Since its creation in 2009, French smartphone and tablet manufacturer Crosscall has always made it a point of honor to maintain close ties with its users. This includes, among other things, high-quality customer service, offering responsiveness and efficiency made possible by its local roots and a majority of jobs in France.
Certified customer service
Building on this positioning, Crosscall has continued its long-term efforts and has now reached a new milestone: the company has just obtained Service France Garanti certification for its after-sales and refurbishment services, which covers the repair and refurbishment of its products. This achievement rewards years of best practices, an unwavering commitmentto extending the useful life of its products and giving them a second life, and building a relationship of trust with its customers.
So, what is the Service France Garanti? It is a certificate of compliance, guaranteeing that the company meets the following two cumulative criteria:
- 90% of the workforce involved in after-sales service and refurbishment is employed under a contract governed by French law.
- 90% of the workforce in direct contact with customers is employed under a contract governed by French law.
A truly local service
What does this mean in practical terms? First of all, it means that devices are processed more quickly between the customer and the company, given their geographical proximity. These devices also benefit from “French-style” expertise during the handling process.
In addition, customers have an efficient, responsive contact person who speaks the same language as them, helping to maintain a relationship of trust throughout their interactions. All of this takes place with complete transparency regarding the device's service chain. In short, this results in substantial savings in time, money, and energy for all parties involved.
This achievement is fully in line with the company’s CSR policy, one of the pillars of which is to expand its local involvement. It is further proof of its commitment to achieving this goal and reinforcing its status as a French company!