F.A.Q.

To access your account on the shop Crosscall, Go to the "Account" tab by clicking on this icon at the top right of the site then click on "Registration". 

If you are already registered, enter your email address, which becomes your identifier, as well as the other information required in the appropriate fields.

Changing your password or billing information is very simple.

Go to the "Account" tab at the top right of the site. Once connected, you can view and modify your personal information from the "My Account" tab.

Go to the "Account" tab at the top right of the site. Click on "Forgotten password", a pop-up window opens, enter the email address you want to receive your new password and click "Recover".

Inscrivez-vous à la newsletter de Crosscall en allant dans le footer, un champ est disponible pour vous inscrire. 

You can also register by going to your account, then "communication preferences" and check the box "register for the newsletter" then save.

You will be informed of the news of the shop and our exclusive offers.

Pursuant to law 78-17 of January 6, 1978, the personal data requested to you are necessary for the processing of its order and, in particular, to establish invoices. Le traitement des informations communiquées par l’intermédiaire du site Internet fait l’objet d’une déclaration auprès de la CNIL.

You have, in accordance with the national and European regulations in force, a right of permanent access, modification, rectification and opposition with regard to information concerning it.

We send you two emails: 

- A e-mail de confirmation quelques minutes après la validation de votre commande avec le récapitulatif de votre commande.

- A e-mail pour vous informer de l'expédition de votre commande, avec un lien vous permettant de suivre le statut de votre colis. When you give your package to the carrier, you will receive an SMS as well as a e-mail From the carrier indicating the package tracking number which will allow you to follow the route.

Vous pouvez aussi vous rendre dans votre espace Mon Compte en cliquant sur le bouton situé en haut à droite du menu,

Then click on "Historical and details of my orders". Vous trouverez le statut de vos commandes. If you wish to follow your delivery, a tracking number is indicated.

If you have still not received your package after 2 working days and have not been notified by SMS and or email, remember to check the situation of your package thanks to the tracking number present in your shipping email or from your customer area according to the delivery method chosen.

You can also contact us by going to "how to contact us".

We offer you the possibility of paying by bank card, in three or four times at no cost or by Paypal. Les paiements sont totalement sécurisés par notre partenaire.

Pour plus d’informations sur le paiement en 3 ou 4 fois sans frais, rendez-vous sur crosscall.com

Visa / MasterCard / CB

Your transaction is secured through Servie Ogone, one of the main European payment services operators for e-commerce and distance selling. In addition, payment card contact details are encrypted thanks to the SSL (Secure Soket Layer) protocol, and never transit clearly on the network. Le paiement est directement effectué auprès de la banque.

Pensez à bien vérifier la date de validité de votre code réduction. Also be sure to enter your code without space. If your code works, a text will appear to tell you that your coupon has been taken into account. Les codes ne sont pas cumulables : si vous en possédez plusieurs, un seul d’entre eux pourra être utilisé lors de votre commande.

Si ça ne fonctionne toujours pas, nous vous invitons à contacter le service client en vous rendant sur "NOUS CONTACTER".

If you cannot pay your order, please check if you have not made a mistake on your bank card number, expiration date or CVV on the back of your card. Also be sure to validate your 3D Secure payment according to the procedure of your banking establishment.

Bank card payments are debited at the time of shipping the order.

The delivery times are 72 hours worked from the confirmation of your order. These deadlines are communicated as an indication and a reasonable exceeding possible cannot give rise to any damage and interest, retained or cancellation of the order.

Delivery method in mainland France: Colissimo

Mode de livraison Espagne, Portugal, Italie, Belgique, Pays Bas, Allemagne : UPS

The costs of different are different depending on the delivery method chosen:

"My merchant": € 8.87 including tax

"My home": € 9.49 incl.

From € 150 purchase, shipping costs are offered.

La boutique en ligne est ouverte uniquement pour la France Métropolitaine pour le moment. Vous ne pouvez donc pas être livré à l’étranger. The same is true for Dom-Tom deliveries, however you can still refer to our local partners.

