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Salespeople in retail, craftsmen working in private homes, maintenance workers in industry, delivery drivers, municipal policemen on the streets, cleaning staff or home helps... more than just a name, frontline workers are everywhere. Their work is essential, given the constant flow of information. One thing is certain: digitalization has profoundly transformed their activity.
Firstly, by facilitating it, by bringing together on a smartphone a host of tools such as shared diaries, service reports and, of course, the ability to communicate simply anywhere. While this movement represents an asset, it has also brought a reality to the fore. Quite often, the smartphone used is not adapted to the reality of use. The result: irregular availability of equipment, breakages, missions not carried out and therefore not billed, without underestimating the impact of irritation on customers, users and those handling complaints and after-sales service. For Crosscall, this global approach encompassing the entire useful life of a piece of equipment is central. The aim is to optimize the cost of this equipment as much as possible throughout its life cycle.
comparing warranties and their duration
Around the world, most countries require manufacturers of electronic equipment to provide a minimum two-year warranty. Studies show, however, that users keep their equipment longer. This means that part of the usage will no longer be covered by the warranty in the event of a breakdown. This increases the cost of ownership. By guaranteeing its products for 5 years, and especially by including the battery in this coverage, Crosscall is breaking new ground as the only manufacturer on the market to commit to such a long period.
ROBUSTNESS FOR EVERYDAY USE
When you're working in front of customers, outdoors, in a sales outlet or at home, bumps and falls are inevitable. Equipment must meet these specifications, like the STELLAR-X5 which equips the SNCF, among others. Sturdiness is largely due to design details that often go unnoticed, such as an intermediate shell that is screwed rather than glued. At the time of purchase? Visually, no difference. Over time, however, the advantage is greater, with greater resistance to external aggression, shocks and dust infiltration.
"One Crosscall smartphone can replace up to 5 devices".
STUDY THE NUMBER OF PHONES THAT THE SMARTPHONE CAN REPLACE
The best buy in terms of savings is the one you don't make. The lightest piece of equipment is the one you don't wear. From these two common-sense observations, the French brand has developed an offer, Crosscall-In-One. The approach? Rationalize the number of pieces of equipment by simplifying day-to-day use. A Crosscall device can replace a walkie-talkie, a scan shower or even a PC, with its X-SPACE interface.
choosing the right technology for the right application
Wi-Fi 5 or 6/6E, 4 or 5G, VoWi-Fi, Bluetooth 5.0 or 5.2, MIMO, SISO... it's hard to make the right choice. Yet each decision has an impact on a frontline worker's mission. Take Wi-Fi 5, for example, compared with Wi-Fi6/6E. The 5 is more than sufficient for people using mainly cellular data. On the other hand, someone working in a warehouse covered by a modern private network will be well advised to be equipped with Wi-Fi6/6E with ultra-fast data rates. The strength of the Crosscall range? It ticks a lot of boxes for frontline workers, with the constant challenge of adapting products to uses in the field and not the other way round.
TAKING USER EXPERIENCE INTO ACCOUNT
One of the questions to ask early on is how the equipment selected for a fleet will be perceived by its future user. If the first reflex is rejection, the investment is totally counterproductive. If, on the other hand, the user is involved at a very early stage, right from the design phase, the investment is a success. This is how Crosscall won a major contract with Leroy Merlin, equipping 30,000 employees.
IDENTIFY ESSENTIAL FUNCTIONALITIES
What makes Crosscall different is probably the little details, each of which has been thought out by the product teams. For frontline workers, they represent real assets in everyday life. In terms of comfort, the leash allows you to wear your smartphone around your neck. Ultra-hardened screen glass prevents scratches. Autonomy is designed for all-day use. It is 25h48 for the CORE-M5 in 2G/3G communication. It's no coincidence that Crosscall products are used by many firefighters and the BRI.
TAKE INTO ACCOUNT THE PRICE OF ACCESSORIES
A smartphone also means an ecosystem of accessories. From two angles. The first is the breadth of the range, which can be used for a wide variety of purposes, such as attaching to different supports or recharging equipment. Another possibility is to reduce the amount of equipment used by rationalizing its number, as with an X-SCAN optical reader that makes a conventional handheld shower unnecessary. The second angle becomes central: price. And here again, Crosscall products have two strong arguments: sturdiness and reliability! As they are sturdy by nature, they don't need a shell. It's an indirect saving with an immediate financial advantage.
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