CROSSCALL : "SERVICE FRANCE GARANTI" CERTIFIED SERVICE AND RECONDITIONING

   - April 3, 2024

Since it was founded in 2009, the French manufacturer of smartphones and tablets Crosscall has always made it a point of honor to remain close to its users. This includes high-quality customer service, offering responsiveness and efficiency also enabled by local roots and a majority of jobs in France.

Certified customer service

On the strength of this positioning, Crosscall has pursued this long-term project and has now reached a new milestone: the company has just obtained Service France Garanti certification for its after-sales and reconditioned services, which covers the repair or reconditioning of its products. An achievement that rewards years of good practice, an absolute determination toextend the useful life of its products and give them a second life, and the building of a relationship of trust with its customers.

So, what is Service France Garanti? It's a certificate of conformity, guaranteeing that the company meets the following two cumulative criteria:

- 90% of the workforce involved in after-sales service and reconditioning is employed under French law.

- 90% of the workforce in direct contact with the customer is subject to a French employment contract.

Certified Crosscall Service France Guaranteed SAV
Crosscall Certification Service France Garanti

A truly local service

 What does this mean in concrete terms? First of all, it means thatthe machines move more quickly between the customer and the company, given their proximity to the customer. What's more, these machines benefit from "French-style" expertise when they are picked up.

What's more, customers benefit from an efficient, responsive contact person who speaks their language, enabling them to maintain a relationship of trust throughout their exchanges. All of this takes place in total transparency concerning the device support chain. In short, a substantial saving in time, money and energy for all parties.

This achievement is fully in line with the company's CSR policy, one of the pillars of which is to develop its local involvement. It's further proof of the company's determination to achieve this objective and consolidate its status as a French company!

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In accordance with the legal provisions in force, you have a right of access, rectification, limitation of processing, deletion and portability . To find out more about how your data is processed and your rights, see Data protection and cookies.