99,90€
FAQ
Crosscall will have no more secrets for you, as we answer all your questions.
QUESTIONS/ANSWERS
My orders
Once your order has been shipped, you will receive an e-mail with a tracking link. You can also track your order directly from your customer account.
Once an order has been confirmed, it is unfortunately not possible to modify it. However, if you wish to return an item, you have 14 days from receipt of your order to send it back to us.
If you still haven't received your parcel after 2 working days and you haven't been notified by sms or e-mail, remember to check the status of your parcel using the tracking number in your dispatch e-mail or from your customer account, depending on the delivery method you have chosen.
You can retrieve your invoice directly from your customer account in your order history. An e-mail containing the invoice is also sent to you after each purchase.
Payment
We accept all major credit cards (Visa, MasterCard, American Express etc.), as well as PayPal, Apple Pay and Google Pay. You can also choose to pay in 4x instalments free of charge with PayPal.
Visa / Mastercard / CB / AMEX / Maestro
Yes, all payments on our site are completely secure thanks to Shopify Payments, which uses SSL protocol to encrypt your personal and payment information. Shopify Payments is a recognized and reliable payment solution, guaranteeing the security of your transactions throughout the ordering process.
Please check the validity date of your discount code. Make sure you enter your code without spaces. If your code works, a text will be displayed to let you know that your coupon has been taken into account. Codes are not cumulative: if you have several, only one of them can be used for your order.
If you are having trouble paying for your order, here are some steps to follow:
- Check that your payment details have been entered correctly.
- Make sure your card or payment method is valid and that there are no restrictions on your bank account.
- Try resetting the page or using another payment method (PayPal, Apple Pay, etc.).
If the problem persists, please contact our customer service department via our contact form.
The amount of your order will be debited immediately after confirmation of payment, unless you have chosen to pay by bank transfer. In this case, your order will be processed as soon as payment is received in our account. The processing time will depend on your bank's transfer speed, generally between 1 and 3 working days. You will receive an e-mail confirmation once payment has been received and your order has been validated.
My account
To access your account, simply enter your e-mail address on the login page. Within a few minutes, you'll receive a unique login code by e-mail. Simply enter this code to access your customer area and manage your personal information, track your orders and take advantage of our offers.
In accordance with the French Data Protection Act 78-17 of January 6, 1978, the personal data you are asked to provide is required to process your order and, in particular, to draw up invoices. The processing of information communicated via the website is subject to a declaration to the CNIL.
In accordance with current national and European regulations, you have a permanent right of access, modification, rectification and opposition with regard to information concerning you.
Delivery
Delivery times are 72 working hours from confirmation of your order. These delivery times are given as an indication only, and any reasonable delay will not give rise to any damages, withholding or cancellation of the order.
Delivery in Metropolitan France: Colissimo home or relay points.
Delivery method Spain, Portugal, Italy, Belgium, Netherlands, Germany: UPS domicile.
Delivery costs vary according to the delivery method chosen:
- By relay : 8.87 € INCL. VAT
- At home : 9.49 € INCL. VAT
Free shipping on orders over €149.
Yes, we offer international delivery for the countries available in the dedicated selector. Delivery costs and times will be calculated when you place your order, according to your delivery address. If you have specific questions about delivery to a particular country, please do not hesitate to contact our customer service department.
Before returning the product, please contact customer service for instructions on the procedure to follow. Please note that the product must be undamaged.
To do so, simply contact customer service at contact form.
Returns and refunds
If you wish to return a product, you must send the item to the following address:
CROSSCALL - c/o MOBY
20, rue Pierre et Marie Curie
ZA La Blinière
35 370 Argentré du Plessis
Returns must be made without undue delay and, in any event, within fourteen (14) days of notification of your decision to withdraw. This period is respected if you return the product to us before the end of this 14-day period.
You are responsible for any return shipping costs. The returned product must be complete, in its original packaging, in perfect condition, unused, and accompanied by all accessories, notices, certificates and documents (including the invoice).
Return shipping costs are at the customer's expense and depend on the weight of the package.
In the event of retraction, CROSSCALL undertakes to refund all payments received, including delivery costs (with the exception of additional costs related to the choice of a more expensive delivery method than the standard delivery offered), within fourteen (14) days of receipt of the returned product(s), or proof of shipment of the products, whichever is the earlier.
If you return only part of the products, the delivery charges will be refunded in proportion to the items returned, except in the case of flat-rate delivery charges, which will not be refunded.
The refund will be made by the same means of payment as that used for the order, unless you expressly agree to another method of refund. This refund will not incur any costs for you.
Information / Service
We invite you to visit the promotions located in the site header.
My warranty
Crosscall phones are guaranteed for between 36 and 60 months, depending on the model.
Refurbished models and accessories sold separately from phones are guaranteed for between 12 and 24 months, depending on the model.
For more information, visit the GTC. A diagnostic tool is available to help you solve your operating problems.
My product
Crosscall phones are not compatible with every country in the world, as mobile network frequencies vary from one country to another. We invite you to check the compatibility of our models with the networks of the country in which you wish to use them.
Crosscall phones are compatible with operators who offer the same frequency bands as those mentioned on the product sheet (Go to the Crosscall website and choose the product in question, then view the specifications and you'll find the frequencies supported by the phone in the Network & connectivity section).
The X-BLOCKER accessory is a dedicated part for each of our Crosscall models, smartphone or tablet, which is why it's included directly in your pack. In case of loss or additional need, you can order it directly on crosscall.com.
The X-STICK remote control is not waterproof. It lets you take photos and videos remotely, with a range of 40m in open fields.
Go to the applications page and find the "Update" application.
Launch the application, then press "Check for updates" and let us guide you through the download and installation steps.
If no update is available, the phone will indicate that your device is up to date.
Android updates are available in your device's updates, see how to update my device.
Go to phone settings, then "About the phone".
Search and findSoftware versionl".
- On the phone, enter the code *#06# in the phone application or settings.
- On your bill.
- On your packaging box.
FAQ Google & android
For help with your Google Account and related services, go to Google Help Center.
If you have any questions about your Android device, its functions or configuration, you can consult the Android Help Center.
My applications
Find out more about the X-CAM application in the FAQ at the bottom of the application page.
- Menu
- Applications
- X-CAM
Find out more about the X-STORY application in the FAQ at the bottom of the application page.
- Menu
- Applications
- X-STORY
Known issues after Android 13 update on the Crosscall CORE-X5
Reinstalling WhatsApp after data backup
Since the Android 13 update, some users have been experiencing problems sending or downloading media files on WhatsApp. This is linked to a change in the app's media storage structure.
- Start by backing up your data via the WhatsApp application on your PC (you can also save your photos/videos manually).
- Go to : Settings > Applications > WhatsApp > Uninstall to delete the application.
- Open the Google Play Store and download the latest version of WhatsApp.
- Install the application, then restore your data from the backup.
⚠️ If you don't have a Google account with backup enabled, automatic restore will not be possible. In this case, connect the phone to a PC and manually copy the MEDIA folders from WhatsApp.
Disabling the "Hey Google" option
Since the update, some of you have been experiencing a microphone problem related to the Google Assistant feature.
- Open the Parameters
- Click on Google
- Click on the tile All services
- Select Search, Assistant and Voice
- Press Google Assistant
- Click on Voice Match
- Make sure that the "Hey Google" is disabled
Battery level update during X-Link charging
Since the Android 13 update on CORE-X5 models, the battery percentage may no longer update automatically during charging via X-Link.
- To update the battery percentage, restart your device while it is connected to the X-Link charging cradle.