SNCF renews its trust in Crosscall, selecting the STELLAR-X5 smartphone to equip 23,000 Customer Relations agents in the TGV-Intercités and TER activities. This new 5-year contract marks an unprecedented step in corporate telephony, highlighting the reliability and performance of Crosscall devices. The long-term partnership between SNCF and the French manufacturer illustrates a significant advance towards a more sustainable and responsible purchasing policy in the telecommunications sector.
An unprecedented contract duration and high-performance smartphones
Crosscall has been selected for the second time by SNCF, which demonstrates the trust placed in its products. This 5-year contract is exceptional in the sector, where fleets are generally replaced every 3 years. Crosscall smartphones, known for their durability, proved their reliability during the previous 2019 contract. Crosscall’s after-sales service certified by Service France Garanti recorded very low failure rates, allowing a one-year extension without negatively impacting the agents' operational capability.
This success demonstrates Crosscall’s commitment to offering high-quality products capable of meeting the demanding needs of professionals. By renewing its trust, SNCF highlights Crosscall’s ability to design reliable products over time that enable companies to optimize their mobile fleet budget in the long term.
The STELLAR-X5, a symbol of technical expertise and durability
For this renewal, SNCF chose the STELLAR-X5, Crosscall’s latest model launched in October 2023. This smartphone contains 26% recycled materials, combining performance and responsible approach. Crosscall’s eco-design approach was awarded the EcoVadis Gold medal, placing the company among the top 5% rated for their Corporate Social Responsibility (CSR).
The unique design of its smartphones allows Crosscall to offer a longer lifespan than conventional devices, strengthening the brand’s position as a leader in sustainable telephony.
An innovative initiative for a circular economy
Crosscall stands out with its offer to buy back mobiles at the end of the contract. After 5 years, the smartphones will be repurchased by Crosscall, repaired, and refurbished in France for a second life. This approach aligns with the principles of the circular economy and meets the requirements of the AGEC law. It represents an economical and more responsible solution, perfectly aligned with the public sector’s expectations regarding sustainability.
This unprecedented model in telephony demonstrates Crosscall’s foresight and pioneering role in transforming purchasing practices towards a more responsible and sustainable approach, reinforcing the leading position of the French manufacturer.