ADMR case study
« With Crosscall we work together,
exchange views and share our
experiences. We are in a real partnership
rather than a customer- supplier
What was your initial issue?
In the years 2008 to 2009, we equipped all our home helps with telephones to create an online planning system and follow-up. However, the devices were not functioning properly and experienced many bugs. Especially since the business application had many flaws.
What difficulties did you encounter?
The numerous bugs constantly slowed down our entire system. When a smartphone stopped working, another phone was sometimes assigned to the home help and if not, the latter would have to go back to using paper. The consequence? A burdensome administrative overload. Keep in mind that home helps use their smartphones from morning until night, whether to look at their schedule, communicate with clients, but also with the association.
The smartphone also makes it possible to record service hours directly on the device.