Repair, a Crosscall commitment

Our smartphones and tablets have always been with you in all environments and conditions. Our teams make this intensive use possible by doing their utmost to extend their lifespan:robust materials, waterproofing that stands up to any test, 5-year warranty.

To meet this goal of extended lifespan,their repairability has therefore become a major commitment. Because repairing your Crosscall meanskeepingitlongerand thus preserving the memories of the incredible stories you have experienced together. 

• The design of our smartphones earns them one of the highest repairability scores on the market:9.2/10 for the CORE-Z5.
• We also supply original spare parts for a minimum of10 years(for ranges 4 and 5,find out more).

Repairing your Crosscall means keeping it longer and embarking together on new adventures.

In the event of a hardware or software failure, our customer service team based in France will take care of your Crosscall device quickly and efficiently.Our after-sales service and refurbishment services are certified by Service France Garanti.

This involves French-style technical expertise,transparency of informationregarding device handling, andcustomer service that is closer to you and more responsive. This proximity alsoreduces our environmental impact by shortening the distance traveled by the various modes of transportinvolved in handling the devices.

To ensure high-quality repairs, we needed a partner that matched our ambition. That's why we choseCordon Electronics, a French company based in Dinanwith over 30 years of expertise in the manufacture, repair, and refurbishment of electronic products.

Your smartphone will pass through the hands of six people who will analyze it, disassemble it, order the parts to be replaced, repair it, and then finish with a final check to ensure that it is working properly before sending it back to you.

At Crosscall, we ensure that "repair" is always synonymous with optimal quality: we provide certified original parts so that the repaired smartphone or tablet meets the same criteria as a new product, whether in terms of durability, battery life, or water resistance.

Cordon Electronicsrepairs and reconditions our smartphones and tablets in line with the requirements of ourCrosscall Approved quality label. Together, we share the same values:high quality standards, the quest for extended product life, and increased repairability.