General conditions of the takeover offer

Valid from November 4, 2024 to December 1, 2024

 

ARTICLE 1 - DEFINITIONS

Old handset: For the purposes of this Bonus, all old cell phones are eligible, regardless of brand or condition.

The customer may trade in several appliances on the partner platform, but only one Trade-in Bonus will apply.

Trade-in Bonus: sum paid to the Customer in exchange for the purchase of a New Crosscall product on the Site between 04/11/2024 and 01/12/2024 and the trade-in of his/her Old Device on the partner Platform within 3 months from receipt of the offer confirmation email.

The trade-in bonus amount depends on the new Crosscall product purchased:

  • 30€ -> CORE-M5 // STELLAR-M6 and STELLAR-M6e

  • 50€ -> ACTION and CORE-X5

  • 70€ -> STELLAR-X5 // CORE-Z5 and CORE-T5

The Trade-in Bonus is in addition to any trade-in amount offered by the Partner Platform for the trade-in of the Old Device in accordance with the attached conditions.

Customer: refers to the owner, either a natural person of legal age or a legal entity not subject to VAT, of the Old Device who has purchased a new Crosscall product eligible for the Trade-in Bonus.

Crosscall: refers to the company CROSSCALL, a société par Actions Simplifiée (simplified joint stock company) with capital of €450,555, whose registered office is located at 245 RUE PAUL LANGEVIN - ZONE D'ACTIVITES DES MILLES - 13290 AIX EN PROVENCE - registered with the RCS of Aix en Provence under number 518 706 890 in partnership with the company

New Crosscall product: the Trade-in Bonus is reserved for the purchase of the following Crosscall product:

  • CORE-M5

  • CORE-X5

  • ACTION

  • CORE-Z5

  • STELLAR-X5

  • CORE-T5

  • STELLAR-M6

  • STELLAR-M6e

Partner platform: refers to the platform accessible at https://revendre.cadaoz.com operated by CORDON ELECTRONICS, a simplified joint stock company with capital of 2,000,000 euros, registered with the Saint Malo Trade and Companies Register under number 432 371 342, whose registered office is located at ZA Les Alleux, 1 boulevard du Petit Paris, 22100 DINAN, offering, under the Cadaoz brand, a buy-back service for electronic products to private individuals.

Site: refers to the crosscall.com website

 

ARTICLE 2 - PURPOSE - ACCEPTANCE

By participating in Crosscall's "Trade-in Bonus" offer, the Customer accepts the entirety of these Terms and Conditions as well as the terms and conditions of the partner Platform for the trade-in of his/her Old Device accessible on the online Platform https://revendre.cadaoz.com/fr/cga-informations.html and appended to these Terms and Conditions.

 

ARTICLE 3 - CONDITIONS - DESCRIPTION

The "Bonus reprise" offer is valid from 04/11/2024 to 01/12/2024 and is reserved for customers residing in mainland France or Corsica.

Following the purchase on the Site of a product eligible for the Trade-in Bonus, the Customer receives an e-mail informing him/her that, thanks to his/her purchase, he/she will benefit from a Trade-in Bonus, valid for three months, in the amount corresponding to the New Crosscall product ordered, if he/she resells his/her Old Device on the partner Platform using the tracked link present in his/her e-mail.

Please note that if the customer visits the partner Platform without having first clicked on the tracked link, the trade-in bonus will not apply.

The customer follows the trade-in process for his Old Device by answering the questionnaire on the partner Platform which enables him to qualify the condition of his Old Device and accepts the general trade-in conditions of Cadaoz https://revendre.cadaoz.com/fr/cga-informations.html, also appended to these conditions, which apply to the trade-in of his Old Device.

After receipt of the Old Device and diagnosis, if the Customer's declaration is consistent with the complete examination of the device, Cadaoz will then proceed with two transfers:

  • The estimated trade-in price, in accordance with Cadaoz's general trade-in conditions, within 7 days of the confirmation e-mail,

  • The amount of the trade-in bonus via the same bank details as those communicated for the mobile trade-in within 30 days of the confirmation e-mail.

If the quotation shows 0€ because the quotation of the Old Device on the refurbished market does not allow a reconditioning, Cadaoz will propose to the Customer to recycle his Old Device. The Trade-in Bonus will still be paid to the Customer if the Customer validates the recycling of the Old Device with Cadaoz.

