a French law employment contract.
-90% of the workforce in direct contact with the Customer is subject to a French law employment contract.
A real proximity of service
What does this imply more concretely? First, that thethe devices circulate more quickly between the customer and the company, given their Proximity to the territory. These devices also benefit from a "French" expertise when they are taken care of.
In addition, the customer has a efficient, reactive interlocutor speaking the same language that he, allowing to maintain a relationship of trust throughout their exchanges. All this takes place in a Total transparency concerning the chain of support for the device. In summary, a substantial saving of time, money and energy for all parties.
This accomplishment is fully part of the CSR policy of the company one of the pillars of which is to develop his local involvement. New proof of his desire to carry out this objective and to solidify his status as a French business!