Cookie Policy

May 2026 version

 

When visiting the domain site www.crosscall.com (the "Site"), cookies are placed on your computer, tablet, or Smartphone. This document helps you better understand how cookies work and how to use current tools to configure them.

The first time users browse the Site, a banner appears describing the specific purposes for which cookies are used. Site users are informed that they can oppose the use of cookies. By continuing to browse the Site, they implicitly consent to their placement and use on their device. If they prefer not to accept these cookies, they must disable them by following the instructions provided below.

 

WHAT IS A COOKIE?

A cookie is a file containing small amounts of information that are downloaded and stored on your computer or portable device (tablet or Smartphone) when you visit a website. They allow recognizing your device and retaining certain information about your preferences or past actions.

Some cookies are essential for using the Site, others help optimize and personalize the displayed content.

However, the data obtained is limited to the city where the IP address connecting to the website is located, the frequency and repetition of visits, the duration of the visit, the browser, the operator, or the type of device from which the visit is made. Data such as the user's first and last name or the postal address of the connection are never obtained.

 

TYPE OF COOKIE USED BY CROSSCALL

CROSSCALL uses several types of cookies on its site, divided into main categories.

     1.    Mandatory and necessary cookies: 

These cookies are necessary for the proper functioning of the site and cannot be disabled in our systems. They allow Site users to use its essential features, such as accessing secure areas, watching videos, remembering their preferences to personalize their user interface (for example, language or region choice), or maintaining an active session. These cookies do not collect information that can identify you. All information collected by these cookies is anonymous.

Accepting these cookies is a necessary condition for using the Site; if Site users refuse them, CROSSCALL will unfortunately not be able to ensure normal browsing of the website.

      1.1.    Mandatory and necessary cookies used by CROSSCALL.

Here is a summary table of the different cookies used on the CROSSCALL website, their provider, their purpose, as well as the retention period associated with each.

