Repair, a Crosscall commitment

Our smartphones and tablets have always been there for you, whatever the environment, whatever the conditions. Our teams make this intensive use possible by doing their utmost to extend their lifespan: sturdy materials, foolproof sealing, 5-year Warranty.

To meet this extended life objective, their repairability has become a major commitment. Because repairing your Crosscall means keep longer and preserve the memories of the incredible stories you've shared together. 

• The design of our smartphones gives them one of the best repairability indexes on the market: 9.2/10 for the CORE-Z5 and the CORE-X5.
• We also provide original spare parts for no less than 10 years (for ranges 4 and 5, more).

Repairing your Crosscall means keeping it for longer, and embarking on a new journey together.

In the event of physical or software failure, our customer service team based in France takes care of your Crosscall quickly and efficiently. That's right, our after-sales and reconditioning services are Service France Garanti certified.

This implies "French-style" technical know-how information transparency for terminal support, as well as a customer service that's closer to you and more responsive. A proximity that also makes it possible to reduce our ecological impact by shortening transport distances inherent in the care of the equipment.

To ensure this quality repair, we needed a partner who could match our ambitions. That's why we chose Cordon Electronics, a French company based in Dinan with over 30 years of expertise in the manufacture, repair and refurbishment of electronic products.

Your smartphone passes through the hands of six people who will analyze it, disassemble it, order the parts to be changed, repair it and then carry out a final check to ensure that it's working properly before sending it back to you.

At Crosscall, we ensure that "repair" is always synonymous with optimum quality: we provide certified original parts, so that the repaired smartphone or tablet meets the same criteria as a new product, whether in terms of resistance, autonomy or water-resistance.

Electronics cord not only repairs but also reconditions our smartphones and tablets, in line with the requirements of our quality label Crosscall Approved. Together, we share the same values: the demand for quality, longer life and greater repairability.