£299.90
GTC
ONLINE B2C GENERAL TERMS AND CONDITIONS OF SALE 2026
Seller identification:
CROSSCALL, Simplified Joint Stock Company with a capital of 450,555 euros, registered with the Aix-en-Provence Trade and Companies Register under number 518 706 890
Head office: 245 rue Paul Langevin – ZONE D’ACTIVITES DES MILLES – 13290 AIX EN PROVENCE France
Email: shop@crosscall.com
Phone: 04 42 60 75 70 (Monday to Friday 8:30 AM-1 PM / 1:30 PM-4 PM)
1. Scope and enforceability
1.1. Online sales.
These general terms and conditions of sale (the « GTC ») apply to the consumer(s) (the « Customer(s) ») wishing to purchase the products offered for sale on the CROSSCALL website to consumers in the United Kingdom (the « Products ») accessible at the following address: http://crosscall.com/ (the « Site »).
A Consumer is defined, under the Consumer Rights Act 2015, as “an individual acting for purposes that are wholly or mainly outside that individual's trade, business, craft or profession”.
1.2. Products.
The Products are new products manufactured in the CROSSCALL production plant after passing all mandatory tests before being marketed, thus meeting legal safety obligations and the use that the Customer can expect (the « New Products »).
1.3. Exclusive scope of application.
These General Terms and Conditions of Sale (GTC) are reserved for Customers as defined in article 1.1 of these GTC acting exclusively on their own behalf.
They become binding on the Customer who acknowledges, as soon as they check the box provided for this purpose ("I accept the General Terms and Conditions of Sale"), that they have read and accepted them without restriction or reservation. The storage and reproduction of the applicable GTC are ensured by CROSSCALL in accordance with article 1127-1 of the Civil Code. They shall prevail over any other version or any other contradictory document with the same purpose.
The GTC are also sent to the Customer by email after order confirmation. The GTC can be provided upon simple request from the Customer addressed to: shop@crosscall.com.
1.4. Territory.
The Products on the Site are offered for sale only to Customers with a delivery address in mainland France (hereinafter the "Territory"). Any order request for delivery to a territory other than the Territory must be previously accepted in writing by CROSSCALL. To this end, the Customer must contact CROSSCALL at the above contact details. If the Customer has not contacted CROSSCALL and obtained CROSSCALL’s agreement, CROSSCALL cannot be held liable under any circumstances.
1.5. Language.
These GTC as well as all contractual information mentioned on the Site are written in English.
1.6. Modification of the GTC.
CROSSCALL reserves the right to modify its GTC at any time. The GTC applicable on the date of the order will be the GTC accepted by the Customer at the time of placing the order. The Customer is therefore invited to be vigilant when reading and accepting the GTC with each order, as the GTC may have changed between two successive orders.
1.7. Product Features – User Manual.
The photos on the Site are for illustrative purposes only. The Customer is invited to refer to the description of each Product on the Site to know its precise and essential characteristics, including the control points for Refurbished Products. In case of doubt or request for additional information, the Customer is invited to contact CROSSCALL. The mode of use of the Product, if it is an essential element, is mentioned in the electronic catalog or at the latest upon delivery.
2. Ordering Products on the Site
2.1. Access to the Site.
Access to the Site is available via the Internet 24 hours a day, 7 days a week, except in cases of force majeure¹ or events beyond CROSSCALL’s control, or due to maintenance, updates, technical improvements, or to evolve the content and/or presentation. For any order, the Customer bears the telecommunication costs when accessing the Internet and using the Site.
2.2. Placing the Order.
To place an order, the Customer must follow the instructions on the Site: the Customer fills their virtual cart which shows the selected Products and the desired quantities. The order is first summarized in the cart, listing all Products selected by the Customer. The Customer then clicks the button
Click "ORDER" to proceed to the order confirmation step in accordance with article 2.5 of these GTC.
2.3 Order Confirmation - Electronic Signature.
To confirm the order, the Client provides their email address, delivery information, and payment method details and then has the option (i) to view the order details, including the total price including all taxes and applicable shipping fees, and (ii) to correct any errors. Finally, the Client acknowledges having read and accepted the general terms and conditions of sale by clicking on “PAY NOW” in accordance with article 1.3 of these GTC.
2.4 Order modification.
Any modification of the order by the Client after confirmation of the order is subject to prior written acceptance by CROSSCALL. CROSSCALL reserves the right to make modifications to the ordered Product related to technical developments under the conditions provided in article R. 212-4 of the Consumer Code.
