Cookie Policy

March 2026 version

 

When you visit the website www.crosscall.com (the "Website"), cookies are stored on your computer, tablet, or smartphone. This document will help you understand how cookies work and how to use the tools currently available to configure them.

The first time users browse the Site, a banner appears describing the specific purposes for which cookies are used. Users of the Site are informed that they may object to the use of cookies. By continuing to browse the Site, they implicitly consent to their storage and use on their device. If they prefer not to accept these cookies, they must disable them by following the instructions provided below.

 

WHAT IS A COOKIE?

A cookie is a file containing small amounts of information that is downloaded and stored on your computer or mobile device (tablet or smartphone) when you visit a website. Cookies enable your device to be recognized and certain information about your preferences or past actions to be stored.

Some cookies are essential for the use of the Site, while others optimize and personalize the content displayed.

However, the data obtained is limited to the city where the IP address connecting to the website is located, the frequency and repetition of visits, the duration of the visit, the browser, the operator, or the type of device from which the visit is made. Data such as the first and last name of the website user or the postal address from which the connection is made is not obtained under any circumstances.

 

TYPES OF COOKIES USED BY CROSSCALL

CROSSCALL several types of cookies on its website, which are divided into main categories.

     1. Mandatory and necessary cookies: 

These cookies are necessary for the website to function properly and cannot be disabled in our systems. They enable users of the Website to use its essential features, such as accessing secure areas, playing videos, remembering their preferences for the purpose of customizing their user interface (e.g., language or region selection), or maintaining an active session. These cookies do not collect information that can identify you. All information collected by these cookies is anonymous.

Accepting these cookies is a prerequisite for using the Site; if Site users refuse them, CROSSCALL will unfortunately CROSSCALL ensure normal navigation of the website.

      1.1. Essential and necessary cookies used by CROSSCALL.

Here is a summary table of the various cookies used on the CROSSCALL website, their provider, their purpose, and the retention period for each.

 Cookie name  Suppliers  Required Cookies  Service Cookies  Purpose  Shelf Life
_checkout_queue_token Shopify Yes No
Use related to
a case of a wait queue
during the
payment process
.		 1 year
_cmp_a Shopify  Yes No Use related to
managing
settings for
privacy
for customers.		 1 day
_identity_session Shopify Yes No
Contains
, the user's session ID for
.		 2 years
_master_udr Shopify Yes No
permanent identifier of the device from
.		 Session
_pay_session Shopify Yes No The cookie for
Rails session
for Shopify Pay.		 Session
secure_account_session_id Shopify Yes No Use for
to track a customer's session
for new
customer accounts.		 30 days
_session_id Shopify Yes No Use related to
the provision of
reports and
analyses.		 2 years
_shopify_country Shopify Yes No
Used for
stores
Plus where the currency
and country
pricing are
determined based on
GeoIP, which
avoids
GeoIP searches after the
first
request.		 30 min
_shopify_essential Shopify Yes No
Contains
information
essential to
the proper functioning
of a store,
such as
information
relating to the
session and
payment, as well as
anti-fraud data.		 1 year
_storefront_u Shopify Yes No Use related to
updating
information on
customer accounts
.		 1 min
_tracking_consent Shopify Yes No Use related to
storage of
user preferences
set by
a merchant
according to the rules
of confidentiality
of the region of the
visitor.		 1 year
auth_state_<> Shopify Yes No Storage of a state
authentication
before redirecting
clients to
a third party for
authentication.		 25 min
card_update_verification_id Shopify Yes No Use related to
verification
when a
buyer is
redirected to
Shopify after
making a
payment with
3D Secure. 		 20 min
cart Shopify Yes No Contains information

