YOUR CROSSCALL STILL HAS MANY STORIES TO TELL

Repair, a Crosscall commitment

Our smartphones and tablets have always been there for you, whatever the environment, whatever the conditions. Our teams make this intensive use possible by doing their utmost to extend their lifespan: sturdy materials, foolproof waterproofing, 5-year warranty.

To meet this objective of extended life, their repairability has therefore become a major commitment. Because repairing your Crosscall means keeping it longer, and therefore preserving the memories of the incredible stories you've lived together. 

So our smartphones are more repairable than average:

- The design of our smartphones has earned them one of the best repairability ratings on the market: 9.1/10 for the CORE-Z5 and CORE-X5.

- We also provide original spare parts for no less than 10 years (for ranges 4 and 5, find out more).

Repairing your Crosscall means keeping it for longer, and starting new stories together.

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Repair-week - repairability index for Crosscall CORE-X5 and Z5 smartphones

REPAIR WEEK IS OVER!

Every year, we take our commitment to extended life even further with REPAIR WEEK: we repair your Crosscall smartphone or tablet for FREE...even out of warranty!

200

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carefully treated

In 2023, no fewer than 200 entries have been selected! Thanks to you, we've given new life to many smartphones and tablets that will be able to live even more incredible stories! To be the first to know about our upcoming events, sign up for Crosscall Up!

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GUARANTEED SERVICE FRANCE

In the event of physical or software failure, our French-based customer service will take care of your Crosscall quickly and efficiently. In fact, our after-sales and reconditioning services are certified Service France Garanti.

This implies "French-style" technical expertise, transparency of information concerning terminal pick-up, and a customer service that's closer to you and more responsive. This proximity also helps us to reduce our ecological impact by shortening the transport distances involved in picking up our devices.

HOW DO YOU REPAIR YOUR SMARTPHONE?

To ensure this quality repair, we needed a partner who could match our ambitions. That's why we chose Cordon Electronics, a French company based in Dinan, with over 30 years' expertise in the manufacture, repair and refurbishment of electronic products.

Your smartphone passes through the hands of six people who will analyze it, disassemble it, order the parts to be changed, repair it and then carry out a final check to ensure that it's working properly before sending it back to you.

Smartphone repaired with original parts

At Crosscall, we ensure that "repair" is always synonymous with optimum quality: we provide certified original parts, so that the repaired smartphone or tablet meets the same criteria as a new product, whether in terms of resistance, autonomy or water-resistance.

Cordon Electronics not only repairs but also reconditions our smartphones and tablets, in line with the requirements of our Crosscall Approved quality label. Together, we share the same values: the demand for quality, the quest for longer life and greater reparability .

"In this video, you'll discover the repair process for Crosscall phones and tablets, and the points we pay particular attention to. Together with our trusted partner Cordon, we share the same commitment to quality, with the objective of user satisfaction."

Georges Durigon: Customer Service Director at Crosscall