Crosscall will be present from September 25 to 28, 2024, at the 130th Firefighters' Congress. For the French brand, which already equips many fire and rescue services in France, this is an opportunity to share its expertise in public safety while highlighting the performance of its products. We meet Denis Thayanithy, Chief Commercial Officer at Crosscall.
The budgetary advantage of products that are less susceptible to breakage
How do Crosscall products meet the operational needs of fire and rescue services in France, and more broadly, civil protection agencies?
Today, professionals in this sector want products that are both affordable and resistant to extreme conditions of use. That's exactly what we offer with our rugged smartphones and tablets, which are resistant to shocks, drops, and liquids. Reliability is in Crosscall's DNA. It has built our brand's success, as evidenced by our 5-year warranty, which also covers the battery. This means that by choosing Crosscall equipment, an SDIS will optimize its budget with equipment that will last longer, be less prone to breakage, and be more resistant to all the risks associated with daily operations in all types of terrain. Over the months, this quickly adds up to thousands of euros."
The user at the heart of Crosscall's approach
What is it about Crosscall's approach that is particularly appreciated, beyond the central focus on product robustness?
“We never forget that behind our equipment are men and women whose job is to save lives. This represents a real responsibility for the Crosscall teams. That's why we invest time in human relationships. This allows us to forge close ties, which are essential for providing solutions tailored to the specific needs of a fire and rescue service. That's the advantage of choosing a French brand with a perfect network across the country. In this strategic civil security sector, we aim to develop genuine long-term partnerships. And it all usually starts with a meeting. It is thanks to this commitment in the field that we now collaborate with a large number of SDIS throughout France. Crosscall also participates in major projects such as the Fenics project in close collaboration with SDIS 73, SDMIS, SDIS 74, and SDIS 13.
Replace up to 5 existing devices
How does Crosscall respond to the challenge of optimizing costs by streamlining equipment?
"There are two ways to approach this challenge. The first is to drastically reduce the number of new devices or slow down the pace at which existing ones are replaced. For Crosscall, the answer lies in analyzing usage patterns to continuously optimize the devices we have available. We’re developing products that are increasingly versatile. As a result, a Crosscall phone can replace up to five existing devices. For example, it can replace a walkie-talkie, a barcode scanner, or even a computer with a simple connection to a screen. For Crosscall tablets, the approach is the same. Our teams have collaborated with a fire and rescue service to implement a solution for collecting cardiovascular data during the medical care of victims. Thanks to this, professionals can share a comprehensive assessment with their colleagues at the emergency medical services (SAMU), among others. We are thus addressing a real interoperability challenge while helping to optimize operating costs. Another very concrete example is our CORE-T5 tablet, CORE-T5 as a training tool."