relating to the
shopping cart of
the user.		 2 weeks
cart_currency Shopify Yes No Use a
once the order
has been finalized to
generate a new empty shopping cart with the
same currency as the one that has just been
used.		 2 weeks
map_sig Shopify Yes No A hash of the
contents of a
shopping cart. It is
used to
verify the integrity
of the shopping cart and
guarantee the
performance of
certain
operations of the
shopping cart. 		 2 weeks
cart_ts Shopify Yes No Use related to the payment web
.		 2 weeks
checkout Shopify Yes No Use related to the payment web
.		 21 days
checkout_prefill Shopify Yes No Encryption and
storage of
parameters
URLs containing
data at
personal
character,
used in
URLs of
permalinks of
shopping carts.		 5 minutes
checkout session lookup Shopify Yes No Use related to the payment web
.		 3 weeks
checkout_session_token_<> Shopify Yes No
Use related to
recording
of a payment session on the
server.		 3 weeks
checkout_token Shopify Yes No Entering the destination page
of the visitor's
when
the visitor comes
from other sites.		 Session
customer_account_locale Shopify Yes No Use related to
tracking
parameters
regional
customer account
when a
redirection
occurs from
payment or
online store
to a
customer account.		 1 year
customer_payment_method Shopify Yes No Storage of the
average of
payment updated at
for
subscriptions.		 1 hour
customer_shop_pay_agreement Shopify Yes No Use related to
verification
of a new
payment instrument
Shop
Pay.		 20 minutes
device_fp_id Shopify Yes No
fingerprint ID
digital ID
device
helps prevent
fraud.		 Session
device_id Shopify Yes No
session ID
device to
help prevent
fraud.		 Session
discount code Shopify Yes No Storing a
discount code
(received
from a visit
to an online store with a
URL parameter
) in an
order, to be used
during
the next
payment.		 Session
dynamic_checkout_shown_on_cart Shopify Yes No
djustment of the
payment experience for
buyers who
proceed with a
normal payment
rather than a
dynamic payment
.		 30 minutes
hide_shopify_pay_for_checkout Shopify Yes No Implementation
when a buyer
rejects
the modal window
of
connection to Shop
Pay during
payment,
informing
the buyer via
the display.		 Session
identity state Shopify Yes No Storage of a
status before
redirection of client
to
verification
of identity for
authentication. 		 1 day
identity-state-<> Shopify Yes No Storage of a
status before
redirection of customer
to
identity verification for
authentication. 		 1 day
customer_account_number Shopify Yes No Storage of an identifier
used
to facilitate
connection between
the customer's account
and the domains
of the online store

.		 12 weeks
keep_alive Shopify Yes No Use
when the
redirection from
domain
international is
enabled for
to determine whether
a request
matches the
first of a
session.		 Session
local_bar_accepted Shopify Yes No Maintains if the modal window

of the geolocation application

has been accepted.		 Session
local_bar_dismissed Shopify Yes No Maintains if the modal window

of the geolocation application

has been denied.		 1 day
localization Shopify Yes No Use linked to
the location of the
shopping cart in the
correct country.		 2 weeks
logged_in Shopify Yes No Identity index
.		 12 weeks
login_with_shop_finalize Shopify Yes No Use linked to
the connection
with Shop.		 5 minutes
master_device_id Shopify Yes No
permanent identifier of the device from
.		 1 year
order Shopify Yes No Use related to
access to
data from
page containing
information
order
buyer.		 3 weeks
pay_update_intent_id Shopify Yes No

Storage of an ID
of an attempt
to update
an agreement
billing Shop
Pay, necessary
for a reminder
after verification of a new
payment instrument
Shop Pay.

 20 minutes
previous_checkout_token Shopify Yes No Use related to
pre-filling
of payment data from
with
data from
payment
previous.		 1 year
previous_step Shopify Yes No Use related to the payment web
.		 1 year
profile_preview_token Shopify Yes No Use of
to preview

customizations
payment.		 5 minutes
receive-cookie-deprecation Shopify Yes No Cookie specified
by Google for
identifying certain
browsers
Chrome affected
by the
deprecation of
third-party cookies.
You can
learn more about this
cookie by
clicking here.		 Session
remember_me Shopify Yes No Use related to
pre-filling
of payment data from
with
data from
payment
previous.		 1 year
secure_customer_sig Shopify Yes No Use related to
the identification
of a user (-
trice) after their
registration in
a store
as a
customer, so as
not to require them to
log in
again.		  1 year
shop_pay_accelerated Shopify Yes No Reporting a buyer

who can
benefit from
accelerated payment Shop Pay.		 1 year
shopify_pay Shopify Yes No Use linked to
the connection of a buyer
to Shop
Pay when they
return to
to make the
payment in the
same store.		 1 year
shopify_pay_redirect Shopify Yes No
Use related to
the acceleration of the
payment process when
the buyer
has a
Shop Pay account.		 1 year
tracked_start_checkout Shopify Yes No Use related to the payment web
.		 1 year
user Shopify Yes No Use linked to
identifiers
Shop.		 1 year
user_cross_site Shopify Yes No Use linked to
identifiers
Shop.		 1 year
axeptio_cookies Axeptio Yes No Consent management
cookie
.		 6 months
_join_stories Join Yes No Use linked to
the poster at
webstories on
the product sheets at
.		 24h

-

    2. Analytical cookies:

These cookies allow CROSSCALL recognize and count the number of users and to understand how they navigate the Site. This enables CROSSCALL , in particular, CROSSCALL to improve the Site’s functionality (for example, by ensuring that Site users can what they are looking for. These cookies do not collect information that can be used to . All information collected by these cookies is anonymous and used solely to improve the Site’s functionality.