2.5 Available stock.
Offers for Products are subject to available stock. Information on the availability of Products is provided at the time the order is placed. In the exceptional case where an order for unavailable Products has been confirmed by CROSSCALL due to a stock error at the time of the order, CROSSCALL will refund the Client within a maximum of fourteen (14) days.
2.6 Order acknowledgment.
CROSSCALL then confirms receipt of the order for Products by sending an automatic email, including (i) the names of the Products (ii) the indication of the price including all taxes and shipping costs (iii) and if applicable, (iv) any difficulties or reservations related to the order placed. CROSSCALL reserves the right to refuse any order for legitimate reasons, particularly if the quantities of Products ordered are abnormally high for buyers classified as consumers.
3. Prices - Payment
3.1. Current prices.
CROSSCALL may change its prices at any time, but Products will be charged to the Client at the rates in effect listed on the Site at the time the Client places the order.
The prices shown on the Site:
(a) are expressed in Euros including all taxes;
(b) include the applicable taxes in force;
(c) do not include transport and delivery fees, which are charged additionally based on the Client's choices at the time of ordering regarding the delivery of the ordered Products. The cost of the transport or delivery method or timeframe (depending on the Client's choice) will be indicated no later than before the Client confirms the order.
3.2. Pricing characteristics.
The prices applicable on the day the order is placed are firm and not subject to revision during their validity period, as indicated on the Site. The validity period of offers and product prices is determined by the Site update.
3.3. Order payment.
The Customer has several payment options: Shop Pay, Visa, Mastercard, American Express, Apple Pay, and PayPal. IN ANY CASE, THE ORDERED PRODUCTS REMAIN THE PROPERTY OF CROSSCALL UNTIL FULL PAYMENT OF THEIR PRICE BY THE CUSTOMER.
3.3.1 Advance payment.
3.3.1.1 Terms and conditions. The price is due and payable in full at the time the Customer places the order, by secure payment method, according to the following terms:
- Payment by credit card, secured by PayPlug, or
- Payment via Shopify Payment for PayPal and Apple Pay, or
- Payment via any other secure server under the conditions of article 3.3.1.2 of these GTC.
CROSSCALL will not be obliged to deliver the Products ordered by the Customer if the Customer does not pay the full price under the conditions indicated.
Payments are debited at the time of order confirmation.
Any order of Products paid by credit card is only considered effective when the relevant payment centers have given their approval. At the time of order debit, in case of irregular, incomplete, or non-existent payment for any reason, CROSSCALL reserves the right to block the delivery of the ordered Products. The Customer will be informed by email to remedy this; otherwise, the conditions provided in article 3.3.1.3 will apply.
3.3.1.2 Transaction Security.
(a) CROSSCALL certifies that payment card details are encrypted using the SSL (Secure Socket Layer) protocol and never transmitted in clear text over the network. Payment is made directly to the bank.
(b) To ensure transaction security and to address the widespread concern of preventing fraud in distance selling, CROSSCALL may carry out checks on order placements.
As part of a check, CROSSCALL may invite by email to provide:
- proofs of residence and identity (for example, an electricity bill,
a landline phone bill for order completion). - a scanned copy of the front and back of the credit card partially masked
(without providing the security code);
In this case, the delivery time only starts from the date of shipment of the order, which cannot be earlier than the validation of the supporting documents.
If no proof is provided or if the documents sent do not allow verification of the identity of the orderer, the reality of the address, or apparent solvency conditions, CROSSCALL reserves the right to cancel the order.
3.3.1.3 Non-compliance with payment conditions. CROSSCALL reserves the right, when the agreed price is not paid on the due date, either to demand the forced execution of the sale or to terminate the contract by sending an email to the Customer. Any amount unpaid on the due date accrues interest at the legal rate without formal notice.
3.3.2 Payment in 3X or 4X or deferred without fees by credit card with our partner Floa.
Our financial partner Floa offers payment solutions for your purchases of goods and/or services, deferred, in 3 or 4 installments by credit card. These payment solutions are reserved for individuals (adult natural persons) residing in France, holding a Visa or MasterCard credit card with a validity date corresponding to the repayment period. Floa SA, Bordeaux RCS 434 130 423, with its registered office at Immeuble G7 – 71 Rue Lucien Faure in Bordeaux (33300), subject to the supervision of the Prudential Control and Resolution Authority (ACPR) 4 Place de Budapest, CS 92459, 75436 PARIS CEDEX 09 and registered with ORIAS under number 07 028 160 (www.orias.fr).
