Crosscall wins historic 5-year contract with SNCF for 23,000 sustainable smartphones
27/06/2024
The SNCF renews its confidence in Crosscall, selecting the STELLAR-X5 smartphone to equip 23,000 Customer Relations agents for TGV-Intercités and TER activities. This new 5-year contract marks an unprecedented step in corporate telephony, underlining the reliability and performance of Crosscall terminals. The lasting partnership between SNCF and the French manufacturer illustrates a significant step towards a more sustainable and responsible purchasing policy in the telecommunications sector.
An unprecedented contract duration and high-performance smartphones
Crosscall has been selected for the second time by the SNCF, a clear sign of the trust placed in its products. This 5-year contract is exceptional in the sector, where fleets are generally replaced every 3 years. Crosscall smartphones, renowned for their durability, proved their reliability during the previous 2019 contract. Crosscall's Service France Garanti-certified after-sales service recorded very low failure rates, enabling a one-year extension with no negative impact on agent operability.
This success demonstrates Crosscall's commitment to offering high-quality products capable of meeting the demanding needs of professionals. By renewing its confidence in Crosscall, the SNCF is highlighting the company's ability to design products that are reliable over time, enabling companies to optimize their mobile fleet budgets over the long term.
The STELLAR-X5, a symbol of technicality and durability
For this renewal, SNCF has opted for the STELLAR-X5, Crosscall's latest model to be launched in October 2023. This smartphone incorporates 26% recycled materials, combining performance and a responsible approach. Crosscall's eco-design approach was rewarded with the EcoVadis Gold medal, placing the company among the top 5% rated for their Corporate Social Responsibility (CSR).
The unique design of its smartphones enables Crosscall to offer a longer lifespan than conventional handsets, reinforcing the brand's position as a leader in sustainable telephony.
An innovative initiative for a circular economy
Crosscall has set itself apart with its offer to take back smartphones at the end of their contract. After 5 years, the smartphones will be bought back by Crosscall, repaired and reconditioned in France for a second life. This approach is in line with the principles of the circular economy and meets the requirements of the AGEC law. It represents an economical and more responsible solution, perfectly aligned with the public sector's expectations in terms of sustainability.
This model, unprecedented in the telephony sector, demonstrates Crosscall's ability to anticipate and its pioneering role in transforming purchasing practices towards a more responsible and sustainable approach, reinforcing the French manufacturer's leading position.