 Cookie Name  Providers  Mandatory Cookies  Service Cookies  Purpose  Retention Period
_checkout_queue_token Shopify Yes No Use related to
a queue case
waiting at
current of
process of
payment.		 1 year
_cmp_a Shopify  Yes No Use related to
management of
settings of
privacy
customers.		 1 day
_identity_session Shopify Yes No Contains
the identifier of
session of
the user.		 2 years
_master_udr Shopify Yes No Identifier
permanent of
the device.		 Session
_pay_session Shopify Yes No The cookie of
Rails session
for Shopify Pay.		 Session
_secure_account_session_id Shopify Yes No Used for
track the session
of a customer for new
customer accounts.		 30 days
_session_id Shopify Yes No Use related to
providing
reports and
analytics.		 2 years
_shopify_country Shopify Yes No Used for
stores
Plus where the currency
and the country of
pricing are
established from
GeoIP, which
helps avoid
searches for
GeoIP after
first
request.		 30 min
_shopify_essential Shopify Yes No Contains
information
essential to
proper functioning
of a store,
such as
information
related to
session and to
payment, as well as
only data
anti-fraud.		 1 year
_storefront_u Shopify Yes No Use related to
updating
information on
accounts
customers.		 1 min
_tracking_consent Shopify Yes No Usage related to
storage of
user preferences
set by
a merchant
according to the rules
privacy
of the region of
visitor.		 1 year
auth_state_<> Shopify Yes No Storage of a
authentication
before redirection
customers to
a third party for
authentication.		 25 min
card_update_verification_id Shopify Yes No Use related to
verification
when a
buyer is
redirected to
Shopify after
having completed the
payment with
3D Secure. 		 20 min
cart Shopify Yes No Contains
information
related to
cart of
the user.		 2 weeks
cart_currency Shopify Yes No Using a
time the order
completed for
generate a new empty cart with the
same currency as the one just
used.		 2 weeks
cart_sig Shopify Yes No A hash of
contents of a
cart. It is
used for
verify the integrity
of the cart and
ensure the
performance of
certain
operations of
cart. 		 2 weeks
cart_ts Shopify Yes No Usage related to
payment.		 2 weeks
checkout Shopify Yes No Usage related to
payment.		 21 days
checkout_prefill Shopify Yes No Encryption and
storage of
settings
URL containing
data to
character
personal,
used in the
URL of
permalinks of
carts.		 5 minutes
checkout_session_lookup Shopify Yes No Usage related to
payment.		 3 weeks
checkout_session_token_<> Shopify Yes No Use related to
registration
of a session of
payment on the
server.		 3 weeks
checkout_token Shopify Yes No Page entry
destination of
visitor when
this one comes
other sites.		 Session
customer_account_locale Shopify Yes No Usage related to
tracking of
settings
regional of a
customer account
when a
redirection
occurs from
the payment or the
online store
to an account
client.		 1 year
customer_payment_method Shopify Yes No Storage of the
means of
payment set to
day for the
subscriptions.		 1 hour
customer_shop_pay_agreement Shopify Yes No Use related to
verification
of a new
payment method
Shop payment
Pay.		 20 minutes
device_fp_id Shopify Yes No Identifier
fingerprint
digital of
the device for
help prevent
fraud.		 Session
device_id Shopify Yes No Identifier of
session of
the device for
help prevent
fraud.		 Session
discount_code Shopify Yes No Storage of a
code of
discount (received
of a visit
of an online store with a
parameter
URL) in a
order, to
to be used during
of the next
payment.		 Session
dynamic_checkout_shown_on_cart Shopify Yes No Adjustment of
the experience of
payment for
buyers who
proceed with a
normal payment
rather than a
payment
dynamic.		 30 minutes
hide_shopify_pay_for_checkout Shopify Yes No Implementation
when a
buyer rejects
the window
modal of
connection to Shop
Pay during the
payment,
informing
the buyer via
display.		 Session
identity-state Shopify Yes No Storage of a
state before
redirection of
clients to the
verification
identity for
authentication. 		 1 day
identity-state-<> Shopify Yes No Storage of a
state before
redirection of
clients to the
identity verification for
authentication. 		 1 day
identity_customer_account_number Shopify Yes No Storage of a
identifier used
to facilitate the
connection between
the account of
client and the
domains of the
online store
line.		 12 weeks
keep_alive Shopify Yes No Use
when the
redirection of
domain
international is
enabled for
determine if
a request
corresponds to the
first of a
session.		 Session
locale_bar_accepted Shopify Yes No Maintains if the
modal window
of the application of
geolocation has
was accepted.		 Session
locale_bar_dismissed Shopify Yes No Maintains if the
modal window
of the application
geolocation has
was denied.		 1 day
localization Shopify Yes No Use related to
the location of
cart in the
good country.		 2 weeks
logged_in Shopify Yes No Identity index
of connection.		 12 weeks
login_with_shop_finalize Shopify Yes No Use related to
the connection
with Shop.		 5 minutes
master_device_id Shopify Yes No Identifier
permanent of
the device.		 1 year
order Shopify Yes No Use related to
access to
data of the
page containing
the information
order of
the buyer.		 3 weeks
pay_update_intent_id Shopify Yes No

Storage of an ID
of an attempt
of update
of an agreement of
Shop billing
Pay, necessary
for a reminder
after verifying a new
payment method
Shop Pay payment.