FLOA reserves the right to accept or refuse your financing request; you have the legal withdrawal period. To learn more, click here.
Please note that if you choose to pay for your goods and/or services using these payment solutions, your personal data will be transmitted to FLOA for the purpose of studying your financing request, managing your credit contract, and, if necessary, debt collection. For more information, click here.
3.3.3 Payment in 10X, 12X, 24X, 48X, 60X by credit card with our partner Floa.
A loan commits you and must be repaid. Check your repayment capacity before committing.
Our financial partner, Floa, offers you the possibility to finance your purchases of goods and/or services on credit. This credit solution is reserved for individuals (legal adults) residing in France, holders of a Visa or MasterCard bank card with a validity date at least 6 months beyond the purchase date. Floa SA - Headquarters: Immeuble G7, 71 rue Lucien Faure, 33300 Bordeaux - RCS Bordeaux 434 130 423. Subject to supervision by the Prudential Control and Resolution Authority, 4 Place de Budapest, CS 92459, 75436 Paris. Orias No.: 07 028 160 (www.orias.fr).
Floa reserves the right to accept or refuse your financing request; you have the legal withdrawal period. For more information, click here.
Please note that if you choose to pay for your goods and/or services using this credit solution, your personal data will be transmitted to Floa for the purpose of studying your financing request, managing your credit contract, and if necessary, debt collection. More information here.
A representative example for each schedule and its details provided by your Floa contact:
Example of a purchase of €325* financed with a dedicated credit of €291.12: Down payment of €33.87 followed by 9 monthly payments of €33.82*. Fixed APR of 11.35%, fixed debit rate of 10.80%. Total amount due by the borrower = €304.38, including €13.36 credit cost.
Example for a purchase of €2,000* with payment in 12 installments. Repayment in 11 monthly payments of €178.71** and a final payment of €184.90. Fixed APR 13.90%, fixed debit rate 13.085%. Total amount due: €2,150.71*.
Example for a purchase of €2,000* with payment in 24 installments. Repayment in 23 monthly payments of €95.16** and a final payment of €102.24. Fixed APR 13.90%, fixed debit rate 13.085%. Total amount due: €2,290.92*.
Example for a purchase of €2,000* with payment in 48 installments. Repayment in 47 monthly payments of €53.74** and a final payment of €62.76. Fixed APR 13.90%, fixed debit rate 13.085%. Total amount due: €2,588.54*.
Example for a purchase of €2,000* with payment in 60 installments. Repayment in 59 monthly payments of €45.59** and a final payment of €56.22. Fixed APR 13.90%, fixed debit rate 13.085%. Total amount due: €2,746.03*.
*Indicative example without contractual value calculated based on a first installment 30 days after the financing date. The last monthly payment may vary up or down.
*You have the legal withdrawal period. Subject to acceptance of the file by FLOA. SA registered with the BORDEAUX RCS 434 130 423 – G7 Building, 71 rue Lucien Faure 33300 BORDEAUX. Subject to the supervision of the Prudential Control and Resolution Authority, 4 Place de Budapest CS 92459, 75436 Paris. ORIAS no. 07028160 (www.orias.fr).
3.4. Invoice.
An invoice is issued by CROSSCALL at the time of shipment of the Product and/or Spare part. The invoice is available in the order details on the Site.
3.5. Archiving and proof.
The archiving of communications, order forms, and invoices is carried out on a reliable and durable medium so as to constitute a faithful and lasting copy in accordance with article 1360 of the Civil Code. These communications, order forms, and invoices may be produced as evidence of the contract. The order form may be sent to the Customer at any time upon request, who is advised to keep a copy (electronic or paper) for their own records.
4. Delivery
4.1 Definition.
Delivery means the transfer to the Customer of physical possession or control of the Product/Spare part.
4.2 Delivery method.
The Customer chooses one of the delivery methods offered on the Site at the time of the Order. The Products ordered may be delivered in one or several shipments. Deliveries are carried out by an independent carrier.
4.3 Place of delivery.
The Products are delivered to the address provided by the Customer when placing their order. The Customer must choose a delivery address necessarily located within the Territory in accordance with article 1.3 of these GTC under penalty of order refusal. The Customer is solely responsible for any delivery failure due to an address error when creating their customer account or in the order. CROSSCALL cannot be held responsible for any input errors and the resulting consequences (for example delays or delivery errors). In this case, the costs incurred for reshipping the order will be borne by the Customer.
