319,90€
Frequently Asked Questions
Crosscall will hold no more secrets for you—we answer all your questions.
QUESTIONS / ANSWERS
My orders
Once your order has been shipped, you will receive an email with a tracking link. You can also track your order directly from your customer account.
Once the order has been confirmed, it is unfortunately not possible to modify it. However, if you wish to return an item, you have 14 days from the date of receipt of your order to send it back to us.
If you still haven't received your package after 2 business days and you haven't been notified by text message or email, remember to check the status of your package using the tracking number provided in your shipping email or from your customer account, depending on the delivery method you chose.
You can retrieve your invoice directly from your customer account in your order history. An email containing the invoice is also sent to you after each purchase.
Payment
We accept several payment methods. You can pay for your order by credit card ( VISA, Mastercard, and CB), via Apple Pay, or PayPal ( cash payment or split into 4 installments at no extra cost).
We also offer payment solutions in several installments (3x, 4x, 10x) or deferred (30 days) through our financing partner FLOA.
For our Belgian customers, Bancontact is now available.
Visa / Mastercard / CB
Yes, all payments on our site are completely secure. Your transactions are processed by reliable and recognized payment providers (PayPlug, Shopify Payments, and FLOA).
PayPlug, a French payment solution and subsidiary of the BPCE banking group, as well as Shopify Payments, use advanced security protocols, including SSL encryption, to protect your personal and banking information throughout the payment process.
At no time are your banking details stored on our site.
Payment in 3 or 4 installments with FLOA allows you to spread the cost of your order over several months at no extra charge.
When paying, select FLOA as your payment method and then choose the option you want: 3x or 4x. After entering your personal and banking information, you will receive an immediate response.
Payment in 3 installments:
- First payment due on the day of purchase,
- Then two payments due over the following two months.
Payment in 4 installments:
- First payment due on the day of purchase,
- Then 3 payments over the following 3 months.
The details of your schedule remain visible at every stage of the process.
*Subject to acceptance by Floa. You have the legal right to withdraw from the contract.
When paying, select FLOA as your financing method, then choose the 10x option.
For your information, your payment schedule will remain visible at each stage of the process, showing a fixed APR of 11% applied to this payment method.
Once you have entered your bank details on the FLOA platform, complete your information (identity, income, expenses, documents), then sign the contract electronically. Without this step, the financing application will not be validated and, as a result, neither will your purchase.
The response to your application will be sent to you immediately and directly online.
Please note that a valid ID is required to benefit from this solution .
Payment in 10 installments:
- A deposit taken on the day of purchase,
- Then 9 installments over the following 9 months.
*A loan is a commitment and must be repaid. Check your repayment capacity before committing yourself.
Pay Later* is a deferred payment solution that allows you to confirm and receive your order and then pay for your purchase later, without immediate payment.
Thanks to our partner FLOA, you can be charged up to 30 days after placing your order.
When placing your order, select FLOA as your payment method. You will then be redirected to the payment platform where
you can select deferred payment and choose your preferred payment date within the next 30 days. Enter your personal information and bank details to complete your payment.
*Subject to acceptance by Floa. You have the legal right to withdraw from the contract.
Remember to check the expiration date of your discount code. Also, be sure to enter your code without any spaces. If your code works, a message will appear indicating that your coupon has been applied. Codes cannot be combined: if you have several codes, only one of them can be used for your order.
If you are having trouble paying for your order, here are a few steps to follow:
- Please verify that your payment information has been entered correctly.
- Ensure that your card or payment method is valid and that there are no restrictions on your bank account.
- Try refreshing the page or using a different payment method (PayPal, Apple Pay, etc.).
If the problem persists, please contact our customer service department using our contact form.
The amount of your order will be debited immediately after payment confirmation, unless you have chosen to pay by bank transfer. In this case, your order will be processed as soon as payment is received in our account. Processing time will depend on your bank's transfer speed, generally between 1 and 3 business days. You will receive confirmation by email once payment has been made and your order has been confirmed.
My account
To access your account, simply enter your email address on the login page. You will receive a unique login code by email within a few minutes. Simply enter this code to access your customer area and manage your personal information, track your orders, and take advantage of our offers.
In accordance with Law 78-17 of January 6, 1978, the personal data requested from you is necessary for processing your order and, in particular, for issuing invoices. The processing of information communicated via the website is subject to a declaration to the CNIL.
In accordance with current national and European regulations, you have the right to access, modify, rectify, and oppose any information concerning you at any time.
Delivery
Delivery times are 72 business hours from confirmation of your order. These delivery times are provided for informational purposes only, and any reasonable delay shall not give rise to any damages, withholding, or cancellation of the order.
Delivery method in mainland France: Colissimo home delivery or pickup points.
Delivery method Spain, Portugal, Italy, Belgium, Netherlands, Germany: UPS home delivery.
Shipping costs vary depending on the delivery method chosen:
- At a pickup point:€8.87 including tax
- Home delivery:€9.49 including tax
Free shipping on orders over €149.
Yes, we offer international shipping to countries available on the dedicated selector. Shipping costs and delivery times will be calculated when you place your order based on your delivery address. If you have specific questions about shipping to a particular country, please do not hesitate to contact our customer service team.