 20 minutes
previous_checkout_token Shopify Yes No Usage related to
pre-filling
data of
payment with
the data of
payment
previous.		 1 year
previous_step Shopify Yes No Usage related to
payment.		 1 year
profile_preview_token Shopify Yes No Usage aimed at
to preview
the
customizations
of payment.		 5 minutes
receive-cookie-deprecation Shopify Yes No Specified Cookie
by Google for
identify certain
browsers
affected Chrome
by the
deprecation of
third-party cookies.
You can
learn more about this
cookie in
clicking here.		 Session
remember_me Shopify Yes No Usage related to
pre-filling
data of
payment with
the data of
payment
previous.		 1 year
secure_customer_sig Shopify Yes No Use related to
identification
of a user(-
user) after their
registration in
a store in
as long as
customer, in order to
not force them to
log in from
new.		  1 year
shop_pay_accelerated Shopify Yes No Report of a
buyer
able to
benefit from a
Shop Pay accelerated payment.		 1 year
shopify_pay Shopify Yes No Use related to
the connection of a
buyer to Shop
Pay when
returns for
make the
payment in the
same store.		 1 year
shopify_pay_redirect Shopify Yes No Use related to
the acceleration of
process of
payment when
the buyer
has a
Shop Pay account.		 1 year
tracked_start_checkout Shopify Yes No Usage related to
payment.		 1 year
user Shopify Yes No Usage related
to the identifiers
Shop.		 1 year
user_cross_site Shopify Yes No Usage related
to the identifiers
Shop.		 1 year
axeptio_cookies Axeptio Yes No Management of
consents
cookies.		 6 months
_join_stories Join Yes No Use related to
the poster of
webstories on
the sheets of
products.		 24h

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    2.    Analytics cookies:

These cookies allow CROSSCALL to recognize and count the number of users and understand how they move around the Site. This notably allows CROSSCALL to improve the Site’s functionality (for example, by ensuring that Site users can easily find what they are looking for). These cookies do not collect information that can identify users. All information collected by these cookies is anonymous and used only to improve the Site’s functionality.  

Some cookies (e.g., Klaviyo) may also be used to measure the effectiveness of marketing campaigns and personalize communications sent to users. In this context, some trackers may link browsing on the Site to a prior interaction with an email, SMS, or WhatsApp campaign (for example, after clicking a link contained in a communication), in order to analyze campaign performance, improve message relevance, and trigger automated marketing scenarios. The information collected via these cookies may, in some cases, be associated with a user ID or customer profile when the user has voluntarily and consentingly provided their information through a form or interaction with a marketing campaign.

Cookie Provider Mandatory Cookies Service Cookies Purpose Retention Period
_ga Google Analytics No Yes Visit analysis
and of
behavior.		 1 month
_gid Google Analytics No Yes Visit analysis
and of
behavior.		 24 hours
_gcl_au Google Adsense No Yes Analysis of
ads.		 3 months
_uetsid Bing Ads No Yes Analysis of
ads.		 24 hours
_uetvid Bing Ads No Yes Analysis of
ads.		 5 days
_clck Microsoft Clarity No Yes Analysis of
behavior
users.		 24 hours
_landing_page Shopify No Yes Page entry
destination of
visitor when
this one comes
other sites.		 2 weeks
_orig_referrer Shopify No Yes Allows
merchant
to identify
origin of
visitors.		 2 weeks
_shopify_ga Shopify No Yes Contains
settings of
Google Analytics
that ensure the proper
operation
measurements
cross-domain analysis.		 Session
_shopify_s Shopify No Yes Use related to
identification
a
combination of
session of
navigation and
of a store
determined. The
duration is 30
minutes to
count of the
last
use.		 30 minutes
_shopify_sa_p Shopify No Yes Page entry
destination of
visitor when
this one comes
other sites in order to
to facilitate
data analysis
marketing. 		 30 minutes
_shopify_sa_t Shopify No Yes Page entry
destination of
visitor when
this one comes
other sites in order to
to facilitate
analysis of
data
marketing.		 30 minutes
_shopify_y Shopify No Yes Analytics of
data provided
by Shopify.		 1 year
checkout_one_experiment Shopify No Yes Use
when a
payment completed
the conditions
required from
Checkout One and
that has been entrusted to
an experiment
(group of
control or
test group).		 Session
shop_analytics Shopify No Yes Contains
information
required on
the buyer for
analysis of
data in
Shop.		 1 year

unique_interaction_id

 Shopify No Yes Use related to
measurement of
payment.		 10 minutes

__kla_id

 Klaviyo No Yes Visitor identification / on-site navigation tracking / measurement of email, SMS, and WhatsApp campaign performance / marketing personalization / triggering automated marketing scenarios.    Up to 2 years (may be limited to 7 days on Safari desktop & iOS browsers)