4.4 Delivery fees.
The amount of delivery fees depends on the order amount and the delivery method chosen by the Customer. In any case, the delivery fees are indicated to the Customer before order confirmation.
4.5 Delivery times.
The Products ordered by the Customer will be delivered to the address provided by them during their order, within the timeframes indicated on the Site and communicated to the Customer before order confirmation. In the case of a pre-order of a Product, delivery is postponed to the physical stock arrival date as indicated on the Product sheet.
4.6 Delay or failure of delivery.
CROSSCALL undertakes to make its best efforts to deliver the Products ordered by the Customer within the above-mentioned deadlines. When the ordered Product/Spare Part is not delivered on the date or by the expiry of the period mentioned on the Site (for any reason other than force majeure or during maintenance periods or online store closures announced on the store page), the Customer, in accordance with article L. 216-6 of the Consumer Code, may, after unsuccessfully urging CROSSCALL to fulfill its delivery obligation within a reasonable additional period, terminate the contract by registered letter with acknowledgment of receipt or by writing on another durable medium. The amounts paid by the Customer will then be refunded without delay, excluding any compensation or deduction.
4.7 Transfer of risk.
The risks of loss or damage to the Product are transferred to the Customer at the moment they or a third party designated by them physically take possession of the Product, regardless of its nature, pursuant to article L. 216-2 of the Consumer Code. The Product/Spare Part delivered to the Customer by a carrier chosen by CROSSCALL travels at CROSSCALL’s risk. The Product delivered to the Customer by a carrier chosen by the Customer travel at the Customer’s risk from the moment the goods are handed over to the carrier.
4.8 Special requests.
In the event of a specific request from the Customer regarding the packaging or transport conditions of the ordered Products, duly accepted in writing by CROSSCALL, the related costs will be subject to a specific additional charge, previously accepted by the Customer.
5. Receipt
Delivery, in accordance with article 4.1 of these GTC, will be deemed to have been completed when the Product/Spare Part is delivered by the carrier to the address indicated by the Customer.
The Customer is required to verify that the Product/Spare Part delivered corresponds to the order. They must then formalize their acceptance of the delivery by signing a delivery receipt issued by the carrier. If the Product/Spare Part is non-compliant or damaged at the time of delivery, the Customer must submit a claim within a maximum of three (3) days from the date of receipt to CROSSCALL by sending an email to the following address: shop@crosscall.com.
If the Customer is not available at the indicated address to receive the delivery, the carrier will leave a delivery notice for the Customer indicating that the Order has been left at a post office/relay point.
6. Handling of parcels not delivered by the carrier
"These are packages not delivered by the carrier that are returned to CROSSCALL for the following reasons:"
"- “NPAI”: the Client does not live at the indicated address or the recipient is unknown at this address;"
"- “Unclaimed”: these are packages that were not claimed by the Client at the post office or relay point within the allotted time (as mentioned on the delivery notice);"
"- “Refused”: the Client refused the delivery of the package."
"After receipt and acceptance of the package by CROSSCALL, an email will be sent to the Client to notify them of the receipt of their package, indicating the reason for this return and to proceed with the refund of their order."
7. Updates
7.1 Update necessary for the conformity of the Product.
"CROSSCALL will provide the Client with the updates necessary to maintain the conformity of the Products with respect to the contract and article L 217-5 of the Consumer Code. It will inform the Client of the availability of these updates and the consequences of their non-installation for the Client."
"When the Client does not install these updates within a reasonable time or installs them incorrectly, CROSSCALL will not be responsible for conformity defects of the Product resulting solely from the Client’s failure to install the said updates after being informed and/or from incorrect installation that is not due to deficiencies in the installation instructions provided by CROSSCALL."
7.2 Update not necessary for the conformity of the Product.
"In accordance with article L 217-20 of the Consumer Code, updates not necessary for the conformity of the Product are provided to the Client for valid reasons at no additional cost to the Client. The Client has the right to refuse such an update and to uninstall it."
"8. Legal warranty of conformity and warranty against hidden defects"
As a UK Consumer, if your Product is a good, for example a phone, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your Product your legal rights entitle you to the following:
• Up to 30 days: if your goods are faulty, then you can get a refund.
• Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
• Up to six years: if your goods do not last a reasonable length of time, you may be entitled to some money back.
If your Product is digital content, for example product software, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:
• If your digital content is faulty, you’re entitled to a repair or a replacement.
• If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.
• If you can show the fault has damaged your device and we haven’t used
reasonable care and skill, you may be entitled to a repair or compensation.
