SNCF customer case

"Your range of accessories is so innovative. You can see that it's been designed around usage and for real, everyday users."

21 500

AGENTS EQUIPPED WITH TREKKER-X4

40

NUMBER OF BUSINESS APPLICATIONS EMBEDDED ON SMARTPHONES

THE CHALLENGE

How was the mobile terminal fleet organized?
Before the Mobil'IZ project and until March 2019, we had 2 separate business fleets managed by two different departments. On the one hand, we had flight attendants, with train controllers (10,500 smartphones) and then ground staff, with station agents (6,500 people also equipped with smartphones).

What were your challenges?
We had a change of governance within the company, which put the agents' job at the heart of our concerns. The aim was to "break down" the ASCT*/Escale/Sales distinction in favor of a single profession, that of customer relations agent. The challenge was to respond to the evolution of these multi-activity professions, because with the old fl ottes we didn't know how to support this change.

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