Crosscall will be present from September 25 to 28, 2024, at the 130th firefighters’ congress. For the French brand already equipping many SDIS in France, it’s an opportunity to share its security expertise serving the population while highlighting the performance of its offer. Interview with Denis Thayanithy, Chief Commercial Officer of Crosscall.
The budget advantage of products less prone to breakage
How do Crosscall products meet the operational needs of SDIS in France, and more broadly the civil security actors?
"Today, professionals in this sector want products that are both financially accessible and resistant under extreme usage conditions. That’s exactly what we offer with robust smartphones and tablets that withstand shocks, drops, and liquids. Reliability is in Crosscall’s DNA. It has built the success of our brand, as shown by our 5-year warranty that also covers the battery. This means that by choosing Crosscall equipment, an SDIS will optimize its budget with gear they can keep longer, less prone to breakage, and more broadly protected against all risks related to daily interventions on any type of terrain. Over the months, this quickly adds up to thousands of euros."
The user at the heart of Crosscall's approach
What makes Crosscall's approach particularly appreciated, beyond the central focus on product durability?
"We never forget that behind one of our devices, there are women and men whose job is to save lives. This represents a real responsibility for the Crosscall teams. That is why we invest time in human relationships. It allows us to build close ties, essential to provide solutions tailored to the specific needs of an SDIS. This is the whole point of choosing a French brand relying on a perfect network across the territory. In this strategic sector of civil security, we aim to develop real long-term partnerships. And it usually all starts with a meeting. It is thanks to this commitment on the ground that we now collaborate with many SDIS throughout France. Crosscall also participates in major projects like the Fenics project in close relation with SDIS 73, SDMIS, SDIS 74, and SDIS 13."
Replace up to 5 existing devices
How does Crosscall address the challenge of cost optimization through equipment rationalization?
There are two ways to look at this issue. The first is to drastically reduce the number of new devices or slow down the replacement rate of those already in operation. For Crosscall, the answer comes from a study of usage to always optimize the available equipment. We invent increasingly versatile products. Thus, a Crosscall phone can replace up to 5 existing devices. For example, it can substitute for a walkie-talkie, a barcode scanner, or even replace a computer with a simple connection to a screen. For Crosscall tablets, the approach is the same. Our teams notably collaborated with an SDIS to implement a cardiovascular data collection solution during the medical care of victims. Thanks to this, professionals can share a complete report with their colleagues at SAMU in particular. We thus address a real interoperability challenge while contributing to the optimization of operating costs. Another very concrete example is our CORE-T5 tablet used as a training support.