9. Commercial warranty
CROSSCALL also grants the Customer a commercial warranty on the Products independently and in addition to the legal warranty of conformity and the warranty against hidden defects as recalled above. For more information on the conditions and procedures for implementing CROSSCALL’s commercial warranty, the Customer is invited to refer to the "Commercial Warranty Contract" accessible by clicking here: https://www.crosscall.com/fr_FR/garantie.html
10. Right of withdrawal
10.1. Reminder of legal provisions.
In accordance with the provisions of Article L.221-18 of the Consumer Code: “The consumer has a period of fourteen days to exercise their right of withdrawal from a contract concluded at a distance, following telephone solicitation or off-premises, without having to justify their decision or bear any costs other than those provided for in Articles L.221-23 to 221-25.” In any case, these provisions do not apply to contracts concluded with professional Customers or those acting in a professional capacity.
10.2. Legal deadline.
The Customer has, in accordance with the provisions of Article L. 221-18 of the Consumer Code, a withdrawal period of fourteen (14) days from the date on which the Customer, or a third party designated by them (other than the carrier), physically took possession of the purchased Products. If the 14th day falls on a Saturday, Sunday, or public holiday, this period is extended to the next business day.
10.3. Conditions for exercising the right of withdrawal.
10.3.1 Before June 19, 2026:
To exercise their right of withdrawal, the Customer must notify their withdrawal decision in writing to CROSSCALL within the fourteen (14) day period indicated above.
The Customer may submit a withdrawal request by downloading the PDF file located in their customer account, printing it, and filling it out with the requested information. The Customer may also use the withdrawal form reproduced in Annex I of these GTC and notify their decision to withdraw by postal mail to the address mentioned in the form.
10.3.2 From June 19, 2026:
The Client can use the withdrawal button made available online, accessible from their order identified by the mention "Withdraw from the contract."
This feature allows the Client:
to provide or confirm information related to their identity, the relevant order, and the method of receiving the acknowledgment receipt;
then confirm their withdrawal request through an explicit action, by means of a button labeled "Confirm withdrawal."
The Client may also exercise their right of withdrawal by any other clear statement expressing their intention to withdraw.
Once the withdrawal request is confirmed, an acknowledgment receipt is sent to the Client by email, including the date and time of receipt of the request as well as its content.
10.4. Returns.
The Client has a period of fourteen (14) days from the receipt of the acknowledgment email to return the Product(s) to the following address: CROSSCALL – c/o MOBY – 20, rue Pierre et Marie Curie – ZA La Blinière – 35370 Argentré-du-Plessis.
The direct costs of returning the Products remain the responsibility of the Client.
The Products must be returned in perfect condition, unused, complete (accessories, manual, etc.), and, if possible, in their original packaging, accompanied by a copy of the invoice attached to the delivered Products.
10.5. Effects.
In the event of withdrawal by the Client, CROSSCALL will refund all payments received from the Client, including delivery fees (except for additional fees resulting from the Client choosing, if applicable, a delivery method other than the least expensive standard delivery method offered by CROSSCALL) without undue delay and, in any case, no later than fourteen (14) days from the day CROSSCALL received the Product(s) subject to the order, or until the Client has provided proof of shipment of the Product(s), the date retained being the first of these events.
If only part of the Products ordered are returned, the refund conditions for delivery fees will be as follows:
- If the delivery fees were calculated based on the number of Products ordered, they will be refunded proportionally to the Products returned by the Client;
- In the case of flat-rate delivery fees, they will not be refunded.
CROSSCALL will process the refund using the same payment method that the Client used for the initial transaction. With the Client's express consent, another method may be used. In any case, this refund will not incur any fees for the Client.
10.6. Limits.
It is reminded that the Customer's liability, in case of withdrawal after using the Product, is engaged with regard to the depreciation of the Products resulting from handling other than those necessary to establish the nature, characteristics, and proper functioning of the Product. According to the European Commission, these manipulations are those that a consumer can perform in a store for goods offered for sale there. Consequently, the Customer is informed that CROSSCALL will proceed to check the conformity of the returned Products. If the returned Product is not compliant, repair and/or reconditioning costs may be deducted from the amount refunded to the Customer. Likewise, if the Product has been used beyond what is reasonably necessary to establish the nature and characteristics or proper functioning of the Product, CROSSCALL reserves the right to apply a proportional depreciation based on the use and depreciation of the Product/Spare Part, the amount of which will be deducted from the refund due to the Customer.