 

ARTICLE 4 - EXCLUSIONS

Customers are informed that they will not benefit from the Trade-in Bonus in the following cases: 

  • If the Old Device is not an eligible device in accordance with these conditions ;

  • If the Customer withdraws before sending the Old Device to the Partner Platform ;

  • If you refuse Cadaoz's counter-proposal or the recycling of your Old Device ;

  • In the event of exercising the right of withdrawal on the purchase of the new Crosscall Product.

 

ARTICLE 5 - APPLICABLE LAW - DISPUTES

5.1. Applicable law. The present conditions are subject to French law.

5.2. Settlement of disputes

5.2.1. Amicable settlement. In accordance with the provisions of the French Consumer Code concerning the amicable settlement of disputes, CROSSCALL adheres to the Mediation Service of the Centre de Médiation et d'Arbitrage de Paris, whose coordinates are as follows: 39, avenue Franklin D. Roosevelt 75008 Paris (www.cmap.fr). After first approaching CROSSCALL in writing, the Mediation Service may be contacted free of charge by the Customer for any consumer dispute which has not been settled. To find out how to contact the Mediation officer, click www.cmap.fr

At European level, the European Commission provides an online dispute resolution platform.

5.2.2. Legal settlement. In the absence of an amicable settlement, the Customer may refer any dispute relating to the existence, interpretation, conclusion, performance or breach of the present terms and conditions to the courts. The competent court in the event of a dispute shall be that of the defendant's place of domicile or, at the plaintiff's option, the place of actual delivery of the Product.

 

General terms and conditions of purchase CADAOZ


- ARTICLE 1: DEFINITION
- ARTICLE 2: PURPOSE - ACCEPTANCE

- ARTICLE 3: DESCRIPTION OF THE TAKE-BACK SERVICE

- ARTICLE 4: INTELLECTUAL PROPERTY

- ARTICLE 5: PERSONAL DATA

- ARTICLE 6: APPLICATION OF THE CONDITIONS - SEVERABILITY - INTERPRETATION

- ARTICLE 7: APPLICABLE LAW - COMPETENT COURT

 

ARTICLE 1: DEFINITION
"revendre.cadaoz.com": refers to the revendre.cadaoz.com platform belonging to the Purchaser, created in 2009 under the name "recyclez-moi.fr" which joined the Cadaoz universe on April 23, 2020.

"Purchaser": refers to CORDON ELECTRONICS, a simplified joint stock company with a capital of 2,000,000 euros, registered in the Saint Malo Trade and Companies Register under number 432 371 342, whose registered office is located at ZA Les Alleux, 1 boulevard du Petit Paris, 22100 DINAN, offering, under the Cadaoz brand, a buy-back service for electronic products to private individuals.

"Seller": refers to the Internet user who offers a Product for Trade-in on the Site.

"Trade-in": refers to the operation, the subject of these terms and conditions, whereby the Seller sells its Product to the Buyer via the Site in return for payment of the Trade-in Value.

"Product(s)": refers to the electronic equipment that the Seller may sell to the Buyer on the Site. This may include : - cell phone(s) - laptop(s) - tablet(s), - games console(s), - MP3 player(s).

"Offer": means the written document sent to the Seller after validation on the Site of the Trade-in operation, on which appears in particular the Trade-in Value proposed by Cadaoz to the Seller for the purchase of his Product.

"Trade-in Value": means the price offered by the Buyer to the Seller, based on various parameters such as the brand, model, technical characteristics, condition of the Product and the evaluation made by the Seller (cf. article 3.02 below) on the Site or upon receipt of the Product (cf. article 3.05 (ii)).

"Difference": refers to the difference (qualitative and/or quantitative) between the Product announced by the Seller during the Trade-In operation on the Site and the Product actually received by the Buyer. A Discrepancy may occur in particular in the event of : - A qualitative and/or quantitative difference between the declaration made by the Seller (cf. article 3.02 below) on the Site and the actual condition of the Product received by the Buyer - A brand and/or model different from that advertised by the Customer. Any discrepancy may lead to a reassessment by the Buyer of the Trade-in Value of the Product, which the Seller may or may not choose to accept. The terms and conditions of this reassessment are more precisely described in article 3.05 (ii).

