Repair, a Crosscall Commitment

Our smartphones and tablets have always accompanied you in all environments and conditions. Our teams make this intensive use possible by doing everything they can to extend their lifespan: durable materials, waterproofing that stands up to anything, 5-year warranty.

To meet this goal of extended lifespan, their repairability has therefore become a major commitment. Because repairing your Crosscall means keeping it longer and thus preserving the memories of the incredible stories you’ve shared together.

• The design of our smartphones earns them one of the best repairability scores on the market: 9.2/10 for the CORE-Z5.
• We also provide original spare parts for no less than 10 years (for the 4 and 5 series, learn more).

Repairing your Crosscall means keeping it longer and embarking together on new stories to write.

In case of physical or software failure, our customer service based in France takes care of your Crosscall quickly and efficiently. Indeed, our after-sales service and refurbishment are certified Service France Garanti.

This means technical expertise "the French way," transparency of information regarding device handling, as well as a customer service closer to you and more responsive. This proximity also helps reduce our ecological impact by shortening the distance of the various transports involved in device handling.

To ensure this quality repair, we needed a partner up to our ambition. That’s why we chose Cordon Electronics, a French company based in Dinan with over 30 years of expertise in the manufacturing, repair, and refurbishment of electronic products.

Your smartphone goes through the hands of six people who will analyze it, disassemble it, order the parts to be replaced, repair it, and then finish with a final check to ensure it works properly before sending it back to you.

At Crosscall, we ensure that "repair" always means optimal quality: we provide certified original parts so that the repaired smartphone or tablet meets the same standards as a new product, whether in terms of durability, battery life, or waterproofing.

Cordon Electronics thus handles the repair as well as the refurbishment of our smartphones and tablets, aligning with the requirements of our quality label Crosscall Approved. Together, we share the same values: a commitment to quality, the pursuit of extended lifespan, and increased repairability.