10.7.
In the event that the Customer returns only part of the order, CROSSCALL will only refund the amount of the returned Product/Spare Part. Furthermore, if the Product or accessory not returned was acquired free of charge at the time of the order, the Customer having benefited from a promotional operation, such as a sale with a premium or conditional sale, CROSSCALL will request the return of the accessory or premium; failing that, its unit market value, as listed on the CROSSCALL website, will be deducted from the amount refunded to the Customer.
11. Intellectual Property
11.1.
The content of the Site is the exclusive property of CROSSCALL and is protected by French and international intellectual property laws. Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement offense.
11.2.
CROSSCALL remains the owner of all intellectual property rights on the Products, illustrations, images, and logos appearing on the Products, their accessories, and their packaging, whether registered or not. Any total or partial reproduction, modification, or use of these trademarks, illustrations, images, and logos, for any reason and on any medium whatsoever, without the express and prior consent of CROSSCALL, is strictly prohibited. The same applies to any combination or conjunction of CROSSCALL elements with any other trademark, symbol, logo, or more generally any distinctive sign intended to form a composite logo. The same applies to any copyright, design, model, patent, and studies that are the property of CROSSCALL.
The Client is prohibited from any reproduction or exploitation of said Products, brands, illustrations, images, logos, studies, drawings, models, and patents without the express, written, and prior authorization of CROSSCALL.
12. Data generated by the Products and personal data.
12.1. Information on generated data.
The Products (new or refurbished) are connected products that generate the following data:
Data type: device model, IMEI 1 and 2, software version, Android version, network operators used, battery indicators, residual capacity, charge cycles, voltage, charging temperature, manufacturing date, first and last use dates, X-SCAN usage indicators, button configuration, screen settings, data necessary for updates, WiFi MAC address, IP address, location (city).
Data format: JSON.
Estimated volume: about 1 MB per month depending on usage intensity.
Collection frequency: every 15 hours.
12.2. Storage and retention.
Data is stored on a secure server located in Europe, with no transfer outside the European Union. The retention period is 5 years, after which the data is automatically deleted.
12.3. Access, portability, and deletion.
The user may:
- Access their data upon request.
- Request export of their data in CSV format.
- Request deletion of their data at any time.
- Requests must be addressed to: dpo@crosscall.com.
12.4. User Rights.
In accordance with Regulation (EU) 2023/2854 on data (Data Act) and the General Data Protection Regulation (GDPR) if the data can be qualified as personal data, the user has the following rights:
Access, rectification, deletion, restriction, objection, portability.
Right to file a complaint with the national data protection authority under the GDPR.
12.5. Data Controller.
Controller: CROSSCALL.
Processing purposes: product and service improvement, maintenance.
Legal basis: consent, contract execution, legitimate interest.
Data recipient: CROSSCALL only.
Transfer outside the EU: none.
12.6. Personal Data.
To learn more about the processing of your personal data by CROSSCALL, we invite you to consult our Data Protection Policy and our cookie policy on the Site.
13. Limitation of liability
CROSSCALL shall not be responsible if it does not properly perform the contract due either to the act of the Customer, or to an event that is beyond CROSSCALL’s control.
14. Miscellaneous clauses
14.1.
The headings contained in these GTC are for informational purposes only and are not contractual.
14.2.
The nullity of a contractual clause does not entail the nullity of the GTC unless it is a decisive clause that led one of the parties to conclude the sales contract.
14.3.
The temporary or permanent non-application of one or more clauses of the GTC by CROSSCALL shall not be deemed a waiver by it of the other clauses of the GTC which continue to produce their effects.
15. Applicable law – Disputes
15.1. Applicable law and courts.
These GTC are governed by French law but if you are a Consumer resident in the UK you can still rely on your rights under English consumer law. Wherever you live you can bring claims against CROSSCALL in the
English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against CROSSCALL in the courts of the country you live in. CROSSCALL can claim against you in the courts of the country you live in.
ANNEX 1 WITHDRAWAL FORM TEMPLATE
(Please complete and return this form only if you wish to withdraw from the contract.)
To the attention of:
CROSSCALL c/o MOBY
20 RUE PIERRE ET MARIE CURIE ZA LA BLINIERE
35 370 Argentré du Plessis FRANCE
I/we (*) hereby notify my/our (*) withdrawal from the contract for the sale of the good (*)/for the provision of services (*) below:
Ordered on (*)/received on (*):
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only if this form is notified on paper):
Date:
(*) Cross out the unnecessary mention.