"Documents": refers to the documents essential to the processing of the Trade-In, which must be attached to the Product when it is sent to the Buyer, namely : - the Offer printed and signed by the Seller.
Words expressed in the singular shall also be understood in the plural, and vice versa as the case may be.

 

ARTICLE 2: PURPOSE - ACCEPTANCE
The purpose of these General Terms and Conditions is to set out the conditions under which the Buyer may purchase the Seller's Product. The Seller acknowledges having read and accepted the present General Terms and Conditions of Purchase without reservation.

 

ARTICLE 3: DESCRIPTION OF THE TRADE-IN SERVICE
The Site allows any Internet user wishing to give a second life to a Product he owns to sell it to the Buyer under the conditions defined below, with the Buyer agreeing in return to pay the Trade-In Value.

The Purchaser also takes back worthless Products in order to recycle them for raw materials.
You can contact Cadaoz customer service for any questions about reselling your products.

- 3.01 - Prerequisites for trade-in
Any user wishing to sell a Product on the Site must create a customer account, all transactions being subject to the prior creation of this account. The creation of the account is accompanied by the provision of an identifier and a password, which are sent by e-mail to the address indicated by the Seller.

The Seller acknowledges that he/she is of legal age or has the express authorization of his/her legal representatives to act.

The Seller expressly acknowledges that it is the sole owner of the Products it wishes to sell, and that these Products are not encumbered by any security interest.

Any warranty contract or telecommunication and/or service subscription related to the Products must be cancelled/terminated by the Seller with the operator or supplier concerned.

The Trade-In Value of the Product offered on the Site depends in particular on whether or not it is complete. Products with the following accessories are considered "complete":

- Cell phone: battery, battery cover;
- Laptop: battery and charger;
- Tablet: battery and charger;
- Games console: battery, charger and stylus if applicable;
- MP3 player: battery and charger.

Before sending the Product, the Seller must save and then delete any personal data (photos, videos, SMS, contacts, etc.) that may be stored on it. To help you delete this data, go to Cadaoz Assistance, select the brand of your cell phone and follow the "delete my phone" guide in the Memory / Storage section. Once the Product has been received and the Trade-in completed, the Purchaser will irreversibly erase all personal data.

The Vendor must also ensure that any media that can be separated from the Product (such as memory cards, SIM cards, pedestrian kit, USB cable, etc.) are preserved before the Product is sent to the Purchaser. Any media and/or data forgotten by the Seller in the Product or blocked in a reader will be destroyed and not returned to the Seller.

- 3.02 - Evaluation of the Trade-In Value on
In order to enable the Buyer to evaluate the Trade-In Value of the Product, a qualitative definition of the latter must be established by means of a questionnaire to which the Seller must provide adequate answers.
Is the Product functional?
The Product switches on, functions and charges correctly. Signs of general wear and tear are acceptable (light scratches, chipped paint, etc.)
>> Yes / No

Is the product complete?
Battery and charger are present. All buttons and components are present and functional.
>> Yes / No

Is the screen intact?
The screen must light up completely, the display must be flawless and the glass must be undamaged (signs of general wear and tear are acceptable - slight scratches).
The shell must be free of major physical damage (cracks and major scratches).
The product must show no signs of oxidation.
>> Yes / No

Depending on the answers provided by the Seller to these questions, a Trade-in Value proposal will be made on the Site.

- 3.03 - Validity of the Trade-in Value
If the Seller validates the proposal made to him on the Site, an Offer is sent to him by e-mail. The Trade-in Value proposed in this Offer is valid for a period of 10 calendar days from its receipt by the Seller. The Seller must dispatch the Product to the Buyer before the expiry of this period in accordance with the stipulations of article 3.04. Failing this, the Offer will lapse.

The Buyer undertakes to value the Product at the Trade-in Value indicated in the Offer received by the Seller, subject to the absence of anomaly(ies) detected during the inspection of the Product by the Buyer (cf. article 3.05 below). In the event of an anomaly detected by the Buyer, the latter reserves the right to re-evaluate the Trade-in Value initially proposed in the Offer according to the procedures described in article 3.05 (ii).

- 3.04 - Shipping
The packaging and shipping of the Product are the responsibility of the Vendor.