    2.1. Analytics cookies used by CROSSCALL.

Cookie Supplier Required Cookies Service Cookies Purpose Shelf Life
_ga Google Analytics No Yes Analysis of visits to
and
behavior.		 1 month
_gid Google Analytics No Yes Analysis of visits to
and
behavior.		 24 hours
_gcl_au Google AdSense No Yes Analysis of advertising web
.		 3 months
_uetsid Bing Ads No Yes Analysis of advertising web
.		 24 hours
_uetvid Bing Ads No Yes Analysis of advertising web
.		 5 days
_clck Microsoft Clarity No Yes Analysis of user behavior

.		 24 hours
_landing_page Shopify No Yes Entering the destination page
of the visitor's
when
the visitor comes
from other sites.		 2 weeks
_orig_referrer Shopify No Yes Allows the merchant web

to identify
the origin of visitors
.		 2 weeks
_shopify_ga Shopify No Yes Contains the
parameters of
Google Analytics
which enable the proper
functioning
of cross-domain analysis measurements
.		 Session
_shopify_s Shopify No Yes Use linked to
identification
of a
combination of
browsing session
and
of a specific store
. The
duration is 30
minutes from
the last
use
.		 30 minutes
_shopify_inc_ Shopify No Yes

Capturing the destination page
of the visitor's
when they come
from other sites in order to
facilitate the analysis of marketing data
. 		 30 minutes
shopify_sa_t Shopify No Yes
Capturing the destination page
of the visitor's
when they come
from other sites in order to
facilitate
the analysis of
marketing data
.		 30 minutes
_shopify_y Shopify No Yes Data analysis provided by

.		 1 year
checkout_one_experiment Shopify No Yes Use
when a
payment meets
the requirements
of
Checkout One and
that it has been entrusted to
an experiment
(control group
or
test group).		 Session
shop_analytics Shopify No Yes Contains the
information
necessary on
the buyer for
the analysis of
data in
Shop.		 1 year
unique_interaction_id Shopify No Yes Use related to payment

measures.		 10 minutes

-

3. Advertising cookies

These cookies are used to display advertisements tailored to users' interests on the Site and other websites. They also limit the number of times an advertisement is displayed and evaluate the effectiveness of advertising campaigns. Refusing these cookies will not stop advertisements, but they will be less relevant.

Advertising cookies are used to display advertisements tailored to your interests and measure the effectiveness of advertising campaigns.

Cookie Name Supplier  Required Cookies Service Cookies Purpose Shelf Life
_fbp Facebook No Yes Targeted advertising and
effectiveness measurement.		 3 months
Amazon
Advertising		 Amazon No Yes Targeted advertising. 13 months
LinkedIn
, Inc.		 LinkedIn No Yes Targeted advertising. 13 months
Microsoft
Advertising		 Microsoft No Yes Advertising and follow-up. 13 months
Xandr, Inc. Microsoft No Yes Advertising and follow-up. 3 months
FPAU Google No Yes Advertising and follow-up. 3 months
FPGSID Google No Yes Advertising and follow-up. 30 minutes
FPID Google No Yes Advertising and follow-up. 1 year
FPLC Google No Yes Advertising and follow-up. 24 hours
Uzerly Target click No Yes Targeted advertising. 13 months

-

4. Session cookies

If the user accepts this cookie, it enables the chat feature to appear on the product and after-sales service pages of the crosscall.com website.

Cookie Name Supplier  Required Cookies Service Cookies Purpose Shelf Life
iAdvize VUID iAdvize No Yes Recognize the visitor on every visit and retain their conversation history. 12 months


COOKIE MANAGEMENT

Users can manage cookies via the consent banner on their first visit or via their browser settings. It is possible to disable cookies, but this may affect certain features of the Site, including basic features such as logging into your account or saving your shopping cart.

On our website's cookie management banner, you can accept or refuse different types of cookies according to your preferences. This banner allows you to personalize your browsing experience by choosing the categories of cookies you want to enable. You can adjust these settings at any time for optimal control of your browsing data.

    1. Disabling and configuring cookies

If you decide to disable certain cookies via your browser settings, this may affect certain essential features of the Site, such as saving your shopping cart or accessing your account.

Cookies can also be disabled or configured via your browser settings .

    2. Deleting cookies

Disabling a cookie or cookie category does not automatically delete these cookies from browser. To delete them, you must take specific action in your browser settings browser settings.

    3. Cookie expiration

Cookies are valid for a limited period of 13 months after they are first stored. After this period, they will be automatically deactivated, unless you delete them before then. If you accept cookies cookies, they may remain stored on your device until they are deleted or expire.
This allows all information on cookie management to be clearly grouped together, while specifying aspects related to third-party providers and advertising redirection.

 

SHELF LIFE

Cookies have varying retention periods, ranging from the duration of the session to a maximum of 13 months for marketing cookies. After expiry, cookies are automatically deleted.

    6. Changes to the cookie policy

CROSSCALL the right to modify this Cookie Policy to reflect changes in legislation or our practices. CROSSCALL recommends that CROSSCALL check this page to stay informed of updates.

    7. Contact

If you have any questions regarding the use of cookies, please contact us at: dpo@crosscall.com