SNCF has renewed its trust in Crosscall, selecting the STELLAR-X5 smartphone STELLAR-X5 equip 23,000 customer service agents across its TGV-Intercités and TER operations. This new five-year contract marks a significant milestone in corporate telephony, highlighting the reliability and performance of Crosscall devices. The long-standing partnership between SNCF and the French manufacturer represents a significant step toward a more sustainable and responsible procurement policy in the telecommunications sector.
An unprecedented contract term and high-performance smartphones
Crosscall has been selected by SNCF for the second time, a testament to the trust placed in its products. This five-year contract is exceptional in the industry, where fleets are typically replaced every three years. Crosscall smartphones, renowned for their durability, proved their reliability during the previous contract in 2019. Crosscall’s Service France Garanti-certified after-sales service has recorded very low failure rates, allowing for a one-year extension without negatively impacting agents’ operational capabilities.
This success demonstrates Crosscall’s commitment to delivering high-quality products capable of meeting the demanding needs of professionals. By renewing its trust in Crosscall, the SNCF highlights the company’s ability to design products that remain reliable over time, enabling businesses to optimize their mobile fleet budgets in the long term.
The STELLAR-X5, a symbol of technical excellence and durability
For this upgrade, the SNCF has chosen the STELLAR-X5, Crosscall’s latest model launched in October 2023. This smartphone incorporates 26% recycled materials, combining performance with a commitment to sustainability. Crosscall’s eco-design approach has been recognized with the EcoVadis Gold medal, placing the company among the top 5% of companies rated for their Corporate Social Responsibility (CSR).
The unique design of its smartphones allows Crosscall to offer a longer lifespan than conventional devices, reinforcing the brand's position as a leader in sustainable telephony.
An innovative initiative for a circular economy
Crosscall stands out for its offer to take back mobile phones at the end of their contract. After five years, smartphones will be bought back by Crosscall, repaired, and reconditioned in France for a second life. This approach is in line with the principles of the circular economy and meets the requirements of the AGEC law. It represents an economical and more responsible solution, perfectly aligned with the public sector's expectations in terms of sustainability.
This groundbreaking model in the mobile phone industry demonstrates Crosscall’s foresight and its pioneering role in shifting purchasing practices toward a more responsible and sustainable approach, further solidifying the French manufacturer’s leadership position.