We invite ourselves to contact customer service before returning the product so that it gives you indications for the procedure to follow. Attention, sous réserve que ce dernier ne soit pas endommagé.

To do this, simply contact customer service:

- by email on crosscall.com/after -sales service/. 

- or by phone on 09 69 32 23 19 (number not surcharged).

PS : nos conseillers sont présents du lundi au vendredi, de 8h30 à 19h et le samedi de 8h30 à 13h.

If you are not satisfied with a product or it turns out to be incompatible you can send us the item in question within 14 days after purchase. 

The returns costs are the responsibility of the customer and depend on the weight of the package. 

You can exercise your right of withdrawal and request a refund within 14 working days, from the delivery date.

We invite you to go to the page tall deals située dans le header du site.

Phones Crosscall are guaranteed between 36 and 60 months depending on the model.

The reconditioned models as well as the accessories sold separately from the phones are guaranteed between 12 and 24 months, depending on the model.

For more information, go to the CGV page. A diagnostic tool is at your disposal to solve your use problems.

Phones Crosscall ne sont pas compatible avec tous les pays y monde, en effet, la fréquence des réseaux mobiles varie d'un pays à l'autre. We invite you to check the compatibility of our models with the country's networks in which you want to use them.

Phones Crosscall are compatible with operators who offer the same frequency bands as those mentioned in the product sheet (go to the site Crosscall And choose the product in question, then display the characteristics and you will find the frequencies supported by the phone in the network & connectivity section).

The X-Blocker accessory is a piece dedicated to each of our models Crosscall, smartphone ou tablette, c'est pourquoi il est inclus directement dans votre pack.  En cas de perte ou besoin additionnel, vous pouvez le commander  directement  sur crosscall.com.

The X-Stick remote control is not waterproof. Elle vous permet de pouvoir prendre vos photos et vos vidéos à distance, avec une portée de 40m en champs libre.

Allez sur la page des applications et trouvez l'application "Mise à jour". 

Launch the application, then press "Search updates" and let yourself be guided in the download and installation steps.

If no updates are available, the phone will tell you that your device is up to date. 

Android updates are available in updates to your device, see how to update my device.

Go to phone settings, then, "About the phone".

Cherchez et trouvez "Software versionL".

• On the phone by typing the code *# 06# in the phone application or in the settings.
• On your bill.
• On the box of your packaging.

Find all the information concerning the application X-CAM In the FAQ located at the bottom of the application page.

• Menu
• Applications
• X-CAM

Find all the information concerning the application X-STORY In the FAQ located at the bottom of the application page.

• Menu
• Applications
• X-STORY

Whatsapp resettlement after data backup
Since the Android 13 update, some users have encountered problems to send or download multimedia files on WhatsApp. Cela est lié à un changement dans la structure de stockage des médias de l’application.

• Start by backing up your data via the WhatsApp application on PC (you can also manually save your photos/videos).
• Go to: Paramètres > Applications > WhatsApp > Désinstaller pour supprimer l’application.
• Open the Google Play Store and download the latest version of WhatsApp.
• Install the application and then restore your data from the backup.

⚠️ Si vous n’avez pas de compte Google avec la sauvegarde activée, la restauration automatique ne sera pas possible. Dans ce cas, connectez le téléphone à un PC et copiez manuellement les dossiers MEDIA de WhatsApp.

Disabling the "Hey Google" option
Since the update, some of you have encountered a microphone problem linked to the functionality of the Google assistant.

• Ouvrez les Parameters
• Click on Google
• Cliquez sur la tuile All services
• Select Research, assistant and voice
• Press Google assistant
• Click on Voice Match
• Make sure the option "Hey Google" is disabled

Update of the battery level during the X-Link load
Since the Android 13 update on models CORE-X5, le pourcentage de batterie peut ne plus se mettre à jour automatiquement pendant la charge via X-Link.

• To update the battery percentage, restart your device while it is connected to the X-Link load support.