SMARTPHONES
GUARANTEED
5 YEARS

At CROSSCALL, for 12 years now, sustainability has always been at the heart of our design.

Over the years, we have acquired and developed our own know-how, which today enables us to offer 5-year Warranty on all our smartphones, mobiles and tablets generation 5. 

List of products with 5-year Warranty

In addition to embodying the sustainability of our products, this guarantee marks a real difference in the telephony market where the proposed legal duration for smartphones remains 2 years.

This guarantee will be retroactive to Generation 5 products. including those available before the launch of this warranty, such as the CORE-M5 and ACTION-X5.

Find out more about the warranty

Always keen to take action extend service life of our products and avoid unnecessary purchases, we will, of course, replace any defective battery as well as those with too great a loss of charge or range. No matter how sturdy your battery, its performance can deteriorate over the years as a result of intensive use or simple chemical ageing over time.  

But don't panic! Our unique 5-year Warranty means you'll benefit from coverage of his replacement when these conditions are met: 

• Capacity less than or equal to 70%. : the battery has lost its original capacity and no longer offers the same autonomy. 
• Number of complete charge cycles less than or equal to 850 If you have not reached this minimum number of charge cycles, the battery will be replaced. 

Tranquillity : Thanks to its resistance, autonomy and water-resistance values, you can enjoy your device over the long term, whatever your daily routine. 

Stand out from the crowd: You choose to consume less and limit your impact on the environment. Need a change? Soon we'll be able to buy back your phone and offer it for refurbishing under the CROSSCALL Approved quality label, giving it a second life.

Learn more about how we refurbish your phones

Save your money: If you decide to resell your device, during its warranty period, it retains a definite market value.

Serenity : You provide your employees with a reliable and sustainable solution.

Responsibility : By opting for durable equipment that needs to be replaced less often, you limit your environmental impact, increase your operational efficiency and meet your company's CSR challenges. 

Profitability : Enjoy optimum TCO (Total Cost of Ownership), thanks to the longer service life and reduced replacement requirements of CROSSCALL products. This means real savings on your budget, which you can devote to other actions.

Productivity : You can also ensure that your company benefits from optimum efficiency by avoiding having an employee who can't work because his or her phone is out of order. Last but not least, you'll be able to resell your mobile fleet at an attractive price if it's still guaranteed. 

In addition to maintaining the major advances that enabled us to lay the foundations for the 3-year warranty, in recent years the design (hardware and software) and testing of our devices have undergone a number of changes. significant advances.

These advances mean you can now enjoy ever more sustainable products. 

We put our experience at the service of your experience. 

• CROSSCALL Standards : Crosscall devices are manufactured to exacting quality specifications. This starts right from the design stage, with the selection of materials and components with the longest service life, rigorous automated assembly to ensure a high level of precision, and no fewer than 300 tests designed to reproduce the different situations that could arise in real life. 
• X-LAB, a laboratory to surpass ourselves: Based at our headquarters in Aix-en-Provence, France, we carry out the full range of usage tests for our devices, as close as possible to your everyday life.
  So it's the same device that undergoes the resistance tests before passing the water-resistance tests, because it's almost never a new smartphone that falls into the water.