We invite you to contact customer service before returning the product so that they can provide you with instructions on how to proceed. Please note that the product must not be damaged.
To do so, simply contact customer service using the contact form.
Returns and refunds
If you wish to return a product, you must send the item back to us at the following address:
CROSSCALL – c/o MOBY
20, rue Pierre et Marie Curie
ZA La Blinière
35 370 Argentré du Plessis
The return must be made without undue delay and, in any event, within fourteen (14) days of notification of your decision to withdraw. The deadline is met if you return the product to us before the end of this 14-day period.
You are responsible for the return shipping costs. The returned product must be complete, in its original packaging, in perfect condition, unused, and accompanied by all accessories, instructions, certificates, and documents (including the invoice).
Return shipping costs are the responsibility of the customer and depend on the weight of the package.
In the event of withdrawal, CROSSCALL undertakes to refund all payments received, including delivery costs (with the exception of additional costs associated with choosing a delivery method that is more expensive than the standard delivery offered), within fourteen (14) days of receiving the returned product(s) or proof of shipment of the products, whichever comes first.
If you return only part of the products, the delivery costs will be refunded in proportion to the items returned, except in the case of flat-rate delivery costs, which will not be refunded.
The refund will be made using the same payment method used for the order, unless you expressly agree to another method of refund. This refund will not incur any costs for you.
Partner discounts
If you have a professional email address containing "gouv," you can benefit from a 20% discount on the crosscall.com website.
Simply use this email address when placing your order or creating your account so that your eligibility is automatically recognized.
Your discount cannot be combined with current promotions:
- If the discount displayed on the website is greater than 20%, no additional discount will be applied.
- If it is less than 20%, your 20% discount will be applied.
The UNÉO partner offer is reserved for military personnel affiliated with the UNÉO mutual insurance company.
To qualify, you must:
- Log in to your customer account or create one
- Complete the UNÉO eligibility verification form.
Once your eligibility has been confirmed:
- The 20% discount is automatically applied to your shopping cart
- It is valid on all your orders and is not limited to a single use
- Simply log in to your customer account to take advantage of it
Find detailed steps and all the information you need on our UNÉO partnership page.
My warranty
Crosscall phones are guaranteed for between 36 and 60 months, depending on the model.
Refurbished models and accessories sold separately from phones are covered by a warranty of between 12 and 24 months, depending on the model.
For more information, please visit the Terms and Conditions page. A diagnostic tool is available to help you resolve any issues you may encounter while using the site.
My product
Crosscall phones are not compatible with all countries worldwide, as mobile network frequencies vary from one country to another. We invite you to check the compatibility of our models with the networks in the country where you wish to use them.
Crosscall phones are compatible with carriers that offer the same frequency bands as those listed in the product specifications (go to the Crosscall website, select the product in question, view the specifications, and you will find the frequencies supported by the phone in the Network & Connectivity section).
The X-BLOCKER accessory is a part designed specifically for each of our Crosscall models, smartphones, or tablets, which is why it is included directly in your pack. If you lose it or need an additional one, you can order it directly from crosscall.com.
The X-STICK remote control is not waterproof. It allows you to take photos and videos remotely, with a range of 40m in open space.
Go to the applications page and find the "Update" application.
Launch the application, then tap "Check for Updates" and follow the steps to download and install.
If no updates are available, the phone will tell you that your device is up to date.
Android updates are available in your device's updates. See how to update my device.
Go to your phone's settings, then "About phone."
Search for and find "Software Version."
- On your phone, enter the code *#06# in the phone app or in the settings.
- On your invoice.
- On the box of your packaging.
Google & Android FAQ
For help with your Google account and related services, visit the Google Help Center.
If you have questions about your Android device, its features, or its configuration, you can consult the Android Help Center.
My applications
Find all the information about the X-CAM application in the FAQ at the bottom of the application page.
- Menu
- Applications
- X-CAM
Find all the information about the X-STORY application in the FAQ at the bottom of the application page.
- Menu
- Applications
- X-STORY
Known issues after updating to Android 13 on the Crosscall CORE-X5
Reinstalling WhatsApp after backing up data
Since the Android 13 update, some users have been experiencing issues sending or downloading media files on WhatsApp. This is related to a change in the app's media storage structure.
- Start by backing up your data via the WhatsApp application on your PC (you can also manually save your photos/videos).
- Go to:Settings > Apps > WhatsApp > Uninstallto remove the app.
- Open the Google Play Store and download the latest version of WhatsApp.
- Install the application and then restore your data from the backup.
⚠️If you do not have a Google account with backup enabled, automatic restoration will not be possible. In this case, connect the phone to a PC and manually copy the WhatsApp MEDIA folders.
Disabling the "Hey Google" option
Since the update, some of you have been experiencing a microphone issue related to the Google Assistant feature.
- OpenSettings
- Click onGoogle
- Click on theAll Services tile
- SelectSearch, Assistant, and Voice
- PressGoogle Assistant
- Click onVoice Match
- Ensure that the"Hey Google"option is turned off.
Battery level update during X-Link charging
Since the Android 13 update on CORE-X5 models, the battery percentage may no longer update automatically during charging via X-Link.
- To update the battery percentage, restart your device while it is connected to the X-Link charging stand.