However, the Vendor has the option of sending the Product with a prepaid colissimo voucher worth €5. In this case, loss or damage to the Product during transport is the responsibility of the Buyer.

To ensure that the Products to be taken back are transported in optimum safety conditions, the Site provides Sellers with an "advice sheet" concerning packaging and the choice of shipping method: Guide Emballage Mobile PDF. The Buyer recommends that the Product be sent by tracked mail, in order to keep track of it and guarantee delivery. In the event of non-delivery of the Product, the Buyer cannot be held responsible for this loss and the logistical dispute. The Seller may, however, file a claim with the carrier used. The Products must be accompanied by the Documents.

The Products must be received by the Buyer at the address indicated on the Offer, within 10 calendar days of receipt of the Offer by the Seller. After this period:
- If the Seller has not yet dispatched his Product, it is recommended that he visits the Site again in order to carry out a new evaluation of the Trade-in Value of his Product
- If the Seller nevertheless dispatches his Product, the Purchaser reserves the right to send him a new Trade-in Value proposal, which will then correspond to that shown on the Site (subject to the absence of any other anomaly during the inspection).

 

- 3.05 - Inspection of the Seller's Product by the Buyer
The Buyer undertakes to pay the Seller the Trade-in Value stated in the Offer, provided that the inspection carried out by the Buyer upon receipt of the Product does not reveal any anomaly. All Products will therefore be inspected upon receipt to verify :

- that there are no discrepancies: verification of the declaration made by the Seller during the transaction on the Site, verification of the conformity in kind, quantity and quality of the Product(s);
- that the Documents have been enclosed with the Product;
- that the Product has been received by the Buyer within the time limit set out in articles 3.03 and 3.04 above;
- that the Product received is not registered in the database of products reported stolen by checking the Product's IMEI number or serial number.

(i) no anomaly is detected during the inspection
After physical inspection of the Product, if no anomaly is detected by the Buyer, an e-mail confirming the processing of the Product and the Trade-in Value shown on the Offer will be sent to the Seller.

(ii) a discrepancy is noted during the inspection and/or the Product has been received out of time
If a discrepancy is noted during the physical inspection of the Product, and/or if the Product has been received out of time, the Trade-in Value amount shown on the Offer may be revised by the Buyer.
In this case, an e-mail will be sent to the Seller, proposing a new purchase amount for his Product. This new Trade-In Value proposal will remain valid for 10 calendar days from the date it is sent by the Buyer.
The Seller will be invited, if he so wishes, to accept this new Trade-In Value, by validating it electronically (by two successive validations) within the above-mentioned period.

- In the event of acceptance by the Vendor, the Buyer undertakes to pay the price newly accepted by the Vendor
- In the event of refusal by the Vendor, the latter may request the return of the Product. Reshipment of the Product is the responsibility of the Buyer.

(iii) the Documents were not attached to the shipment
If one or all of the Documents are not attached to the Product, the latter will be placed in "quarantine", i.e. will be set aside by the Buyer, who will not pay the Seller the Trade-in Value until the situation of the Product has been regularized. An e-mail will then be sent to the Seller so that the latter may forward the missing Documents to the Buyer as soon as possible.
Upon receipt of the Documents, the Product will be processed by the Buyer.

If the absence of the Documents has resulted in the Offer's validity period (10 days) being exceeded, a new purchase amount for the Product will be proposed to the Seller, in accordance with the procedure described above in point (ii).

(iv) the Product is declared on the basis of products declared stolen
If the Product received is part of a list of products declared stolen or lost, the Buyer will notify the competent authorities, without the Buyer being held liable in this respect.
The Trade-in Value will not be paid to the Seller and the Product will not be returned to him.

- 3.06 - Payment by bank transfer to the Buyer of the Trade-in Value
The bank transfer is made between 5 and 7 days following the e-mail confirming the processing of the Product by the Buyer. In order to receive payment, the Seller must enter his IBAN and SWIFT codes on the Site during the trade-in operation (these codes can be found on the bank statement).

The Buyer undertakes to donate €1 for each Product taken back to one of the two charities proposed, at the Seller's discretion.

