F.A.Q.

To access your account on the Crosscall shop, go to the "account" tab by clicking on this icon in the top right-hand corner of the site, then click on "Register". 

If you are already registered, enter your email address, which becomes your login, and the other required information in the appropriate fields.

Changing your password or billing information is easy.

Go to the "account" tab in the top right-hand corner of the site. Once logged in, you can view and modify your personal information from the "My account" tab.

Go to the "Account" tab in the top right-hand corner of the site. Click on "Forgot password", a pop-up window will open. Enter the e-mail address to which you would like to receive your new password and click on "Recover".

Subscribe to the Crosscall newsletter by going to the footer, a field is available to subscribe. 

You can also sign up by going to your account, then "Communication preferences" and checking the "Subscribe to newsletter" box, then saving.

We'll keep you up to date with Shop news and exclusive offers.

In accordance with the French Data Protection Act 78-17 of January 6, 1978, the personal data you are asked to provide is required to process your order and, in particular, to draw up invoices. The processing of information communicated via the website is subject to a declaration to the CNIL.

In accordance with current national and European regulations, you have a permanent right of access, modification, rectification and opposition with regard to information concerning you.

We will send you two e-mails: 

- A confirmation e-mail a few minutes after validation of your order with the summary of your order.

- An e-mail informing you that your order has been dispatched, with a link enabling you to track the status of your parcel. When your parcel is handed over to the carrier, you will receive an SMS as well as an e-mail from the carrier giving you the tracking number so that you can follow its progress.

You can also go to your My Account area by clicking on the button at the top right of the menu,

Then click on "Order history and details". You'll find the status of your orders. If you wish to track your delivery, a tracking number is provided.

If you still haven't received your parcel after 2 working days and you haven't been notified by sms or e-mail, remember to check the status of your parcel using the tracking number in your dispatch e-mail or in your customer area, depending on the delivery method you have chosen.

You can also contact us by going to "HOW TO CONTACT US".

We offer you the possibility of paying by credit card, in three or four instalments free of charge, or by Paypal. Payments are totally secured by our partner.

For more information about paying in 3 or 4 instalments without charge, visit crosscall.com

Visa / Mastercard / CB

Your transaction is secured by Ogone, one of Europe's leading operators of payment services for e-commerce and distance selling. What's more, payment card details are encrypted using SSL (Secure Soket Layer) protocol, and are never transmitted unencrypted over the network. Payment is made directly to the bank.

Please check the validity date of your discount code. Make sure you enter your code without spaces. If your code works, a text will be displayed to let you know that your coupon has been taken into account. Codes are not cumulative: if you have several, only one of them can be used for your order.

If it still doesn't work, please contact customer service by clicking on "CONTACT US".

If you are unable to pay for your order, please check that you have not made a mistake on your credit card number, expiry date or CVV on the back of your card. Please also make sure that you have validated your payment in 3D SECURE according to your bank's procedure.

Credit card payments are debited when the order is dispatched.

Delivery times are 72 working hours from confirmation of your order. These delivery times are given as an indication only, and any reasonable delay will not give rise to any damages, withholding or cancellation of the order.

Delivery in mainland France: Colissimo

Delivery method Spain, Portugal, Italy, Belgium, Netherlands, Germany: UPS

Delivery costs vary according to the delivery method chosen:

"My Merchant: 8.87 € INCL. VAT

"My Home: 9.49 € INCL. VAT

Free shipping on orders over €150.

The online store is currently only available for Metropolitan France. You cannot be delivered abroad. The same applies to deliveries to French overseas departments and territories, although you can still contact our local partners.

Before returning the product, please contact customer service for instructions on the procedure to follow. Please note that the product must be undamaged.

To do so, simply contact customer service:

- By e-mail to crosscall.com/sav/. 

- Or by telephone on 09 69 32 23 19 (toll-free number).

PS: Our advisors are available Monday to Friday, 8:30am to 7pm and Saturday, 8:30am to 1pm.

If you are not satisfied with a product or it turns out to be incompatible, you can return the item in question to us within 14 days of purchase. 

Return shipping costs are at the customer's expense and depend on the weight of the package. 

You may exercise your right of withdrawal and request a refund within 14 working days from the date of delivery.

We invite you to visit the good plans located in the site header.

Crosscall phones are guaranteed for between 36 and 60 months, depending on the model.

Refurbished models and accessories sold separately from phones are guaranteed for between 12 and 24 months, depending on the model.

For more information, please go to the General Terms and Conditions page. A diagnostic tool is available to help you solve any problems you may encounter.

Crosscall phones are not compatible with every country in the world, as mobile network frequencies vary from one country to another. We invite you to check the compatibility of our models with the networks of the country in which you wish to use them.

Crosscall phones are compatible with operators who offer the same frequency bands as those mentioned on the product sheet (Go to the Crosscall website and choose the product in question, then view the specifications and you'll find the frequencies supported by the phone in the Network & connectivity section).

The X-BLOCKER accessory is a dedicated part for each of our Crosscall models, smartphone or tablet, which is why it's included directly in your pack. In case of loss or additional need, you can order it directly on crosscall.com.

The X-STICK remote control is not waterproof. It lets you take photos and videos remotely, with a range of 40m in open fields.

Go to the applications page and find the "Update" application. 

Launch the application, then press "Check for updates" and let us guide you through the download and installation steps.

If no update is available, the phone will indicate that your device is up to date. 

Android updates are available in your device's updates, see how to update my device.

Go to phone settings, then "About the phone".

Search and findSoftware versionl".

• On the phone, enter the code *#06# in the phone application or settings.
• On your bill.
• On your packaging box.

Find out more about the X-CAM application in the FAQ at the bottom of the application page.

• Menu
• Applications
• X-CAM

Find out more about the X-STORY application in the FAQ at the bottom of the application page.

• Menu
• Applications
• X-STORY

Reinstalling WhatsApp after data backup
Since the Android 13 update, some users have been experiencing problems sending or downloading media files on WhatsApp. This is linked to a change in the app's media storage structure.

• Start by backing up your data via the WhatsApp application on your PC (you can also save your photos/videos manually).
• Go to : Settings > Applications > WhatsApp > Uninstall to delete the application.
• Open the Google Play Store and download the latest version of WhatsApp.
• Install the application, then restore your data from the backup.

⚠️ If you don't have a Google account with backup enabled, automatic restore will not be possible. In this case, connect the phone to a PC and manually copy the MEDIA folders from WhatsApp.

Disabling the "Hey Google" option
Since the update, some of you have been experiencing a microphone problem related to the Google Assistant feature.

• Open the Parameters
• Click on Google
• Click on the tile All services
• Select Search, Assistant and Voice
• Press Google Assistant
• Click on Voice Match
• Make sure that the "Hey Google" is disabled

Battery level update during X-Link charging
Since the Android 13 update on CORE-X5 models, the battery percentage may no longer update automatically during charging via X-Link.

• To update the battery percentage, restart your device while it is connected to the X-Link charging cradle.