Since its creation in 2009, the French smartphone and tablet manufacturer Crosscall has always made it a point of honor to maintain close ties with its users. This includes, among other things, a quality customer service, offering responsiveness and efficiency also enabled by a local presence and a majority of jobs in France.
A certified customer service
Building on this positioning, Crosscall has continued this long-term effort and today reaches a new milestone: the company has just obtained the Service France Garanti certification for its after-sales and refurbished services, which therefore concerns the handling for the repair or refurbishment of its products. An achievement that rewards years of good practices, an absolute commitment to further extend the lifespan of its products and give them a second life, as well as building a relationship of trust with its customers.
So, what is the Service France Garanti? It is a certificate of compliance, guaranteeing that the company meets the following two cumulative criteria:
- 90% of the workforce involved in after-sales and refurbishment services is under a French labor contract.
- 90% of the workforce in direct contact with the customer is under a French labor contract.
True service proximity
What does this imply more concretely? First of all, that devices circulate more quickly between the customer and the company, given their proximity within the territory. These devices also benefit from “French-style” expertise during their handling.
Moreover, the customer has an efficient, responsive contact person who speaks the same language, allowing a relationship of trust to be maintained throughout their exchanges. All this takes place with complete transparency regarding the device handling chain. In summary, a substantial saving of time, money, and energy for all parties.
This achievement fully aligns with the company’s CSR policy, one of whose pillars is to develop its local involvement. A new proof of its commitment to successfully achieving this goal and strengthening its status as a French company!