Retail salespeople, craftsmen working at private homes, maintenance agents in industry, delivery drivers, municipal police officers on the streets, cleaning staff, or home care aides... more than just a name, frontline workers are everywhere. Their work is essential with continuous streams of information. One thing is certain: digitalization has profoundly transformed their activity.
First by making it easier, by combining many tools in a smartphone such as shared calendars, intervention reports, and of course by being able to communicate simply everywhere. While this trend is an advantage, it has also revealed a reality. Very often, in fact, the smartphone used is not suited to the actual usage conditions. The consequence: irregular availability of equipment, breakages, uncompleted tasks therefore not billed, without underestimating the impact of frustrations for customers, users, and those handling complaints and after-sales service. For Crosscall, this comprehensive approach covering the entire usage period of equipment is central. The goal is to optimize the cost of this equipment as much as possible throughout its entire usage cycle.
COMPARE WARRANTIES AND THEIR DURATION
Worldwide, most countries require electronic equipment manufacturers to provide a minimum two-year warranty. However, studies show that users keep their devices longer. As a result, part of the usage period will no longer be covered by the warranty in case of failure. This will therefore increase... the cost of ownership. By offering a 5-year warranty on its products, and especially by including the battery in this coverage, Crosscall innovates as it is the only manufacturer on the market to commit to such a duration.
DAILY DURABILITY
When working face-to-face with customers, outdoors, in a store, or at home, shocks and drops are inevitable. The equipment must meet this specification, like the STELLAR-X5, which is used notably by SNCF. Durability relies heavily on design details that often go unnoticed, such as a screwed intermediate case instead of a glued one. At purchase? Visually no difference. Over time, however, the advantage is major with greater resistance to external damage, shocks, and dust infiltration.
"A Crosscall smartphone can replace up to 5 devices"
STUDY THE NUMBER OF DEVICES THE SMARTPHONE CAN REPLACE
The best purchase in terms of savings is the one you don’t make. The lightest equipment is the one you don’t carry. From these two common-sense remarks, the French brand developed an offer, Crosscall-In-One. The approach? Streamline the number of devices by simplifying daily use. A Crosscall device can thus replace a walkie-talkie, a barcode scanner, or even a PC, with its X-SPACE interface.
CHOOSE TECHNOLOGIES SUITED TO USES
Wi-Fi 5 or 6/6E, 4 or 5G, VoWi-Fi, Bluetooth 5.0 or 5.2, MIMO, SISO... it's hard to make the right choice. Yet, every decision impacts the mission of a frontline worker. For example, Wi-Fi 5 compared to Wi-Fi 6/6E. Wi-Fi 5 is more than enough for people mainly using cellular data. However, someone working in a warehouse covered by a modern private network will benefit from being equipped with Wi-Fi 6/6E with ultra-fast speeds. The strength of the Crosscall range? Checking many boxes for frontline workers while always focusing on adapting products to field uses, not the other way around.
CONSIDER THE USER EXPERIENCE
One of the questions to ask early on is how the equipment selected for a fleet will be perceived by its future user. If the first reaction is rejection, the investment is totally counterproductive. If, on the contrary, the user is involved very early, including from the design phase, it’s a win. This is how Crosscall won a major contract with Leroy Merlin, equipping 30,000 employees.
IDENTIFY THE ESSENTIAL FEATURES
What makes the difference with Crosscall is probably the small details, each thought out by the product teams. For frontline workers, they represent real assets daily. On the comfort side, leash loops allow carrying a smartphone around the neck. The ultra-hardened screen protector glass prevents scratches. The battery life is designed for worry-free use throughout the day. It is 25h48 for the CORE-M5 in 2G/3G communication. It’s no coincidence that Crosscall products are used by many firefighters or the BRI.
CONSIDER THE PRICE OF ACCESSORIES
When you say smartphone, you also say accessory ecosystem. This from two angles. The first is the range breadth allowing to meet multiple uses such as mounting on different supports, recharging one or more devices. Another possibility: reduce the equipment used by rationalizing their number like with an X-SCAN optical reader making a classic scanner unnecessary. The second angle becomes central: the price. And again, Crosscall products have two strong arguments, durability and reliability! Since they are robust by nature, they don’t need a case. This is an indirect saving with an immediate financial advantage.
