THIS IS HOW WE CHANGE OUR ECOSYSTEM
Creating the conditions necessary for change in our industry by working together with the stakeholders in our ecosystem.
MAKING A
COLLECTIVE COMMITMENT
Developing a more sustainable telephony industry is an ambitious goal that requires a collective commitment. We want to embark our entire ecosystem entire ecosystem to in this direction, to transform our production and consumption practices:
- Our suppliers: We frame our relationships with them through charters and policies. We regularly monitor their compliance with these commitments and strive for a spirit of partnership driven by shared values.
- Our customers: By promoting durable solutions and raising awareness about the need for more responsible consumption.
Our actions
carried out during the 2025 fiscal year*

Progress in responsible purchasing
This year, Crosscall revised its Supplier CSR Code, to reinforce and/or clarify our expectations regarding business ethics, working conditions, environmental commitments, and compliance with the European Battery Regulation (EU) 2023/1542.
We continued auditing our key suppliers and strengthened our cooperation with them on critical components, such as batteries.
Finally, we set up quarterly CSR meetings with our main industrial partner to discuss topics such as ecodesign and CSR regulatory updates.

Promoting more responsible behavior among our customers
In line with the commitments outlined in our Responsible Marketing and Communications Charter, we have launched several campaigns to promote more sustainable consumption habits. For example, we ran a campaign to promote our refurbished products.
Our efforts to raise awareness of the responsible habits of our business customers resulted this year in the signing of several 5-year contracts, which also include take-back clauses.
AND THERE'S MORE TO COME!
Projects for fiscal year 2026* :
Extend the scope oftraceability of the materials contained in our phones to include new elements: lithium, graphite and nickel.
Produce a communications/marketing campaign to promote the benefits of refurbishing in France
*Our CSR objectives are set based on Crosscall’s fiscal years. Example: the 2025 fiscal year runs from April 1, 2024 to March 31, 2025.