REPARABILITY & DURABILITY
About the reparability index
The repairability index is a score out of 10 designed to inform consumers about a product's ability to be repaired - and therefore the possibility of extending its lifespan.

The calculation criteria have been defined by the French Ministry of Ecological Transition as part of Article 16 of the French Anti-Waste and Circular Economy Act. The elements taken into account are as follows:
- Technical documentation availability period
- Easy product disassembly
- Tools required for disassembly
- Fastener features
- Spare parts availability and prices
CROSSCALL SMARTPHONE INDICES
The products in our new CORE range have ratings demonstrating very good repairability. In fact, since the TREKKER-X4 in 2018, CROSSCALL has been working to simplify the disassembly of its devices, in particular by reducing the use of glue in favor of fasteners using webs or screws. This reduces the risk of breakage - and therefore waste - during repairs. See below for details of our smartphone reparability index.
Beyond repairability, sustainability
CROSSCALL considers the level of reparability of its appliances to be one of the keys to prolonging the use of its products and thus reinforcing its approach to sustainability. Over 10 years ago, the brand was founded on a promise: to provide its users with rugged cell phones that last, even under the toughest conditions of use.
AN EXCEPTIONAL GUARANTEE
Thanks to its years of experience and the special attention paid by its teams to design, industrialization and quality control, the brand has been able to offer its users a 5-year manufacturer's warranty on all Generation 5 products.
10 ANS
39
operational(1)
0,23%
service requests concern screen breakage
To consult the reparability indices, the associated calculation grids and disassembly guides, click here :
For eligible out-of-warranty repairs carried out by a Qualirepar-certified repairer, you can receive a bonus of €25 for a smartphone or €15 for a tablet.
For original spare parts for CROSSCALL smartphones :
Original spare parts for CROSSCALL smartphones are also available from Rounded.com distributors (2).
To contact Customer Service and forward your request to
, click here:
(1) TREKKER-X4 operating time calculated by Greenspector during tests carried out for the SNCF tender.
(2) Please note that only repairs carried out in an authorized CROSSCALL repair center will enable you to keep your product's warranty. Otherwise, your product will no longer be covered by warranty.