- 3.07 - Transfer of ownership of the Product
By signing the Offer, the Seller expresses its willingness to sell its Product. The signed Offer therefore constitutes an act of transfer of ownership. Ownership of the Product will be transferred to Cordon Electronics upon payment of the Trade-in Value to the Seller.

 

- 3.08 - Withdrawal conditions
The seller may cancel the request as long as he has not sent his product to the purchaser by contacting him via the contact form or by telephone. However, from the moment the customer sends his product, he can no longer cancel the request except in the case where the estimated trade-in value and the final value differ and he refuses the latter, under the conditions of article 3.05.

 

ARTICLE 4: INTELLECTUAL PROPERTY
The information, pictograms, trademarks, logos, photographs, images, texts, video sequences and any other documents on the Site are protected by legislation relating to intellectual property rights. The ownership of these elements extends to, but is not limited to, copyrights, trademarks and other distinctive signs.
Any representation and/or reproduction and/or use of all or part of this Site or its component parts, by any means whatsoever, without the express prior authorization of Cordon Electronics is prohibited and constitutes an infringement within the meaning of Articles L 335-2 et seq. of the French Intellectual Property Code. In particular, the capture of nominative information to enrich databases, for example for commercial or advertising purposes, is prohibited.
Cordon Electronics in no way guarantees the accuracy, precision or exhaustiveness of the information made available on its sites, including all hypertext links or any other computer link used, directly or indirectly.

 

ARTICLE 5: PERSONAL DATA
For the purposes of the product trade-in and for surveys, analyses or improvements to our service, the Buyer is required to collect personal and confidential data from the Seller (such as name, address, telephone number, IMEI, etc.) which are recorded in a computerized file and are exclusively intended for the processing of the trade-in. This data is kept for a period of 2 years.

The fields marked with an asterisk are mandatory for the processing of the trade-in. If no answer is given, or if the information entered is false, the Buyer will not be able to process the Trade-in.

In accordance with the provisions of the French Data Protection Act of January 6, 1978, as amended, and with the provisions of the General Regulation on the Protection of Personal Data, the Seller has the right to access, rectify, oppose, forget, port and repair all personal data concerning him/her at any time. The Seller may exercise these rights by contacting the Buyer using the contact form or by post (Cordon Electronics, 1 boulevard du Petit Paris, ZA les Alleux, Taden, 22107 DINAN Cedex).

This data will not be sold or rented to third parties.

For further details on data protection and processing, the Buyer invites the Seller to consult the CNIL (Commission Nationale Informatique et Libertés) website: www.cnil.fr

Before proceeding with a Trade-in, the Seller must ensure that it has backed up all personal data (contacts, photos, videos, SMS, MMS, etc.) and applications stored on it. Once the backup is complete, the Seller must erase all data and remove all removable storage media (memory cards, etc.) from the Product.

Should the Seller fail to back up his data, he is fully aware that the latter will be irreversibly deleted by the Buyer in order to prevent any unlawful processing of personal data. Consequently, the Seller will not be able to make any claim against the Buyer once the Trade-in has been completed.

Some of the Seller's personal data is also collected as part of the regulations governing the sale of used household goods. The Buyer is obliged to keep an up-to-date police book, which can be consulted at any time by the competent authorities, and which records certain data (in addition to the transaction date, serial number, make and model of the used product taken back, the name, first name, position and address of the Seller, and the type, number, date and place of issue of the identity document presented). The police book is kept for 5 years from its closing date.

 

ARTICLE 6: APPLICATION OF TERMS AND CONDITIONS - DIVISIBILITY - INTERPRETATION
The present Terms and Conditions are legally and contractually binding on the Buyer and the Seller.

The fact that the Buyer or the Seller does not exercise, at any time, a prerogative recognized by the present General Conditions shall in no case be interpreted as an express or tacit renunciation of the right to exercise said prerogative in the future.

Furthermore, recognition of the invalidity of a clause will not affect the validity of the rest of the contract or of any other clause.

 

ARTICLE 7: APPLICABLE LAW - COMPETENT COURT
The present terms and conditions and any document drawn up in application thereof are subject to French law. This provision does not preclude the application of any protective rule of public order which the Seller may invoke.

Any dispute concerning the interpretation and execution of the present contract will be brought before the courts of RENNES, this stipulation not being applicable to Sellers acting on a non-professional basis and thus having the status of consumer.