IZIPASS customer case

THE CHALLENGE

How do you organize your fleet of mobile terminals?
We equip our customers with our Izipass solutions, which are embedded directly on a phone, tablet, etc... We have deployed Crosscall smartphones at the Basilic & Co chain and at VATEL establishments (VATEL café, VATEL gourmet).

What was your problem?
The downside of the restaurant business, and therefore of our customers, is that their hands are dirty, greasy and wet. When we clear a table or a plate, our waiters are put to the test. Most of the time, waiters put the phone at waist level: a corner of the table and the screen breaks!

Did you meet with other manufacturers of competing solutions?
We had worked with a brand of smartphone that wasn't "ruggedized", and despite reinforcing the shell, the screen cracked and the terminal's responsiveness wasn't ideal. We also approached other brands of device, but they weren't smartphones. As a result, usage was severely limited.