-

    3.    Service cookies

 Cookie Provider Mandatory cookies Purpose Retention period
yotpo_pixel Yotpo No

Loyalty program management (registration, points tracking, use of benefits). 

Conversion tracking, interaction tracking, and review attribution.

 12 months

-

    4.    Advertising cookies

These cookies are used to display ads tailored to users' interests on the Site and other websites. They also limit the number of times an ad is shown and evaluate the effectiveness of advertising campaigns. Refusing these cookies will not stop ads, but they will be less relevant.

Advertising cookies are used to display ads tailored to your interests and measure the effectiveness of advertising campaigns.

Cookie Name Provider  Mandatory Cookies Service Cookies Purpose Retention Period
_fbp Facebook No Yes Targeted advertising and
effectiveness measurement.		 3 months
Amazon
Advertising		 Amazon No Yes Targeted advertising. 13 months
LinkedIn
Corporation		 LinkedIn No Yes Targeted advertising. 13 months
Microsoft
Advertising		 Microsoft No Yes Advertising and tracking. 13 months
Xandr, Inc Microsoft No Yes Advertising and tracking. 3 months
FPAU Google No Yes Advertising and tracking. 3 months
FPGSID Google No Yes Advertising and tracking. 30 minutes
FPID Google No Yes Advertising and tracking. 1 year
FPLC Google No Yes Advertising and tracking. 24 hours
Uzerly Cibleclic No Yes Targeted advertising. 13 months

-

    5.    Conversational cookies

This cookie allows, if accepted by the user, the display of the chat on product pages and after-sales service pages of the crosscall.com site.

Cookie Name Provider  Mandatory Cookies Service Cookies Purpose Retention Period
iAdvize VUID iAdvize No Yes Recognize the visitor on each visit and keep their conversation history. 12 months


COOKIE MANAGEMENT

Users can manage cookies via the consent banner during their first visit or through their browser settings. It is possible to disable cookies, but this may affect certain Site features, including basic functions like account login or cart saving.

On our site's cookie management banner, you have the option to accept or refuse different types of cookies according to your preferences. This banner allows you to customize your browsing experience by choosing the categories of cookies you want to enable. You can adjust these settings at any time for optimal control of your browsing data.

    1.    Disabling and Configuring Cookies

If you decide to disable certain cookies via your browser settings, this may affect certain essential Site functions, such as saving the cart or accessing your account.

Cookies can also be disabled or configured via your browser settings internet.

    2.    Cookie Deletion

Disabling a cookie or a category of cookies does not automatically delete these cookies from browser. To delete them, you must perform a specific action in your browser settings. your browser.

    3.    Cookie Expiration

The validity period of cookies is limited to 13 months after their initial placement. After this period, they will be automatically disabled unless you delete them beforehand. If you accept the cookies, they may remain stored on your device until they are deleted or expire.
This allows all information about cookie management to be clearly grouped, while specifying aspects related to third-party providers and advertising redirection.

 

RETENTION PERIOD

Cookies have varying retention periods, ranging from the session duration up to a maximum of 13 months for marketing cookies. After expiration, cookies are automatically deleted.

    6.    Cookie Policy Update

CROSSCALL reserves the right to modify this cookie policy to reflect changes legislation or our practices. CROSSCALL recommends that you regularly check this page to stay informed about updates.

    7.    Contact

For any questions regarding the use of cookies, you can contact us at: dpo@crosscall.com