Before the MINT project, GRDF used outdated rugged tablets, causing issues with performance, durability, and battery life. The need to improve operational efficiency and switch to an Android operating system led to the search for more efficient solutions tailored to the needs of field technicians.
From needs assessment to experimentation: 150 users test Crosscall tablets
Crosscall supported GRDF from the drafting of the needs assessment to the in-depth experimentation phase, where 150 users tested the tablets in real conditions. Close collaboration with the technical teams and responsiveness were crucial for GRDF's final choice in favor of Crosscall.
Technicians appreciate the robustness and durability of Crosscall tablets, which better withstand harsh conditions such as rain, dust, and shocks.
X-GLASS
for optimal protection
Using the X-Glass protective screen provides extra warranty against hardware breakage
X-STRAP
to keep your hands free
The X-STRAP allows easy handling of the tablet with a rotating handle and a shoulder strap to keep your hands free.
The feedback was unanimous: Crosscall was the best fit for our needs.
Ambre Verdaguer
Employee of the IT Department at GRDF
Benefits
Reduction of incidents and breakage
The durability of Crosscall tablets has helped reduce incidents and breakage. This improvement has prevented service interruptions and the costs associated with repairs or device replacement.
Increase in operational efficiency
The intuitiveness and ease of use of Crosscall tablets allowed technicians to quickly get comfortable with the new devices, minimizing the time needed for training and adaptation.